This company gave us excellent service, we ordered a small water feature and although they sent the wrong one anitially within 24 hours we received the right one which we are delighted with it is of g... See more
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See what reviewers are saying
I entered competition on Facebook and won amazing pancake 🥞 pan. I didn’t believe I actually won it. But it arrived today and I can’t wait to test it! 😊 The pan I received is very good quality, qu... See more
Bought an expensive Intex Inflatable Floating Recliner Lounge Beach Pool Lounger Lilo Float Chair and after two months of little use the seem has split. The split has occurred in an area that... See more
Orderd some snake eye magnets , and i was very happy with the product I received, my son loves them. Excellent quality and really good price , excellent customer service and came on time in the post... See more
Company details
Written by the company
Visiting our shop is truly as enchanting as it sounds. Thanks to our rich selection of toys and games, you’ll find something for kids of all ages and interests . We offer a wide selection of kitchenware, so you can choose from many different options for your home. We love pets! Check out our pet products within the Home and Garden category. All our products are in stock ready to be dispatched immediately from our warehouse in Edenbridge, Kent. Our goal is to provide customers with a hassle-free online shopping experience. We aim to give everyone, whatever their age, the best service possible and welcome feedback from our customers on all aspects of their shopping experience. Trusted seller, fast delivery and easy returns.
Contact info
Unit 6, Edenbridge Trade Centre, Hever Road, TN8 5EA, Edenbridge, United Kingdom
- 01732 866922
- info@ukbuyzone.co.uk
- www.ukbuyzone.co.uk
4.0
Great
109 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Fantastic price and service.
13 September 2024
Reply from UKbuyzone
Dear Sarah,
Thank you for your kind review! We are delighted that you were pleased with both our prices and service.
Providing great value and excellent service is always our goal, and it is wonderful to hear that we succeeded in your case. We look forward to serving you again in the future!
Kind regards,
MN
UKBuyZone
Poor fixings
21 June 2024
Reply from UKbuyzone
Dear Jacqueline,
Thank you for taking the time out to give us this feedback and apologies for the disappointment. In case there is anything our support team can assist you with, or if there is an issue with the item, please do leave us a message and they will help in improving your experience.
Kind regards,
UKBuyZone Team
Always delivered with speed and care.
22 June 2024
Reply from UKbuyzone
Dear Sheena,
Going through reviews from valuable customers such as yourself mean everything to us. We are delighted to know that every time you place an order with us, it is perfect and handled with speed and care. You have our sincerest gratitude for the 5 star rating.
Kind regards,
UKBuyZone Team
Reply from UKbuyzone
Dear Jenny,
Thank you so much for taking the time out to give us this 5 star rating and positive feedback. We are absolutely thrilled to know you had an excellent experience and would want to definitely buy again.
Kind regards,
UKBuyZone Team
Great product and fast delivery
Great product and fast delivery. We’re not expecting this quality for the price!
25 March 2024
Reply from UKbuyzone
Dear Anthony,
We greatly appreciate you taking the time out to give us this high rating and positive feedback. We aim to provide our valuable customers with high quality items, at reasonable prices, with free and fast shipping.
Kind regards,
UKBuyZone Team
Solar fence lights
First time I have ordered from this company - very efficient as and will no doubt purchase from them again
25 March 2024
Reply from UKbuyzone
Dear Mr. Wright,
We truly appreciate the positive review, it means a lot to us. We are pleased to know you are satisfied with your purchase and hope to serve you again soon.
Kind regards,
UKBuyZone Team
Nothing was delivered!
25 February 2024
Reply from UKbuyzone
Dear John,
We sincerely apologize for the inconvenience caused by the non-delivery of your order. Upon reviewing your case, we have issued a full refund as a gesture of apology.
Moving forward, please do not hesitate to contact our customer support team for any such issues, and they will promptly assist you to ensure a satisfactory resolution.
Kind regards,
UKBuyZone Team
The second flat pack small boxes were…
The second flat pack small boxes were not the colour I ordered . I ordered the lighter grey with tan trim, I received dark grey as I’d ordered before.
27 February 2024
Reply from UKbuyzone
Dear Mrs. Doreen,
We appreciate you taking the time out to give us this feedback. We apologize for any inconvenience faced. Our customer support team has sent you an email to understand and resolve the issue you are facing with your order. They will attempt to resolve the matter to your satisfaction.
Kind regards,
UKBuyZone Team
Easy tochoose and buy from no hassle…
Easy to choose and buy from no hassle item said exactly what it was great
2 February 2024
Reply from UKbuyzone
Dear Fran,
Please accept our sincerest gratitude for the 5 star rating and positive comments. We strive to make a user friendly experience for all our customers. We are pleased to hear that it was to your liking.
Kind regards,
UKBuyZone Team
Great shop
Great shop. All well packed and my kids are happy with toys. Also good price and reasonable shipping time.
