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UK Energy Management Group Ltd Reviews 

1,640
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 431 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, efficient, and friendly, often going above and beyond. The service provided is frequently described as excellent, with work completed to a high standard, leaving properties clean and tidy. Many appreciate the overall quality of the work and products, leading to satisfaction with installations. However, some customers also noted issues with customer service, experiencing a lack of follow-up and difficulty in resolving problems. A few other people also felt that the workmanship was unsatisfactory, leading to broken items or incorrectly installed products.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, knowledge,... See more

Service

Reviewers highlight positive aspects of service, with many praising the excellent communication and... See more

Quality

Consumers find quality to be positive, with many reviewers praising the top-quality work, materials, and high... See more

Customer service

Users describe ambiguous interactions with customer service, with many reviewers praising the helpfulness and... See more

Product

Customers had ambiguous experiences with the product, with some expressing delight and gratitude for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Lee and Lee visited my property today to install loft insulation, window trickle vents & mechanical ventilation in both my bathroom & kitchen. They arrived at the time specified, talked me through the... See more

Company replied

Rated 5 out of 5 stars

Daren and Kayed fit a full new heating system to my old eighties house. They did a great job, taking much effort to protect my home. New pipes had to be erected and they made sure they were hidden an... See more

Company replied

Rated 5 out of 5 stars

John Kennedy was extremely efficient. He not only did extremely long hours and one being a Sunday to ensure fitting was to standard. Few issues as with any home improvements but John went above an... See more

Rated 5 out of 5 stars

It’s not when things go smoothly but when things don’t quite go to plan that you see the worth of a Company. In our case there were some issues to address regarding the installation of an en... See more

Company replied


Company details

  1. Energy Equipment and Solutions
  2. Boiler Supplier
  3. Environmental Renewable Natural Resources
  4. Heating Equipment Supplier
  5. Solar Energy Company
  6. Solar Energy Equipment Supplier

About UK Energy Management Group Ltd

Written by the company

At UK Energy Management Group, we help households across the UK stay warmer, more comfortable, and more energy efficient, while cutting their energy bills and carbon footprint. We design and install a complete range of home energy systems: Solar Panels, Battery Storage, Air Source Heat Pumps, EV Chargers, and Boilers. With over 30,000 measures installed nationwide, we've helped homeowners, landlords, and tenants across England, Scotland, and Wales make the switch to cleaner, cheaper energy. Every system is designed around your individual home, your heating needs, and how you actually use energy day to day. Many of our upgrades are funded through government energy grants worth up to £7,500. We work closely with local councils and trusted national contractors to bring this funding to the households and communities that need it most, making renewable energy and home efficiency improvements accessible to as many people as possible. If you'd rather purchase your system outright, we offer transparent fixed pricing with no hidden costs, plus 0% finance options on some products to spread the cost. Whether you're looking to lower your electricity bills with solar and battery storage, replace an old gas boiler with a modern heat pump, or install an EV charger at home, our team makes the whole process simple. From your first enquiry through to design, installation, and ongoing aftercare, our fully certified engineers handle everything to the highest standard. We're proud to be accredited by TrustMark, NAPIT, MCS, and ISO 9001, giving you complete confidence in the quality and safety of our work. We're also rated Excellent on Trustpilot with over 1,570 reviews from satisfied customers. At UK Energy Management Group, we're here for you, your home, and a greener UK. Visit www.ukem.co.uk

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 62% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(1,640)

424 reviews in the last 12 months

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Rated 5 out of 5 stars

Great work from John & lee really…

Great work from John & lee really helpful &friendly team, they explained the work they was doing throughout house and really went the extra mile helping with loft insulation which was bit more difficult than normal and on hot sunny day too.. they was also great with our dog been bit of a pain barking they was very understanding and kind also cleaned up any mess left after themselves such a great team

19 March 2026
Unprompted review
Rated 5 out of 5 stars

John and Lee

John and Lee , came to do loft insulation, trickle vents and extractors. Good guys, good job done. Excellent, professional. Cheers guys thankyou .

18 March 2026
Unprompted review
Rated 5 out of 5 stars

Great work and communication

Jade and all involved did an excellent job organising and implementing the works undertaken including solar panels and storage battery/inverter and various ventilation related improvements, and was friendly, helpful and informative

13 March 2026
Unprompted review
Rated 1 out of 5 stars

5 months of chasing for nothing

October 2025 got told I was eligible for free loft insulation, November they called me and said they'll send someone over in December to assess the loft. January they still hadn't arrived and I tried calling back with no avail. February they said I'm still on the list and they'll send someone first week of March. I called afternoon asking where they were and they said they'd call me back (no one did). Called after the weekend and they said they'd send a surveyor now and to call in the morning to find out what time. Called in the morning and they said the team would call in the evening (they did not). After that, the surveyor apparently had been taken to hospital, they said someone will come next day (no one did) then 2 days later they said there wasn't any money in the budget now to do my loft. Communication appalling (I majority of the time had to call them, and wasted my time waiting around for people to not come.

