The team listened carefully to our situation, explained what could realistically be done, and kept us informed throughout. The final report was clear, detailed, and professionally presented.
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See what reviewers are saying
This is the worst company I have ever dealt with. I contacted this company to locate an individual and paid the required fee of £120. They gave me the details of the wrong person and when I confront... See more
Company replied
Where other agents have failed, Tim's company managed to dig deep and come up with a successful address match within hours. Other agencies have taken months without results. I thoroughly recommend U... See more
Company replied
if you have any inquaries regarding any background check, any suspicious people or other uspects of a personal matters, I higly recomend Tim Burchell. He is one of the best trustworthy and discreet w... See more
Company replied
Company details
Written by the company
Investigators
Contact info
City Road 152-160, EC1V 2NX, London, United Kingdom
- www.ukprivateinvestigators.com
4.2
Great
178 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
A brilliant company
A brilliant company. Found exactly what I needed well within the quoted time and at an affordable costs too. 10/10. Thank you.
3 August 2021
Unprompted review
Reply from UK Private Investigators
Thank you for your valuable feedback.
I would definitely use these people…
I would definitely use these people again. Found my relative in hours - I could not be happier.
2 August 2021
Unprompted review
Reply from UK Private Investigators
Thank you.
Do not use
If you are looking to locate someone then go find another company do not waste your money on this one. Rude, aggressive and threatening. I put my daughters phone number by autofill accident and she later showed me the messages which were shocking at the least and scary for her as she didn't have a clue why she was being threatened with court if she didn't give them £120. After payment was made they supplied an address for a retirement home.......... for a 39 year old. Complete waste of money having found out that he was on the run after escaping from prison so didn't have an address. Laughable really what a joke this company is. Avoid them give your money to a company who can actually do what they charge you for.
I have sent trustpilot Integrity screenshots of my daughters phone messages from you .
Thankyou for taking the time out to reply.
2 July 2021
Reply from UK Private Investigators
Dear Louise/Zoe,
Thank you for your post, the contents of which have been duly noted. We are sorry that you felt the need to post a negative review on here, as we pride ourselves on providing a 1st class service to every client and have endeavoured to do so for over 24 years. Please kindly email us so that we can resolve this matter for you. We have, in the meantime, emailed you some further information.
Many thanks
** UPDATE - We have not heard from this client since requesting that they contact us.
Professional and Quick to respond
Professional and Quick to respond - would definitely use again!!!
7 June 2021
Unprompted review
Reply from UK Private Investigators
It was a pleasure, thank you.
Impressed by the speed in which the investigator completed my search. From the moment l rang this company l felt safe and comfortable.
Impressed by the speed which the investigator was able
3 June 2021
Unprompted review
Reply from UK Private Investigators
Thank you for your review.
This company did a fantastic job for me…
This company did a fantastic job for me and were professional for start to finish - even calling me afterwards to check that I was happy. I cannot fault them in any way and will definitely refer them to others when the need arises. If I could give them 10 stars, I would!
27 April 2021
Unprompted review
Reply from UK Private Investigators
Thank you so much. It was great to work with you.
More than happy with this company
More than happy with this company. Completed within the agreed time, were very helpful and the information was completely accurate. Will absolutely use again if needed.
25 April 2021
Unprompted review
Reply from UK Private Investigators
Thank you.
Very good service
Very good service. Very nice people and so helpful. I got my report within the time they said and the details were completely accurate. Thank you so much.
22 April 2021
Unprompted review
Reply from UK Private Investigators
We always aim to please and are glad that we did.
Simply brilliant
Simply brilliant! Thank you. Not sure how you did it so quickly but I now have my Cousins address - we have not, as i told you on the phone, seen each other for over 20 yrs! Thank you for a professional, helpful and utterly polite service all the way through.
20 April 2021
Unprompted review
Reply from UK Private Investigators
Thank you - it's cases such as yours that makes our work so worthwhile.
Professional and helpful service
Great prompt service. The information I needed was done in a professional and accurate manner. Highly recommend the service.
12 April 2021
Unprompted review
Reply from UK Private Investigators
It was our pleasure to help.
UKPI performing background checks on an individual of interest
I used UKPI to perform background checks on an individual after I was let down by another investigation firm.
