United Carpets & Beds - Leeds Reviews 

Excellent service again from United Carpets, from sales to fitters they are very friendly and experienced

Very helpful and friendly staff. Keeping us updated on our order.

United Carpets and Beds, are going to be my first choice EVERYTIME I need new Carpets. The whole process was fantastic, from not been nagged/followed round the store when looking for my carpet, to a friendly salesperson who was helpful without been patronising, yo the speed in which my carpet was fitted, to the excellent guys who fitted my carpet snd were both friendly and respectful. I'll DEFINITELY be back!!!

Went to get a carpet for my box room to match the other carpets on the landing and in the bedrooms. My carpet had been discontinued. They were very helpful in finding a similar carpet.
Martin brought the carpet and fitted it with his usual high standards.

I bought my Carpet awhile before laying it down and they prepared the time and date to come out before Christmas which was a very busy time for them. This shows that they are willing to adapt to everybody’s need even in a time of a bit period

I ordered 2 ottoman beds, mattresses and Headboards in September with delivery in October. The first visit resulted in one of the beds having insufficient feet and the other bed had a faulty headboard. The second visit left me with one bed fully installed but the other bed without sufficient brackets to secure the headboard. I'm hoping the third visit in December results in a complete delivery job.

Paul the fitter did a fantastic job considering the unevenness of our floor he preformed nothing short of a miracle.
He was promp, polite and very tidy.
It looks amazing .
Thank you.

Really quick and easy in the shop. Found what I wanted, plenty on show.
Next day cheap delivery. Quality carpet.
Recommend

Got exactly what I wanted and at a very good price.

I asked for top quality underlay because of the floor boards - said I’d pay. Guy said we’ll do it for free but I said no as it will be cheap stuff. He said he doesn’t use the cheap stuff. They’ve fit the lowest grade underlay possible and I can feel every floor board. I’m now going to have to pay another company to redo it all to get what I wanted.
Then the fitter started moaning about the job the moment he got here, if ya don’t like fitting carpets don’t be a carpet fitter.
Next, he’s gone and scratched my brand new 2 grand decorating on nearly every wall over 2 flights of stairs. I ain’t unreasonable, you’ll knock it once or twice but that many times is just a lack of attention.
Worst is, one of the doorway grabbers hasn’t been profiled to the frame, they just cut it short and left a 20mm square with sharp edges - would have taken 2 mins to fit properly.
I will never use these again.
— update after reply.
I don’t appreciate your attempt to distance yourself from the poor quality service you did. I came to you for a service, how you fulfill that service is upto you. Contractors or not - the service you provided was poor.

Top quality customer service from Barry. Went above and beyond to make sure we left happy. Fairly priced!

Very helpful when choosing our carpet. Came out to measure promptly and the fitters were great. Carpet looks fab! Had carpets from here before and will definitely be coming back

Friendly, knowledgeable staff. Purchased a good value for money carpet. Didn't request fitting but delivery was quick and within the given time frame. Have used in the past & would shop there again

A good choice of carpets and for a very reasonable price.
The carpet was fitted within days at a date convenient to me. The carpet fitter Martin was excellent, friendy and fitted my carpet in a very short time. Plus he cleaned up afterwards. I'm delighted with the service and my lovely carpet. Would definitely recommend to everyone.

Ordered bathroom flooring was told 7 days to come into store.Heard nothing for 2 weeks called them up was told there supplier sent email to explain delays, booked a fitting date on same phone call.Received another call a week or so later asking me to confirm the fitting day as they were unsure.
Eventually got fitting done,floor looked good and fitted nicely.
I would just say keep customer up to date with better communication.

Excellent quality and service
This is my fourth time of useing your company the staff have Excellent knowledge of all the products and also make you feel at easy when purchasing any product

I’d arranged for Andy to call me 30 minutes before he was going to measure our whole house but didn’t. He just went when workmen were there and assumed where we wanted laminate and carpet. They delivered the laminate as our joiner was fitting it but didn’t deliver the underlay we paid for or the door plates.
It was assumed that the bottom of our stairs would be laminated but we wanted it carpeted to match the stairs and it took us a couple of weeks for them to come back and finish it and fit the door plates.
We had several packs of laminate and a roll of underlay that was over measured and had to be returned. The refund had to be authorised by the manager and wasn’t guaranteed but he did agree to it; but this was their error in the first place as they had measured incorrectly.
I would not use these again or recommend them to anyone.

We had to give details to 2 people about the carpets we required, however they did have to come out and measure twice due to lack of instructions
Fitter didnt have edging straps required, put on instructions. Expected us to go and collect from shop for him.
A lot of back and forth calls between us, him and shop, made it pretty stressful. I was nervous he might leave the job as had paid upfront for fitting
Not as seamless a finish as last time, a few overlapping and short edges but daughter didn't want to pursue, was her house
Still not convinced this was the bathroom lino we chose but was left in place due to what had happened with fitting
The store owner was very kind and helpful when we were choosing carpets however and when measuring up

I had to chase them up to get a delivery date. When they did the flooring, they didn’t have the door bars that I was charged for. The carpet was fit using the grip rods that were already there, although I was charged for these. Also there was enough carpet left over that would have done another small room. Why was I charged for too much. The final result looks nice but a lot of chasing about and un-needed extra costing.

As always we are pleased with the carpet we bought from Barry, and a special mention to the carpet fitter who did a great job