13 March 2026
Unprompted review
UK Energy Management Group Ltd logo

Reply from UK Energy Management Group Ltd

We’re really sorry to hear about your experience and understand how frustrating this must have been, especially after waiting and repeatedly being given different updates.

Since the announcement confirming the end of ECO4 and GBIS funding, the remaining budgets have been extremely limited and uncertain. We have been working hard to support as many eligible households as possible during this period, but unfortunately demand has significantly exceeded the funding available, and we haven’t been able to assist everyone who applied.

That said, the level of communication and missed appointments you’ve described is not the standard we aim to provide. We completely appreciate the time you spent waiting in for visits that didn’t happen and the difficulty in getting clear answers — this is something we take seriously and will be feeding back internally.

We’re sorry that on this occasion we were unable to proceed with your loft insulation and for the inconvenience caused throughout the process.

If you would like us to review your case further or keep your details on file for any future funding schemes, please contact us directly at info@ukem.co.uk

Thank you for your patience and for bringing this to our attention.

Rated 5 out of 5 stars

Professional, friendly and tidy installation

Mark and Brian recently carried out loft insulation, window vents and extractor fan installation at our home as part of an energy efficiency upgrade. They were both very professional, friendly and polite throughout the work.

They took the time to explain what they were doing, worked efficiently and left everything clean and tidy once the job was completed. It was clear they take pride in their work and in doing a good job for the customer.

A really positive experience and we’re very happy with the work completed. Thank you both.

13 March 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely fantastic

Absolutely fantastic!
The whole process was really quick and all of the works have been completed to a high standard!
From applying for funding, Jessica came to asses my house and Lee + Shaun who completed the works, everyone was really helpful and friendly.

12 March 2026
Unprompted review
Rated 4 out of 5 stars

I had john and Lee do my loft…

I had john and Lee do my loft insulation, great friendly informative couple of guys really did a great job and efficient aswell.

11 March 2026
Unprompted review
UK Energy Management Group Ltd logo

Reply from UK Energy Management Group Ltd

Thank you for your kind feedback!

We’re really pleased to hear that John and Lee provided such a positive experience and that you were happy with the loft insulation work. It’s great to know they were friendly, informative, and efficient throughout.

We’ll be sure to pass your comments on to them.

Thanks again for taking the time to share your experience!

Rated 5 out of 5 stars

Lee and John Dynamic Duo

Lee and John fitted my loft insulation and triple vents on Friday and I have to say — what a duo! It was like watching a well-rehearsed double act… except instead of comedy they were installing insulation.

They were incredibly professional and clearly take pride in their work. Before doing anything, they talked me through exactly what they were going to do and made sure I understood the process, which I really appreciated.

They were also very house-proud — tidying up as they went and leaving everything spotless when the job was finished. You wouldn’t even know they’d been there… apart from the much better insulated loft!

Fantastic job from start to finish. If Lee and John turn up at your door, you know you’re in good hands. Highly recommend!

6 March 2026
Unprompted review
Rated 1 out of 5 stars

DO NOT DO ANY BUSINESS WITH THIS…

DO NOT DO ANY BUSINESS WITH THIS COMPANY. They fitted rad pipes for my mother under the government scheme. Its been 3 weeks and they havent fixed the problem. Every time you will call them, they will brush you off. They are meant to be helping the elderly and getting paid via the government. Total scam. DO NOT DO ANY BUSINESS. Staff are so condescending. They will expect your 90yr old mother to operate the boiler system.

10 March 2026
Unprompted review
Rated 5 out of 5 stars

John and Lee top blokes

John and Lee did my loft insulation and ventilation. Bless them they worked so hard. The most amazing and friendliest guys. Did a brilliant job and even cleaned up after themselves. Well worth the visit and highly recommended them personally!!

10 March 2026
Unprompted review
Rated 5 out of 5 stars

The two guys were friendly and…

The two guys were friendly and efficient. Im not good with names but I think one of them is called Sean. They were considerate of the fact I have a dog and she needed to be in a different room to them and they worked around her. The work looks to be of a good standard and they cleaned up after themselves. Would highly recommend!

9 March 2026
Unprompted review

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