UK Whitegoods Reviews 

I ordered a A13 0696R thermostat for fridge freezer it show photo of electric terminals and was exactly what I had so I order it took two weeks to come and when it arrived the three connection terminals were on my thermostat and the photo on whitegoods site became four and does not fit my fridge, I emailed them and they informed me if you look in the small print they have the right to send a alternative as they don’t make the one I want, I informed them the photo on there site is what I want only for them to tell me that’s a old model and don’t make now. I ask them to send me a return label paid for as it’s them that sent me the wrong part only to be told you want refund I got to pay for return to get refund I never order from this company again reply to seller why put photos on of thermostat that you can’t sell and why put small print at end of page ok it’s in red but should be by photo of thermostat this note was at bottom of page past where you order and information make it clear by photo you won’t get this thermostat as they don’t make it now. Take the photo off and put photo of what you are going to send misleading

Provided faulty part. He denied this. End of story. I am out of pocket.
DO NOT USE THIS COMPANY

Will use again if need be. Looked at loads of websites and UK Whitegoods were the only ones who stated genuine part in the description, gave dimensions and the models that it's compatible with. Fitted in 5 minutes and now our Kenwood Tall Fridge can be opened easily with it's nice new door handle. Ordered 18th December and it arrived 23rd December, even with the postal service industrial action. Very happy. Thanks very much

Replacement thermal fuse for Leisure Range Oven (#4410101001).

Component works perfectly as described and has restored our oven back to full functionality for a fraction of the cost of getting an engineer out / a new oven.

Deducted 1 star as (at the time of writing) the installation photos are missing from the web page despite being referenced in the text description ("Important! The new replacement thermostat MUST be mounted as shown on the photos if incorrectly fitted the part will fail quickly again and the fault will reoccur. This part replaces the old design on the photographs.")

All in all very happy and would order again from this supplier.

Ordered a fridge shelf for Bosch Fridge/ Freezer. The price was reasonable.
Communication and Customer service was excellent . Shelf arrived within timescale. It was packaged so well. Would definitely use. Uk Whitegoods again.

Please read the negative reviews and their replies on here - its the most unprofessional company ive come across. We ordered a part based on the photo on the webpage, the item which arrived looks nothing like it - its different shape (so wont fit), longer spindle (so wont fit) and the rating label is completely different (150mA instead of 0.135A shown on website)
Looks like legal action will be the only option with this company

I am about to write to Department for Business, Energy & Industrial Strategy for this so-called spare part trader!
He's selling fake parts manufactured of plastic even toys are stronger and designed with better care. Uk consumers deserve better than this man....
Reply to the owner's terrible comment below:
I am talking about the health and safety of the part and satisfied quality as it is the law in this country. If you ever know, read S9,10,11 of the Consumer Rights Act 2015.

Purchased some replacement glass for my cooker but due to their supplier being out of stock the delivery time would have been longer than I wished to wait, so I messaged saying I wished to cancel. Within 3 hours they had issued the refund and it was back in my bank, I was very impressed and will definitely use again in future. Thanks Whitegoods so being so quick in your responses.

I purchased a replacement dishwasher basket bearing which warped after a few cycles. Clearly not an original part as stated due to the poor quality of the plastic. Mr Kenneth Watt refused a return or refund and was quite rude and patronizing in his email replies.

Chose the premium delivery service for £7.95, stated as being not "next day" but "as quickly as possible", so having ordered in Weds it only came today. So don't be conned into thinking, as I did, that if you pay them more in order to to keep your wife happy, you'll get it the next day - I could probably have got exactly the same service from Liebherr for £15 less.

Absolutely terrible customer service, can’t believe how rude they are. An order still not received after 2 months after asking what’s happening get some sarcastic reply and how they don’t care if I cancel my order as it means nothing to them and it will just go to someone else. Seriously avoid at all costs.

My Siemens dishwasher through up the E09 fault. A bit of searching online came back with the heat pump needed replacing.

Various sites couldn't provide my model, or come back with a maybe. I've used whitegoods before, so filled in the query form on a Saturday night, and had a response the next morning. Genuine part and pattern part offered. Part ordered, delivered quickly. Fitted, Dishwasher back up and running for £85. Callout fee from Siemens was £125 alone, a nice cost saving for some home tinkering.

Part ordered on website advertised at £11.95 and later found a greater amount had been charged to my account. I confirmed the price online was indeed showing as £11.95 before contacting them to obtain a refund what I thought was a simple administrative error on their system. I received rude replies to my emails, stating that the screenshots I sent of their website couldn't possibly be right and their website doesn't state that. Apparently it was my phones fault.

I checked on a different device and sent screenshots on that and received a reply to basically tell me it was the old price, their websites don't advertise it at that price (despite sending visual proof) and that the content displayed on their website isn't their fault.

I gave up emailing as the tone of the "customer service" operative was quite unbelievable, as you can probably tell from their less than professional replies to people's reviews also. I will have to take it up with my bank as a fraudulent transaction for the amount taken.

I wouldn't recommend this company as information on website is poorly managed, and the ego of the company representative appears to overtake all common decency.

stupidly sent for a part and for some reason i used the pictures on the part page as a ref to the side i wanted but sure enough it was the wrong side and when i tried to explain this i got all the excuses from kenarth as to why it was my fault i was only letting them know the pictures on left and right should be switched clowns, no reason to be so rude and pushy on live chat i admit clowns is not right the reply i got was so much worse, it should be t***s, i did send model number and matched it with the part as there were two listed on your website each with a different side picture not the same side as a generic pic would be but it seems your always right even in the wrong

Uk Whitegoods have provided 2 parts for my Brittania oven which is well over 20 years old Customer Services provided the correct parts based on the serial number information. Probably saved hundreds of pounds on each repair compared to being ripped off by Brittania. Overall very pleased,

Very poor and belligerent customer service. Spare part broke within 3 months of normal light use. Refused to replaced writing long emails instead - would have been cheaper in wasted time for them to just replace the part. Instead they blamed the customer. Avoid.

Will not take responsibility for incorrect information on website just basically emailed me and said it must be right and have ignored all other emails. as an registered electrician Iv been using Ukwhitegoods for over 12 years. after the time its taken me to travel to costumers house to fine item is incorrect and then purchase another element and travel back. i'll be out of pocket by around £50 thankyou
I only ask to return the element you have just lost a costumer

I did not receive new, fitting products but instead products that were scratched and marked and that did not fit my washing machine model. The customer service was pretty rude and informed me that there was nothing they could do since I had opened the product and tried to assemble it. I do not think this is acceptable and I would never buy anything from this company again.

Do not buy from this company. I ordered some parts for my washer dryer and checked through the long list of machine model numbers to check that they were correct for my machine. The parts arrived, my husband took my washer dryer to bits only to find the parts didn’t fit! I emailed the company only to get a response saying that it is why the website states to check suitability before ordering. Why state it fits my machine when it doesn’t. A complete waste of money. I will never buy from them again.

The awful correspondence from this company is disgraceful. I did not buy the cheapest kit, I purchased the kit which said it fitted my machine (LG only make one machine with my model number which was clearly stated in the description of the part I ordered) I screen shot this on their website and highlighted the model number and even sent a picture of my machine showing the same model number. I might have ordered the wrong kit but it was due to an incorrect product description which lists the wrong compatible model numbers

UKWhitegoods was recommended by the old UK supplier of Elica.
I ordered a new control switch assembly to replace that on my Elica cooker hood.
My credit and debit cards were not accepted so I used Amazon pay, which uses my credit card.
Ordered on the 21st, delivered on the 30th. Safely packaged.
It fits perfectly.