UKPI responded to my initial query within 5 minutes. They produced their report within 72 hours as they had promised, and that included a bank holiday.
I would recommend UKPI to others who require similar work to be done.
11 April 2021
Unprompted review
Reply from UK Private Investigators
Thank you.
BEFORE PAYMENT 'we find the person'…
BEFORE PAYMENT 'we find the person' AFTER PAYMENT 'it appears to be so'. Apparently, it is unprofessional to confirm if someone is alive if not seen. Ok, so what does the statement 'the person is found' suggest?? Only time will tell if the address is useful.
Very keen to tell you NO MORE INFORMATION found, imagine after being quite vulnerable in your initial query. LIKE PULLING STONE to get answers. If you decide to use them, ask every question under the sun as it relates to the 'report' and don't give up. It is not a free service.
still waiting for a question to be answered as they claimed an email address I was querying was not part of the trace spec when it was. they latched on to the fact that I asked if the email address was fake. NOT INTERESTED IN THAT. Why did you say the email address wasn't part of the spec when it was? You haven't completed your search. What date was the earliest live hit on the address? respond to my email.
08/04/2021 EDIT ***: "We will, in due course, post a detailed, explicit response to your post on trustpilot. The response will of course contain details of the communication between you and UK Private Investigators." based on the tone of the thread, I take that as a THREAT that they will include information that noone would want to be revealed in a public forum including a very personal and desperate initial query from myself I'm assuming. BE WARNED OF THIS if looking for discretion from a company.
08/04/2021 FURTHER EDIT** they have now sent an email and suggested that I wrote a review AFTER they had answered all of my questions. and AFTER they had explained the difference between two services offered. FALSE. At the point of writing the review there were outstanding questions left unanswered. I also felt the need to relay my cold experience with them.
8 April 2021
Reply from UK Private Investigators
Dear Ms Keyamo,
Thank you for post. We have, on many occasions, tried to reason with you and have shown you the entire email chain from your initial enquiry, through to report. This email chain clearly shows exactly what we quoted and what you asked us to do. It is also very clear to see that we duly provided exactly what you asked for and for which we agreed and quoted, within the timescales quoted. We also answered every one of the seven emails you sent us within 2 hrs. As you have decided to post this, quite frankly malicious, unfounded and somewhat defamatory post, we have had no alternative other than to defend our business by explicitly responded via Trustpilot.
During another conversation with you, we advised that the only way to absolutely confirm her living status, was to place her or her address under surveillance. We provide you with a fee quote for this work and you chose the less expensive address trace option. We duly advised you of exactly what would or could e included in the report. At no stage did we agree to reverse trace or check email addresses. Despite this, we actually did so for free and sent you the details of those checks.
I am not sure what else we could have done for you. You seemed to want more than we quoted for and more than we agreed to provide you before we took your case. I am sorry that you felt the need to be malicious but we did everything we said we would do and everything you asked us to do within the fee that we quoted. We told you this before you decided to post on here.
M*****,
This is the entire content of last nights email chain to the point of instruction. We have duly completed the case as agreed and as instructed by you. We have answered every question you have asked and every email you have sent.
M****,
Thank you for your instructions in this matter. Based on those instructions and the contents therein, we can now report as below:
****** KEYAMO
DOB: ***** 1976 (45 YOA)
Has links to:
********
Santa Fe
New Mexico
8*****
Current:-
********
Hays
Montana
*******
Email: s*******@gmail.com
The address you were provided with (441) is the Department of Justice.
NO further details available.
If you have any queries regarding this matter, please do not hesitate to contact us. For the sake of file continuity, we do request that all questions are placed by email.
Regards,
Disclaimer
This email and any attachments may contain data that is proprietary and confidential to UK Private Investigators. Furthermore, it may contain privileged information that is intended for the named addressee(s) only. UK Private Investigators retains all rights herein. Therefore, this e-mail may not be distributed without our express consent. If you are not the intended recipient, please notify us immediately and do not disclose, distribute or retain this e-mail in part or in whole, destroy all copies. We make no claim that this e-mail is virus free. You must therefore take all responsibility for virus checking. A copy of our terms and conditions can be viewed at www.ukprivateinvestigators.com/terms
M Keys wrote on 07/04/2021 20:25: Ok, I will see how the trace goes and take it from there. Thank you,
On Wed, Apr 7, 2021 at 8:17 PM UK PRIVATE INVESTIGATORS globalpi@ukprivateinvestigators.com wrote:
M****,
We usually allow three days as we have no idea of the persons movements and do not guarantee to obtain images within any given timescale.
