Umart Online Reviews 

I contacted Umart with questions about a Synology NAS product and its extended warranty option. Gabrielle gave me the information I needed quickly and effectively. I will come back for the NAS when I have the fund!

This is now the third time I have brought my computer in for repair, not only has the previous problem not being fixed but the computer now has the dreaded blue screen of death as well, it is only a 4-month-old computer, so much for being number 1 in Australia....It has spent more time in your shop than at my house. I am so disappointed with your product and services and wish a total refund.

Went to Umart Mansfield for a PC repair. PC was not even a Umart PC but Andrew helped us out for no charge. Found the issue (BIOS update) and some cables that were incorrectly connected. Great service and great advice.

Umart products, prices, and service are excellent.
I have been buying from Umart for many years - and will buy nowhere else.

Great customer service!

I am very pleased with your service. My enquiry was answered quickly and professionally. I am a happy customer. Thank you guys :)

Terrible experience , even though the staff was very polite but the company policy is the worse!
Bought New product Xgimi projector about paid top dollar .
less than 2 months and it’s is faulty and not working, anyone would expect to have it replaced or money back on the spot .
not to leave the costumer with no tv for weeks . Very poor customer needs

Whole buying experience was really smooth, thanks a lot!

The product I ordered was advertised falsely and misrepresented. When following this up with customer service, they told me there was nothing they could do. I checked other products and it seems this is part of their business model, misleading customers. I would not recommend them to others, you have been warned.

Purchase process was easy with specs to compare components. I got RAM which was not compatible with the motherboard (was not stipulated in online specs) and they did a free exchange no questions. Support throughout process has been great!

Very prompt and friendly service

Might as well have not wasted my time trying to get a price and availability of computer parts to upgrade my pc from Windows 10 to windows 11 from U Mart. Just not interested in giving even the basic customer service. I have bought a number of computers and parts from u mart previously, but this sours my opinion of the organisation.

The graphics card had issues and was within the warranty period. No warranty service was provided, no evidence was given, and the warranty was simply ignored. This is the worst company I have ever dealt with in Australia!

After 10+ years of being a customer IM NEVER BUYING ANYTHING FROM UMART AGAIN. This has been the most disappointing customer service experience I've ever had to deal with. A 3k laptop which had major faults was refused refund and sent to MSI and all I got back was a refurbished product. Not to mention 2 months of going back and forth with warranty team and the misleading warranty procedure.

Always get my gear from Umart. Good prices but lots of choice and quick turnaround. So glad they are here as previous companies just took advantage of being the only ones around

They use Amarex, which costs $10, and it has been 2 weeks and no trace of the product. I called customer service and they only said stuff to let the problem pass. absolutely horrendous.

Since June 11th (5 weeks ago as of writing this) I have been trying to resolve an issue where, as part of a warranty, I paid for a component that I did not receive.

In these 5 weeks Umart have refused to refund me the part that I paid for (a 360hz laptop display) and have not received.

Instead, they have been trying to force me to send my laptop away for months again (the original return took a total of nearly 3 months). I require this laptop to work, and absolutely cannot be without it for another 3 months.

I cannot believe this company survives in a competetive retail enviroment. I had to visit the local outlet for advice, call centre no help. The service guy was great and very helpful, so I placed an order. That's when the problems started. For a $73 item they required the modern day security info. I paid and was told an order would be emailed and advice provided for pickup. No contact was made. 2 weeks on I went in and found they had the item but all contact details were incorrect except for my phone number. Why do they want a phone number if they wont call when emails bounce. It is business their way or no way. No customer service so I will buy else where. A very strange retail model.

Good very responsive communication. Fast postage. Very good to deal with