UK Tights Reviews 62

Stay away from these scammers!
I bought 6 pairs of tights online, they were all damaged - each one was full of runs!
When I reached out to customer service and sent photo they told me they only see partial damage! Why? Because, apparently, identical tights (same style same color) look the same to the on photos, so decided to consider them as one pair! Even though they also see my order and know that a ordered a few identical items. But, they prefer to ignore it. In the first reply they said that out of 5 photos, 2 look the same, but when they got to calculating the refund they decided that 5 photos show 3 pairs (not even 4). And the sixth pair os fine for them, since it's not as bad as the others - less runs and smaller - so, I am supposed to wear it like that - with the runs?
You might as well just throw your money in the trash then buying from them - same result, just save you the time.
Note the reply - they are not obliged to do anything. That's a scam and a lie. They are obliged to provide what I paid for, but as you can see - they don't see it that way. Just another proof for you to stay away. Unfortunately, I cannot add photos here, to show what they sent me and how their "customer service" tells me that "the photos show no problem" on photos of tights full of runs.
By the way - I know the brand I ordered very well, as well as the way their packaging looks. And I have never seen black tights packed in a packs that say "diano" and diano tights in packs that say "black". Yet, that's what was in the package from uk tights. A brand with very good quality tights, that always has them in the correct packaging, suddenly had so many damaged items in the wrong packages, or this seller is scammer that sales fakes?

Yet again sent me not the full outfit. The only thing that was perfect was the delivery and also sent that it is broken by this company and I so will not tell my friends or anyone to use UK Tights. I even have the proof that still conning me .

Been buying from UK Tights for many years. Amazing choice and quality if ypu want quality, but every day products too. I like Pretty Polly so the best of both worlds.

Extraordinarily expensive items for their quality! Never again !!!
Great pictures , awful products

Last year my review would be 5 stars, but today I am removing myself as a customer of UKtights. I ordered 5 different tights, only 4 arrived in perfect box. I was busy getting ready for the wedding and after the weekend realised that maybe I need to enquire about missing one. Oh they replied, you got all of them. I said I didn't. Would anybody contact a company pretending didn't get a full order???
I am online shopper for years, but never had experience like this. I am unsubscribing from their emails and no business from me.

Tights too small: inaccurate sizes detailed. Customer service was very upsetting. I wasn’t surprised to see that the company has such a low rating when I arrived to make this review.
I was surprised to see someone else’s review (5 star) that stated she got tights that she tried on were way too small and the company agreed and refunded her in full. I had the opposite experience. I tried on the tights and I fell in the middle of the size range advertised. But they were 2 or 3 inches small on the waist (I’m a uk size 10). The customer service experience that followed was nothing short of abusive. I was called ‘absurd’, ‘laughable’, my description of how I tried them on was described as ‘totally false’. It really was a very upsetting experience. I took it to the CEO who admitted the customer service had been ‘a little harsh’ but refused a refund based on the fact I had opened the packet and tried them on. Yes I had ; and the sizes were inaccurate and they were too small. Anyway. They are not cheap tights and it was over £60 wasted. Just be aware before ordering that if the tights are faulty they are unlikely to refund if you have tried them on- which is crazy! Thankfully companies like Boden still exist with their exceptional customer service. I was so offended by the ranting of the customer service rep I felt compelled to write this because the customer service rep was so inappropriate in his choice of words and accusations. I have had great products from UK tights but if they’re faulty it’s going to be the customers loss and sadly, in a somewhat abusive manner. This was more bothersome than the small tights. I have just read through many of the reviews here and seen so many of them report appalling rude customer service. More often than not I see gaslighting in their responses. I would prefer not to get a response from the company and his be given up on the refund. I am simply here to warn others as I had no customer rights and my experience with Kyle was quite disturbing and I wouldn’t want anyone else to go through it.
Update - the response from the company does not mention the abusive customer service (which was my main concern) and as expected gaslights everything I highlighted with the faulty misleading sizing. Stay away.

Placed my order through PayPal and response was communicative and helpful throughout, even when I requested to be refunded for the items that couldn't be shipped immediately as it was out of stock.

That being said, do be warned that refund may not be easy to do for international buyers without a British bank account given the company has ceased PayPal as payment. I had only known this as I was trying to process my refund and had to rely on a friend's bank account to receive it. While I understand the call was made during a noisy environment and my accent can be difficult to understand (which I apologise for that), I also do not appreciate being rushed by Kyle over the phone to get the details out as I was trying to figure out the correct details I should be giving. I can also do without the phone call being so unnecessarily rushed and tense when I can hear his exasperated sighs over the phone. While I appreciate the instructions and explanations given and helpfulness throughout, I hope we can reach a mutual understanding. Thank you!