Disclaimer
This email and any attachments may contain data that is proprietary and confidential to UK Private Investigators. Furthermore, it may contain privileged information that is intended for the named addressee(s) only. UK Private Investigators retains all rights herein. Therefore, this e-mail may not be distributed without our express consent. If you are not the intended recipient, please notify us immediately and do not disclose, distribute or retain this e-mail in part or in whole, destroy all copies. We make no claim that this e-mail is virus free. You must therefore take all responsibility for virus checking. A copy of our terms and conditions can be viewed at www.ukprivateinvestigators.com/terms
On 7 Apr 2021, at 20:16, M Keys m*****@gmail.com wrote:
how long will it take to get pictures/videos?
On Wed, Apr 7, 2021 at 8:14 PM UK PRIVATE INVESTIGATORS globalpi@ukprivateinvestigators.com wrote:
M****,
We provide the current address, which is verified as accurate with multiple sources.
If you require photos or anything else, there are additional fees of £ 325.00 payable.
Disclaimer
This email and any attachments may contain data that is proprietary and confidential to UK Private Investigators. Furthermore, it may contain privileged information that is intended for the named addressee(s) only. UK Private Investigators retains all rights herein. Therefore, this e-mail may not be distributed without our express consent. If you are not the intended recipient, please notify us immediately and do not disclose, distribute or retain this e-mail in part or in whole, destroy all copies. We make no claim that this e-mail is virus free. You must therefore take all responsibility for virus checking. A copy of our terms and conditions can be viewed at www.ukprivateinvestigators.com/terms
On 7 Apr 2021, at 20:07, M Keys m******@gmail.com wrote:
Hello,
I have sent the instruction but I want to find the person and have some physical evidence that she is alive rather than just trace which is slightly different.
I hope you will be successful either way.
Best,
M****l
On Wed, Apr 7, 2021 at 7:52 PM UK PRIVATE INVESTIGATORS globalpi@ukprivateinvestigators.com wrote:
M****,
We do find the person.
Disclaimer
This email and any attachments may contain data that is proprietary and confidential to UK Private Investigators. Furthermore, it may contain privileged information that is intended for the named addressee(s) only. UK Private Investigators retains all rights herein. Therefore, this e-mail may not be distributed without our express consent. If you are not the intended recipient, please notify us immediately and do not disclose, distribute or retain this e-mail in part or in whole, destroy all copies. We make no claim that this e-mail is virus free. You must therefore take all responsibility for virus checking. A copy of our terms and conditions can be viewed at www.ukprivateinvestigators.com/terms
On 7 Apr 2021, at 19:49, M Keys m****@gmail.com wrote:
I am interested in finding the person rather than just information, is that not possible?
Best,
M****
On Wed, Apr 7, 2021, 19:41 UK PRIVATE INVESTIGATORS globalpi@ukprivateinvestigators.com wrote:
M****,
Thank you for your enquiry.
Our fee for a successful trace (CURRENT address of the individual) is £ 120.00 on a no success, no fee basis – if we do not locate the individual, we do not charge.
We guarantee to complete the trace within 24 hours of instruction and on most occasions, even sooner. Furthermore, EVERY trace is guaranteed for thirty days with a no quibble refund or retrace guarantee.
We will also provide the following details in ALL trace reports, where available:
1. Ownership details of current address.
2. Any telephone numbers at the address (mobile & landline).
3. The names of anyone else at the current address.
4. The dates of birth of anyone else at the current address.
5. Any email addresses at the current address.
6. Any employment details for the traced person.
7. Anything else that comes to light during the trace investigation.
If you wish to proceed, please instruct us using the form at:
www.ukprivateinvestigators.com/traceform
Please complete as much of the form as possible.
