United Carpets & Beds - Cardiff Reviews 

Absolutely awful service and staff. Both racist and ableist.

On purchasing carpet they failed to advise that there were additional delivery and fitter referral charges. These were included in the price and not detailed on the invoice. Apparently it’s all ok because there were signs up to this effect and I was happy with the overall price. I am sight impaired and use a white stick, which I had with me when

I should have cancelled the order at this point but liked the carpet so proceeded.

The fitters arrived this morning in the rain, put off cuts on the drive and left the carpet outside in the rain. Didn’t use shoe protectors inside which resulted in wet boots on the underlay which was very wet in places. On complaining about this I was told it wasn’t raining and the carpet isn’t get wet, that they can’t hover so things will get wet, the fitter went off on a rant he wants to get in, do the job and get out, they’re not here for customers. I told him I wouldn’t be spoken to like that in my own home. He told me i had a choice they could lay the carpet or go. I told them to go. On dumping the damp carpet in my hallway he called me a f-ing lunatic and as he walked off slamming the door said p•kis f-ing hate them. I challenged him and asked who do you hate and he changed it to customers.

The underlay is torn where it’s been laid and still very wet in places.

Bags of rubbish have been left strewn through the house.

My partner spoke to the shop and was told there are 2 sides to every story and that I was obstructive.

Apparently United Carpets doesn’t employ the fitters, they’re self employed. This one turned up in a United Carpets van so, he’s definitely representing the company.

This is absolutely appalling service and I cannot believe that in this day and age people like this are still being employed in customer facing roles. Absolutely disgusted.

If you consider yourself any ally or share lived experience, please don’t subject yourself to this company

From choosing my carpets right down to the fitting everything was amazing. Such a fabulous choice and excellent prices. I only ever go here for my carpets and would definitely recommend them. Elton the manager is always very helpful and nothing is too much trouble.

Staff were knowledgeable. Their advice was useful and helpful in making my decisions. I was happy with the price although some elements could have been made more transparent, but overall happy with my purchase and the service provided.

Very good service. Staff very helpful and very good selection of carpets and flooring.
First class fitting.Thank You.

A Friendly and professional service from United Carpet and Beds....I was helped and given advice from choosing my carpets, to quotation and fitting. Would recommend to anyone.

United carpets sloper road Cardiff
Never fail to be excellent on advice and service

Definitely recommend,
Customer service is brilliant, staff are great with helping you choose. And the carpet layers were such a fantastic team of 3.

Very helpful and polite staff. Honest with advise and great cost.
Also arranged fitting which was fast, clean and professional. Very good value and great service.

I’m delighted with my new bedroom carpet. The purchase was easy with a very helpful salesman advising me when my first choice worked out too expensive. He was able to compromise and I got a good deal. The fitters were absolutely lovely. So helpful and polite. Helped load the old carpet in to my car for disposal. Everything done and left tidy within an hour! I’d certainly go back to United Carpets & Beds. Great local store.

I was very pleased how the carpet was fitted in my bedroom. The fitters moved the contents that were in my bedroom. The bedside cabinets were very very heavy. I don't expect the fitters to hoover not at all but the bits from the carpet was just left in piles and then they put the cabinet on top of the bits instead of trying to gather them in sections so I had to move the cabinets myself which was a job and a half to get the bits up from the carpet. I was not pleased at all.

great experience the fitted was lovely think it was matt. super fast

The staff were very helpful and knowledgeable. We picked a great quality carpet and were very pleased with how it looked when my husband put it down

Lovely people.. wish I had been advised on cleaning of the vinyl before purchase. No bleach, warm water not hot as it will melt.. we had to go around afterwards and seal the vinyl with clear silicone, as if any water gets down skirting then it will ruin the vinyl and we had it laid in our bathroom lol. Nice finish by the fitters. Thank you.

We visited the shires room and decided on some carpet. We were told that the fitters would come at 9.30 am because our house was within a mile of the store. I arranged to take the day off to be at the house on time and at 9.25, I got a call from the fitters saying they'll be coming at 4 pm. They said the shop shouldn't have given us a time but they did. Do I lost a day at work, which wasn't ideal. Other than that, all was well

Really enjoyed the service and the price!

Bought an off cut piece of carpet which was luckily big enough for the room. Good service at store and the guys who come to fit were a laugh. Would go back

Excellent sales and customer care.
Fitting was done by very nice people.
Excellent value best around

The three men that came to put the vinyl down were helpful,polite, and very clean workers