I have ordered various items from uk tights over a number of years and generally they have been very good. However, I ordered some Wolford velvet tights for my partner (her favourites) and a Wolford wash bag last October and the order still isn’t complete. The tights were delivered promptly but here we are in June almost and no bag, no update and no refund. It’s only £20 but it’s the business behaviour that matters especially when things go wrong or not to plan. Disappointing.

I ordered a pair of stockings (hold ups) and they arrived, scented! I was DELIGHTED! Small things eh? I wonder what the perfume was? It was lovely!

Best customer service I've had in years. Sadly i followed the manufacturers guidelines and got a pair of tights that were far too small, i contacted UK tights and they refunded me same day! They said they were aware that the brand could run short and no one should have to be disappointed by stuff like that, turned a frustrating experience into an impressive one. Will be ordering from them again as its nice that they employee such good people and have that attitude, just going to size up in the future! Thanks Kyle

Very nice product which was hard to find anywhere else, reasonable price, got exactly what I needed. Also very happy with the fast delivery, my parcel arrived the next day. Thank you UK Tights, I will order from you again!

The staff are amazing and always go the extra mile they can't do enough for you.

They give you confidence to use only had minor issue and sorted
quick and courteously.

Definitely use again a big thanks to Kerri

They failed to keep me informed of the continuing delay for my purchase, so after 6.5 weeks of waiting I rang and asked for a refund. They emailed to say this had been issued back to the original form of payment - 7 days later I rang them to ask where it was they said to call Amex which I did. Amex had not received it so I called UK Tights and spoke with Kyle who was rude and unhelpful - then Dawn their MD who was also rude and unhelpful

Ordered 3 pair of tights in MAY 2024. I Received 1 pair quite quickly, then received an other pair I think was August. Then I Contacted their support in August asking for the last tights I was waiting for, was told as thet told me for months to wait for 2-3 weeks as they are awaiting stock. As you guessed it, nothing arrived and contacted them again in September (told me to wait) , October (told me to wait) , November and then in november they told me they were going to send it on the 18th of november.
It has been 2 weeks now, I have sent multiple emails, but received no reply. I requested the refund , I want my money back. I WANT MY MONEY BACK! This cost me more money as everytime I recieved the package I have to pay 20euros each tights cuz of the border!!!! So not only these tights were really expencive I also had to pay extra 40 euros on top AND PLUS i HAVE A 40EURO TIGHTS THAT I'M STILL WAITING FOR!
Be aware, that this is a fraudulent company, who takes your money and does not send you the products and then ignore your messages!!!

Ordered 4 pair of tights in June 2024. Received 2 pairs quite quickly, then received one more pair in couple of weeks and the 4th pair did not arrive. Contacted their support in August, was told to wait for 2-3 weeks as they are awaiting stock. As you guessed it, nothing arrived and contacted them again in October.
Received a reply from Kyle that they expect stock in 3 weeks. Smiled, and replied back that the same answer was received 2 months ago (in August) and requested the refund.
It has been a week now, I have sent multiple emails, but received no reply.
Be aware, that this is a fraudulent company, who takes your money and does not send you the products and then ignore your messages

Do not deal with this company, if you return anything they will not refund. After numerous phone calls and rude responses I contacted my credit card and got a refund via them.

Always enjoy shopping at UK Tights. Really nice website. Huge selection of products. Lots of brilliant 3 for 2, and money saving offers. Very fast delivery. Recommend you give them a try!!

I recently came across UK Tights and purchased some tights for work. What a fantastic company! A great range of products at reasonable prices, wonderful customer care and prompt delivery at sensible prices.

After trying for years to find good quality tights, at a reasonable price, for my work as a midwife I am delighted to have found UK Tights. Highly recommend this company.

I have bought my leg wear from this company for years. They have the best choice and nothing is too much trouble for them. The customer service people are always ready to lend a hand whenever I need it. I wouldn't dream of shopping anywhere else.

A few years ago, I used to buy my tights from this website all the time, despite living outside of the UK, since they have a really nice and large selection. I used to be always satisfied with the purchase. That all changed when I decided to order again after a few years (now). I ordered seven pairs of stockings. In the first package, only three arrived. Then, in the second package, about two weeks later, they sent the remaining four. Not only have they not informed me of this whatsoever, which caused problems at the customs office, but the stockings that I did receive came in boxes that were already opened, and inside the stockings were all crumpled up. They have not been used, but I can see that the boxes were opened and tampered with. It's a no for me for future purchases.