All traces are completely confidential. Furthermore, all trace enquiries are rigorously verified against at least three separate and independent sources prior to completion.
We look forward to assisting you with this matter.
Kind regards,
Disclaimer
This email and any attachments may contain data that is proprietary and confidential to UK Private Investigators. Furthermore, it may contain privileged information that is intended for the named addressee(s) only. UK Private Investigators retains all rights herein. Therefore, this e-mail may not be distributed without our express consent. If you are not the intended recipient, please notify us immediately and do not disclose, distribute or retain this e-mail in part or in whole, destroy all copies. We make no claim that this e-mail is virus free. You must therefore take all responsibility for virus checking. A copy of our terms and conditions can be viewed at www.ukprivateinvestigators.com/terms
On 7 Apr 2021, at 19:28, M Keys m****@gmail.com wrote:
Hi there,
I haven't seen my sister since I was 10, last time I spoke to her I was about 16, I'm now 30. One of my sisters said she got an email but then she took a very long time to get back to her and ended up losing contact with her. Intermittently I have been emailing an old email address I had, no response, however, a man randomly added me on fb asking about her and when I asked more questions, no response and they were liking my pictures. I told one of my sisters and she said I should delete and ignore it but I can't stop thinking about her. I found another email address and received a response straight away but the response was very bizzare. I don't know if it's her. There was some talk from the family that she may have mental health issues but I'm scared she has been killed. The family is pretty much useless. I at least need a video/picture of her. confirmation of email address, address, something concrete. Can you help with this?
Best,
M****
Extremely swift service
Extremely swift service - helped me identify an individual within 24 hours after much unsuccessful trawling myself. They provided the full name and address of the person, who I will now be able to pursue in terms of a legal injustice. Thank you.
22 February 2021
Unprompted review
Reply from UK Private Investigators
We were so happy that we were given the opportunity to assist with this.
Could not believe👌👌👌 how quick they were…
Could not believe how quick they were result and report received in less than 24 hours
Best £120.00 ever spent
Would recommend their trace service to everyone
Once again thank you UKPI
M A
21 February 2021
Unprompted review
Reply from UK Private Investigators
Thank you for this feedback. We are so glad that this worked out for you.
World class leaders
The service is first class, the information supplied to me
for my trace I found to be very accurate, within the time
frame they stated to me, of 24 hours. I have passed the
details of ukprivateinvestigators.com to my friends. This
organisation are world class leaders, in their profession.
28 January 2021
Unprompted review
Reply from UK Private Investigators
Thank you, and thank you for the referrals.
if you have any inquaries regarding any…
if you have any inquaries regarding any background check, any suspicious people or other uspects of a personal matters, I higly recomend Tim Burchell. He is one of the best trustworthy and discreet with his work as well as highly confidential and professional registered #Z89979664. Much appreciated Tim!.. If I need in future I know who to trust and able to apply. Thank You!..
Please note that, I already forwarded your details, and recommended to others whom needed. With Best Wishes!..
28 January 2021
Unprompted review
Reply from UK Private Investigators
Thank you for your kind words. Its great to receive feedback such as this from genuine clients.
After almost two decades of not being…
After almost two decades of not being able to find my brother thanks to UKPI I was able to reunite with him. I honestly couldn't thank them enough because this has truly changed my life.
22 January 2021
Unprompted review
Reply from UK Private Investigators
It was an absolute pleasure to help with this case.
Fab service
Fab service - thank you. Effective and accurate! Didn't expect them to work over Christmas but they did!
29 December 2020
Unprompted review
Reply from UK Private Investigators
We were more than happy to help.
MY LOVE
I emailed this firm in the morning providing only one or two basic details of my first love, who I hadn’t seen or contacted in 28 years. By 4pm the same afternoon, they reported back with an email and mobile number for him.
I will be forever grateful for reconnecting me with the love of my life.
1 November 2020
Reply from UK Private Investigators
Thank you for the feedback. We love taking cases such as yours. So glad things worked out.
More then what you expect
Quick and explained the whole process far better then what I was expecting. you will be pleased with the results.
23 September 2020
Unprompted review
Reply from UK Private Investigators
Zishan,
Thank you for your review. It was an absolute pleasure to help you.
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