Ukminibushire Reviews 

424
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 105 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated booking agents and friendly drivers for being extremely helpful, exceptionally polite, and consistently punctual during all scheduled trips. People also deeply appreciate the remarkably clean vehicles, comfortable seating arrangements, and seamless overall organization that make traveling together a completely stress-free experience. However, some customers also noted occasional poor communication, unexpected vehicle size changes, or frustrating difficulties regarding customer service responses and support. A few travelers additionally experienced late arrivals, disorganized scheduling, or unhelpful assistance when attempting to resolve urgent booking problems prior to departure.

What people talk about most

Staff

Consumers find staff to be positive, highlighting helpful booking agents and friendly drivers. Reviewers... See more

Service

People report positive experiences with service, highlighting punctual drivers, clean vehicles, and smooth... See more

Booking process

Reviewers mention positive feedback about booking_process, highlighting that the system is straightforward... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting punctual arrivals and... See more

Customer service

Users describe ambiguous interactions with customer_service, as experiences vary widely. Many consumers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great communication, and great service, the driver (Daniel) arrived early to the pick up spot so we were ahead of time for leaving. Great journey and even stopped for a break when requested. We arrive... See more

Rated 5 out of 5 stars

We used UK Minibus Hire to book a transfer for a Corporate event. The booking process was very easy and our booking agent Katie was very helpful, dealing with any queries quickly and efficientl... See more

Rated 5 out of 5 stars

From the outset booking was very efficient..Several Emails to and fro and booking was sorted a couple of months in advance! ( I much prefer telephone communication..minor details can be sorted o... See more

Rated 5 out of 5 stars

Really great find. The service from start to finish was superb, a very sensible price, a good mini bus and a very friendly and accommodating driver. We were kept up to speed on the booking throughout... See more



Contact info

4.5

Excellent

TrustScore 4.5 out of 5

424 reviews

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No recent history of asking for reviews

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4.5

All reviews

(424)

99 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Would recommend!

I dealt with Sharon to arrange a coach for my wedding. She was really quick and helpful. The coach was on time for both pickup and return - would definitely recommend!

22 August 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant service throughout

Brilliant service from booking to pick up and drop off. Good communication and driver arrived on time for both pick up and drop off. Driver was friendly and helpful and Edward from UK mini Bus Hire was helpful with the booking and arranging the mini bus.

23 August 2025
Unprompted review
Rated 1 out of 5 stars

Minibus did not turn up

I booked a 16-seater minibus to take a group to a wedding ceremony on a Saturday. The minibus did not turn up and I was unable to contact anyone at the company. Had to hurriedly call taxis instead.
When I contacted the company by email on the following Monday, they seemed unaware of the problem. My money was returned after a week but I received no apology and no explanation of what went wrong.

9 August 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, booked to take us to see Oasis in Manchester, have to admit a little apprehensive, but could not fault the company, billiant.

12 July 2025
Unprompted review
Rated 5 out of 5 stars

Reliable and highly recommend

Our mini bus arrived early, which was great and a relief - as we had a long drive to a funeral which couldn’t start without us. Excellent driver, courteous, and on our return, a different driver but equally so.

11 August 2025
Unprompted review
Rated 5 out of 5 stars

Top service!!

From the outset booking was very efficient..Several Emails to and fro and booking was sorted a couple of months in advance! ( I much prefer telephone communication..minor details can be sorted out in minutes... but alas,that's the way it is these days!?)
The day before the pick up, confirmation was sent and balance paid.
the pick up was spot on time and the return journey was just as efficient..
the driver was a very nice chap too and his communication excellent!
I will definately use again!!

8 August 2025
Unprompted review
Rated 3 out of 5 stars

The mini bus for the outward journey…

The mini bus for the outward journey was rough inside, broken seat belt brackets , frayed seats and window openers held closed with sellotape which opened on the journey which made the minibus cold & windy.
The driver was constantly watching cricket on his phone!
Although the minibus on the journey back was far more expectable , no complaints and the driver very professional.

2 August 2025
Unprompted review
Rated 4 out of 5 stars

All’s well that ends well!

Sid was a lovely driver who kept in close contact to ensure a smooth pick up for our party of 16. Unfortunately the original driver cancelled on the day of the event due to a mechanical issue. It was a bit nerve wracking until Michelle found us Sid! All’s well that ends well!

27 July 2025
Unprompted review
Rated 3 out of 5 stars

Very useful being able to go with one…

Very useful being able to go with one company who then booked our coaches with multiple companies. However, there were quite a few mistakes made along the way - wrong destinations, wrong pick up addresses, wrong final balance. All were corrected after raising it but certainly added some stress along the way.

14 July 2025
Unprompted review
Rated 4 out of 5 stars

excellent driver, excellent coach

The coach was in excellent condition—neat, tidy, and comfortable. The driver was friendly and greeted both the staff and the children as we boarded. The ride to our destination was smooth. However, we encountered an issue with a blown tire on the way home. The driver was very attentive, apologising repeatedly and working tirelessly to find a solution. He kept us informed about everything that was happening. Despite being four hours later than our scheduled time, he safely brought us back to school, and we were very grateful for that.

14 July 2025
Unprompted review

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