UK Power Networks Reviews 

Being a disabled person, it was great to receive information and updates on the information
The downside is when the electricity goes the lift goes out of order and it takes days to get it fixed
As I live on the third floor and with a heart condition, it makes it very difficult for me to get out to do shopping cause I can’t do the stairs

I dealt with firstly Karen Lloyd and then Esmee Mercer from the MPAN Management Team at UK Powernetwork, despite the challenges they faced they were so helpful , professional and efficient , their customer care was incredible

The phone operators where very helpful and plait explained it very professional the called back to see if it was still off or it was back on. A rate 1 to 10 I would give a 10 / 10
But I don't remember when it was so there i can not put the date when it was in do I the date from 1 of May 2026 sorry

Arrived on time quick clean friendly service

I am very elderly and when my electricity went off Uk Power Networks came the same day and diagnosed an underground cable was faulty. They were able to put the power back on in temporary fashion that same day and carried out the cable repair within a couple of days. All the workers were very helpful and pleasant.

When our power failed to the house due to a faulty fuse in our main supply, UK Power Networks were on sire in an hour and fixed the problem very quickly after that.

Diane at your office was outstanding and so were your teams on site on the day . Excellent service
Can't thank you enough !

Following an unplanned power cut UK Power Networks were extremely quick to SMS me to explain what the situation was and how they intended to resolve the issue. Throughout the evening I received regular updates that was very useful and prevented unnecessary stress. In addition to the first class service to keep their customers updated the power fault was identified very quickly and their engineers resolved the issue by restoring power to mine and others homes.

They keep you very well informed. Once when power went off you would be going all round the house seeing if something was wrong.
Now I get a text message more or less immediately & checking to make sure when its back on. Great service. Thank you

The person that did the job was so friendly and understanding of my health as I just have had surgery and I was in a lot of pain but the person made it easy for me and explained in details what the involved. Thank you.

Great service and went above and beyond following my concerns with the planned power cut. Excellent service provided.

Will keep putting it on even if it gets removed. Waste of space company unhelpful and rude staff everyone of them

Communication is always good - positive, proactive & relevant. They keep you informed with exactly what’s going on, you can talk to a real, helpful person if you need to & they look out for anyone vulnerable. Rare, genuinely good service.

I am 72, partially disabled and on the government's essential services register. UK power networks kept me constantly updated, called to make sure I was OK. Told me clearly what caused the outage, and when the power would be back, and it was. Well done. I was even given a personal contact.

KEPT US INFORMED AT ALL TIMES ON A REGULAR BASIS PLUS ALL INFORMATION WAS CORRECT AND HONEST

They kept us upto date with the power cut in a human way and were there to answer questions and offer support.

Great customer service from start to finish! Every single person in the organisation I spoke to was friendly and easy to deal with and getting the job done asap!

UK Power Networks were a pleasure to deal with and an example to others on how to get it right!

Give yourselves all a gold star UK Power Networks!

UK power is very caring, with the much needed info it textes to me, telling me if and when, there will be a power cut in my area…
Being a very senior disabled client, it is very important for me to make arrangements and not worry, too much….Many Thanks…

I don't know if we just live in a good area, but (thankfullt) power cuts, if any, are short lived. The power is usually rerouted quickly, but the most important thing is UKPower seem to be on it very quickly & always keep in touch via text & give timeliness for repair