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UKPackaging.com Reviews 1,191

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TrustScore 4.5 out of 5

4.3

Packaging Supply Store
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Review summary

Created with AI, based on recent reviews

Looking at 206 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, finding them to be as described, durable, and suitable for various needs. Many appreciate the competitive pricing and the convenience of ordering, highlighting the ease of finding what they need and the availability of smaller quantities, which is particularly beneficial for small businesses. The delivery service is frequently commended for its speed and reliability, with many orders arriving promptly and well-packaged. However, some people were dissatisfied with aspects of the ordering and delivery process. A few customers experienced delays with their orders, sometimes without clear communication or tracking information. There were also instances where the quality of certain products, like cardboard boxes, did not meet expectations for thickness or strength, leading to concerns about their suitability for heavier items.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, often praising its speed and reliability, with many... See more

Product

Customers consistently note positive experiences with product, often praising the good quality, reasonable... See more

Service

Consumers generally express satisfaction with the service. Many reviewers highlight excellent, fast, and... See more

Order

Clients share ambiguous opinions on order experiences. Many customers report issues like delayed orders,... See more

Quality

Users describe positive interactions with quality, often highlighting good quality packaging and products... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The product was easy enough to find and order, with a simple to follow process. There was a delay with the delivery which required chasing but my enquiry was quickly responded to with an apology a... See more

Company replied

Rated 4 out of 5 stars

Great company, just had one small issue with some samples I ordered for next day delivery (which was offered and I I paid extra for) but didn't arrive next day (hence 4 stars & not 5). Main order w... See more

Company replied

Rated 5 out of 5 stars

I always use UK Packaging. They have everything I need and the prices are reasonable. Living at the top of Scotland has its difficulties with shipping but the packaging always arrives in good conditio... See more

Company replied

Rated 5 out of 5 stars

Brilliant product and arrived when said. Amazon UK is useless and failed to deliver my order of corrugated packing and failed to refund via their convoluted complaint system. That’s why I turned to U... See more

Company replied

Company details

  1. Packaging Supply Store
  2. Office Supply Store
  3. Packaging Company
  4. Packaging Machinery
  5. Packaging Store

About UKPackaging.com

Written by the company

We are one of the leading on-line suppliers of packaging materials in the UK. Our mission is to consistently offer our customers the widest range of innovative packaging and related products at the lowest cost. Our Midlands-based Distribution Centre stocks over 2500 product lines and we deliver next working day to both commercial and residential addresses. We are proud of our prompt next day delivery service and helpful customer service team. If you place your order before 4pm Monday - Friday, your order will be packed and dispatched same day.

£25 Off Any Order Over £250
Use Code 25OFF At Checkout

  • Free Delivery on Orders Over £75
  • Bulk Volume Discounts
  • Next Day Delivery Available

Cardboard
Boxes
Bubble
Wrap
Strapping
Kits
Jiffy
Bags
Pallet
Wrap
Polythene
Packaging

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
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1-star

Replied to 66% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

fantastic service

great service order before 4 and get it the next day you cant fault it

6 June 2025
UKPackaging.com logo

Reply from UKPackaging.com

Thank you for your lovely review!

Rated 4 out of 5 stars

Packaging came as mentioned for…

Packaging came as mentioned for delivery. It was a bit beaten up but this could have been the courier.

5 June 2025
UKPackaging.com logo

Reply from UKPackaging.com

Thank you for your review. Apologies for the damage, we do not ship products out like this, unfortunately, things can become slightly damaged on route.

Rated 5 out of 5 stars

Good price and quick delivery

Good price and quick delivery. Didn't receive a dispatch notice so wasn't expecting it but other than that, all good.

19 May 2025
UKPackaging.com logo

Reply from UKPackaging.com

Thank you for your lovely review!

Rated 5 out of 5 stars

Wonderful company

Wonderful company - really love their range of products, as they are well made, sturdy and trust-worthy.

19 May 2025
UKPackaging.com logo

Reply from UKPackaging.com

Thank you for your lovely review!

Rated 5 out of 5 stars

Excellent

Excellent, perfect size boxes with fast shipping!

9 May 2025
UKPackaging.com logo

Reply from UKPackaging.com

Thank you for your lovely review!

Rated 5 out of 5 stars

Excellent!

Excellent service, rapid delivery and top notch products! what more could you ask for? I will 100% be ordering from you again soon!

2 May 2025
UKPackaging.com logo

Reply from UKPackaging.com

Thank you for your lovely review!

Rated 5 out of 5 stars

Been ordering from these guys a while... Michaela

Been ordering from these guys a while. Had an order that was a little late so gave them a quick call. Michaela was friendly and incredibly helpful. Running a small business myself which tries out best to offer great customer service it's frustrating how unhelpful and unfriendly most companies are, so it was a pleasure dealing with Michaela for a change.

7 May 2025
Unprompted review
UKPackaging.com logo

Reply from UKPackaging.com

Thank you for your lovely feedback! Your comments have been passed on to Michaela!

Rated 4 out of 5 stars

Great quality boxes

Great quality boxes and perfect prices for a small business. Didn't have my exact size I wanted but I think the slightly larger than what I need will be better.

29 April 2025
UKPackaging.com logo

Reply from UKPackaging.com

Thank you for your lovely review! Hopefully the larger sized boxes will work for you!

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