Ukminibushire Reviews 

420
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 105 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, friendliness, and professional demeanor. The booking process is frequently described as easy and efficient, with many appreciating the clear communication and responsiveness of agents. People also highlight the punctuality of drivers and the cleanliness and comfort of the vehicles, ensuring smooth and timely journeys. However, some customers noted issues with communication, such as receiving driver details late or drivers being unaware of booking specifics, leading to stress and confusion. A few others experienced problems with vehicle suitability, including receiving a smaller bus than booked or one that couldn't accommodate luggage, causing discomfort.

What people talk about most

Staff

Users describe positive interactions with staff, frequently praising drivers for being helpful, friendly,... See more

Service

Reviewers mention positive feedback about service, with many describing it as excellent from start to finish,... See more

Booking process

Reviewers highlight positive aspects of the booking process, often describing it as easy, efficient, and... See more

Delivery service

Clients share positive opinions on delivery service, frequently praising the punctuality of drivers, who... See more

Customer service

Customers had ambiguous experiences with customer service, with some reviewers praising the brilliant... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great communication, and great service, the driver (Daniel) arrived early to the pick up spot so we were ahead of time for leaving. Great journey and even stopped for a break when requested. We arrive... See more

Rated 5 out of 5 stars

We used UK Minibus Hire to book a transfer for a Corporate event. The booking process was very easy and our booking agent Katie was very helpful, dealing with any queries quickly and efficientl... See more

Rated 5 out of 5 stars

From the outset booking was very efficient..Several Emails to and fro and booking was sorted a couple of months in advance! ( I much prefer telephone communication..minor details can be sorted o... See more

Rated 5 out of 5 stars

Really great find. The service from start to finish was superb, a very sensible price, a good mini bus and a very friendly and accommodating driver. We were kept up to speed on the booking throughout... See more



Contact info

4.5

Excellent

TrustScore 4.5 out of 5

420 reviews

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No recent history of asking for reviews

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4.5

All reviews

(420)

95 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent minibus service

Excellent minibus service! The driver arrived early, which made the trip hassle-free. He was incredibly friendly, making everyone feel comfortable and at ease throughout the journey. His positive attitude and professionalism really stood out. He was also punctual, waiting for us at the end. Highly recommend this service!

6 December 2024
Unprompted review
Rated 5 out of 5 stars

Would Highly Recommend!

The booking process is really easy, communication is great and the driver has always been there on time. Would highly recommend UK Minibus Hire - we use them as a shuttle service for our staff Xmas party to take people back and forth to the train station as and when they want to leave. Works really well.

29 November 2024
Unprompted review
Rated 5 out of 5 stars

Thanks

UK Minibus Hire had what we needed at less than one week's notice, and they delivered what they promised.

23 November 2024
Unprompted review
Rated 5 out of 5 stars

It’s all about the driver

What do you want from a bus to ferry around your wedding guests on your big day? A fabulous driver. Steve was awesome. Firstly he arrived nice and early, turned around a 52 seater on a sixpence in a tight car park. He was friendly, humorous and nothing was too much trouble. Ten out of ten, thank you Steve and the bus company for having the wisdom to employ him!

16 November 2024
Unprompted review
Rated 5 out of 5 stars

Without doubt a 5 out of 5 review

Without doubt a 5 out of 5 for UK minibus hire. I wouldn’t hesitate to recommend them. We recently planned a hen do around Cheltenham and needed return journeys on 2 days. The quote and booking process was easy, and Sharon accommodated any changes we needed. The mini buses were clean and arrived promptly. The drivers were so polite and helpful, they literally couldn’t have been better! They were prompt for collection on the return journeys too, and allowed us to bring our collection time forward. Overall an excellent customer experience. Highly recommend

16 November 2024
Unprompted review
Rated 5 out of 5 stars

Great communication throughout and very…

Great communication throughout and very helpful customer service.

The drivers arrived on time and were ready to go. On the way back the driver kindly provided water and let us choose the music for the drive back.

19 October 2024
Unprompted review
Rated 5 out of 5 stars

Travelled to Gatwick

Travelled to Gatwick, driver text the previous day to confirm the details he had
Turned up on time, and got to Gatwick, with driver helping with luggage
Thank you

9 October 2024
Unprompted review
Rated 5 out of 5 stars

Good and reliable transport to the…

Good and reliable transport to the airport for 8 blokes and their golf bags. It wasn’t the most luxurious but it was comfortable enough, great friendly driver and very reasonably priced - would use again.

6 September 2024
Unprompted review
Rated 5 out of 5 stars

Funeral

Safe, comfortable and clean, the coach driver was there on time and took the guests to our reception venue quickly. We would definitely use this company again, albeit hopefully in happier circumstances.

11 October 2024
Unprompted review

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