19 December 2023
Reply from UKbuyzone
Dear Kasia,
Thank you for giving us this 5 star rating, we appreciate it. We aim to provide a wide variety of products to our customers at reasonable prices with prompt delivery. Please do let us know if you have any further feedback.
Kind regards,
UKBuyZone Team
Easy from start to finish
Easy from start to finish. Clear website, ordering was easy and efficient delivery with good packaging. Thank you.
9 December 2023
Reply from UKbuyzone
Dear Kulbir,
We greatly appreciate the 5 star rating. We are glad to hear that you found the website user interface friendly and the order process easy. We aim for prompt delivery and put in great effort in packaging each order.
Kind regards,
UKBuyZone Team
Reply from UKbuyzone
Dear Richard,
We truly appreciate the 5 star rating. We are pleased to hear that you found our services and delivery to be great! Do let us know if you have any further feedback.
Kind regards,
UKBuyZone Team
Faulty item
Faulty item. Emailed and received request for photo and then heard nothing else.
28 November 2023
Reply from UKbuyzone
Dear Katie,
Thank you for sharing your feedback, and we sincerely apologize for any inconvenience you have experienced. Upon reviewing our message thread, it seems that we did not receive a response from you after requesting images. We understand that technical issues may occur, and we would like to resolve the matter promptly. Kindly send us another message, and we will address the issue immediately.
Once again, we apologize for any inconvenience this may have caused.
Kind regards,
UKBuyZone Team
Reply from UKbuyzone
Dear Amanda,
Thank you for the 5 star rating. We are pleased to know that you found our items great value!
Kind regards,
UKBuyZone Team
Arrived very quickly and worked…
Arrived very quickly and worked perfectly straight out of the box
23 September 2023
Reply from UKbuyzone
Dear Philip,
We appreciate the high rating. We place an emphasis on speedy deliveries and packaging. We are glad to hear that you are satisfied with both.
Kind regards,
UKBuyZone Team
Good transaction
4 September 2023
Reply from UKbuyzone
Dear Mrs. Jean,
We truly appreciate the high rating, it means a lot to us. We are pleased to know that you are satisfied with the transaction.
Kind regards,
UKBuyZone Team
BEWARE!
BEWARE! I bought a swing from this company and it didn’t look like the payment went through so I tried again. This inadvertently accidentally resulted in two orders, one of which I tried immediately to cancel. I did this by emailing them directly and using their cancel order button, both of which were carried out within a minute of the orders being placed. However, I received a message back saying it was too late. There was no further communication to this despite my attempts and I now have two swings in my possession.
I continued to write to ask if they would cover return postage and the communication as previous was strange and felt like it had been written by a bot.
I would never use this company again. No flexibility to resolve a genuine mistake that I immediately had tried to rectify.
27 June 2023
Unprompted review
Reply from UKbuyzone
Dear Kirsten Arnold,
We deeply regret the inconvenience you faced with your recent swing purchase from our company. We apologize for the confusion surrounding the accidental duplicate order and the challenges you encountered while attempting to cancel it.
Our commitment to swift order fulfillment sometimes results in orders being dispatched shortly after placement. Regrettably, this timing made it difficult to process your cancellation request effectively.
We understand your frustration with the communication you received and any perceived lack of flexibility. Your feedback is vital to us, and we're actively addressing the areas you highlighted to enhance our services.
While we regret that we couldn't accommodate the return postage, we genuinely appreciate your business and the opportunity to serve you. We're taking steps to improve our processes and customer interactions based on your experience.
Please accept our apologies for any disappointment caused. We hope you might reconsider using our services in the future and give us the chance to provide you with a more positive experience.
If you have any further questions or concerns, please don't hesitate to contact our customer service team. We're here to assist you.
Sincerely,
UKBuyZone
Customer Support Team
First time customer
First time customer. Great product for a fantastic price fast delivery time and well packaged 10/10 will purchase with confidence from you in the future
29 April 2023
Reply from UKbuyzone
Dear Graham,
Thank you so much for the 5 star rating and for putting your trust in us. We aim to provide high quality products, at reasonable prices and prompt delivery timings. We are so glad to hear that we managed to satisfy you as a customer in all these aspects.
Kind regards,
UKBuyZone Team
Reply from UKbuyzone
Dear David,
We greatly appreciate the high rating. Thank you for the positive comments. We aim for an easy to use website, order processing and quick deliveries.
Kind regards,
UKBuyZone Team
Items purchased did exactly as advertised very pleased with the purchase.e
Good experience with ordering, delivery and product quality.
17 March 2023
Reply from UKbuyzone
Dear Steve,
Thank you for the high rating. We appreciate you taking the time out to give us this review with positive comments. We aim to provide an easy to use interface and ordering process for high quality products at reasonable prices.
Kind regards,
UKBuyZone Team
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