Under Armour Reviews 

I purchased a pair of pants online for $85 and when they arrived they had a stain on them.

The return process requires me to travel to a Staples store.

I am very hesitant to purchase products from the website because it isn’t convenient when the product arrives stained.

The worst customer service availability. For a quality brand such as UA, it's unbelievable.
On their Contact Us page, the chat button never appears,and they never answer phone calls. the contact forum's send button is not activated.
They are available for only 3 days and 3 hours each.
Impossible to reach out!!!!

went to the Halifax branch of Boots yesterday as my Under Armour glasses had broke. They are less than 4 months old and the arm has snapped off.
The managers Rachel said in her opinion it was not a manufacturer fault but I had caused physical damage to it?
I have only put them on and taken them off a couple of times per week since I bought them in November.

She was rude and said she would send back to the manufacturer for their opinion but like I said to her they are not going to override your comments.
If they can’t less more than 4 months wear the arm is obviously not robust enough.
They only need a replacement arm as the breakage is past the screw pivot point.
They allegedly have a 12 months guarantee and Rachel’s comment summarised the level of customer service when she said I should have taken out their insurance. I replied I expected to them to last for more than 4 months.
The level of customer service is appalling and if the quality of Under Armour glasses can’t last 4 months wear and tear I wouldn’t recommend them or Boots for glasses ever again.

Placed order. Order delivered packaging was damaged or had been tampered with. It was partially open and had been taped.
On opening the parcel there were items missing.
I contacted UA on the 27th Feb and I am still waiting for a resolution. This is very poor customer services.
I have had many items from UA previously and never had issues alway packaged very well. As soon as I seen that this parcel had been tapped I thought it was unusual.

tried to return a pair of running shoes which they sent me the wrong size so their fault but they would not help me at all

The products are highly overpriced! I don’t see the quality of the jogging pants any better than lower priced stores. I find the leg length is not long enough for regular size 28” inseam is too short for anyone over 5 feet tall. At $70.00 regular price, they simply are not worth the price. Having the UA logo doesn’t qualify a regular price of $70.00-$90.00 IMHO they’re not worth more than $25.00-$30.00 at most. I have seen lots of complaints where the polyester items get picks /pulls in the material. Even a sales person mentioned this issue. Also the cotton blend have been noted to shrink even when following washing instructions. I don’t recommend them.
I also tried to leave a review that UA emailed me a link to complete. It appears they only publish nice reviews.

Such good tracksuits just a bit expensive 🫰🫰🫰

The worst online company i have ever dealt with.
Made order almost 2 weeks ago, no response at all.
Today i finally reach them, ofcourse they didnt send anything and they need to check warehouse in next couple days so do i need to explain anything further.

This companies customer service is beyond disgraceful. Even the CEO ignores your emails. And that tells you all you need to know. No CS = no business. Advice to anyone reading, do not purchase from this company, but from Adidas or Nike or someone else instead.

Under Armour, I’ve dealt with some terrible companies, but you’ve taken the top spot as the absolute worst. Your courier has lost my return, and now I’m being told it will take a full THREE WEEKS to investigate this issue. It’s clear that you have no sense of urgency or responsibility when it comes to resolving problems, and the lack of accountability is beyond frustrating.

0% chance you even get in contact with the right person

I sent part of the order for a refund. I paid through the Klarna service. A month later, I received a message that the parcel had not arrived. I checked the tracking number of the parcel and it turned out that it was just in the warehouse and would be disposed of. I wrote to the postal service and they said that the store should resolve the issue. I wrote to the store and called them, but all they told me was to wait. The bank sent me the payment again because they said they had contacted the store and received no response. A week has passed and there is still no decision. In total, this is already 2 months. This is the first time I have encountered such support and such an attitude towards customers. As I've seen in the reviews, I'm not the only one. I got very stressed out and now I don't know what to do, I have to pay the bank, but I don't have the goods I sent. I do not recommend this company in any way. Also, keep in mind that their customer service is open from Monday to Wednesday and only from 9am to 12pm.

I recently made an online purchase for a bundle of socks, but received a different colour to what I thought I had purchased. I expected some pushback because a $25 purchase doesn't really seem on the surface something to think about, but I was very pleasantlt surprised. I emailed the customer service team and Rhona could not have been more helpful. While some companies will provide solutions that work best for them, Rhona came up with a solution that was pretty much completely in my favour. She was awesome! She made me feel like I was spending $25,000, not just $25. She went out of her way to resolve my issue in a very timely manner and made me feel extremely important as a customer to them.
Thanks to Rhona, they now have a customer for life - they rock, and so does she!

2 weeks and waiting for my order - zero response from Under Armour customer support. From looking at the tracker I suspect the delivery company have lost this but you can't get any support from Under Armour - experience today seems to align with other feedback about buying directly from them

Ordered sneakers online. Needed to exchange for larger size. 2 days of chat bot and live chat and text and email. No help!!!! No phone # to call. Terrible customer service.

Ordered trainers and paid 120 pounds. Returned via Royal Mail Reference 0217-1624-01B1-2C66 They received trainers on 24/12/24.
Since that time sent them several emails and messages on their site- no reply. No reply and no refund. Order number 02345077.
Terrible customer service.

This is the worst company ever ordered a week ago and no reply from website,

Atrocious customer service. Previously havent responded to an email. Now item not dispatched 3 days after ordering (total shipping advertised as 3-4 days). Currently waiting in the queue for the online chat - 11th in line. 45 mins later only 6th in line.

Ordered a pair of joggers and paid for next day delivery. A week went by and I didn't receive it. Then I was issued a refund but only for the value of the item - I am being made to pay the delivery charges for an item I never received.
Customer service is horrendous- they don't have a dedicated email ID, nobody responds to the messages submitted, the phone number doesn't work, and you have to wait forever to get a chance for live chatting. Absolutely unacceptable service overall.

Katrina was very helpful finding the joggers we had on file to repurchase plus she took time to help us find them plus helped us with out email she was awesome store in 1 outlet collection way Edmonton store 125