Website not easy to use - info on account not clear enough Via secure messages - said they had sent e-mails that I didn’t receive about ISA maturing (not in junk folder) - they then signed me up f... See more
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See what reviewers are saying
UBL offer attractive interest rates and a broad range of savings accounts - both ISA and non ISA. The process of opening an account via the website was reasonably easy and straightforward for an old f... See more
Company replied
I visited the branch last week and was greeted by Aisha. I had a few queries for my overseas account which needed updating and due to the complexities of it and the fact that it was a joint-account, A... See more
Company replied
As a senior lady I was having a problem transferring cash to my isa account via online banking. The young lady I spoke to not only clearly explained the process but stayed on the line while I comple... See more
Company replied
Company details
Written by the company
UBL UK are a retail Bank operating in the UK with a Head office and Branch in London Mayfair. We are members of the Financial Services Compensation Scheme and provide a range of conventional products and services. UBL UK and United Bank UK are the trading names of United National Bank Limited. United National Bank Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. The company is registered in England & Wales and its Registered Office is at 2 Brook Street, London, W1S 1BQ. The company registration number is 4146820.
Contact info
2 Brook Street, W1S 1BQ, London, United Kingdom
- 0121 753 6000
- enquiries@ubluk.com
- www.ubluk.com
3.5
Average
915 reviews
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Have tried 3 times to transfer my ISA…
Have tried 3 times to transfer my ISA to another bank. Numerous phone calls to be told different things every time. The most recent call today with my CISA Numbers for requested transfers was just as frustrating. Apparently they do not exist. 35 days for a reply from the complaints department leaves me no option but to go to the ombudsman to try and get my own money. Transfers rejected because apparently I do not have an ISA account. Frustrated does not even begin to describe how I feel after my last call.
16 January 2025
Unprompted review
Reply from UBL UK
Dear Mrs. Hamilton,
We understand your frustration with the difficulties you've experienced transferring your ISA. As our ISA Team has explained, we have yet to receive the transfer request initiated by your ISA provider. To assist in resolving this matter, we kindly recommend confirming with your provider that all details are accurate and correctly submitted.
While our Complaints Policy is designed to thoroughly investigate and provide a final response within 35 working days, we would like to assure you that our Complaints Department responded to your email yesterday.
We value your patience and understanding as we work to resolve this matter promptly.
Regards,
Customer Engagement Team
UBL UK
there customer service is amazing
Hi let me start by saying
there customer service is
amazing real good people
14 January 2025
Unprompted review
Reply from UBL UK
Dear Ali,
Thank you for leaving us a 5 star review! We are happy to hear that you are pleased with our service.
Kind regards,
Customer Engagement Team
UBL UK
problems setting up an Isa
I set up my Isa with no problem at all, I tried to set one up for my husband and it just would not go through. we had to do this three times and in the end gave up and he went elsewhere for his isa this year.
1 September 2024
Reply from UBL UK
Dear Amanda,
We are sorry to hear that your Husband was unable to open an ISA account with us through the digital banking platform. We understand your frustration with the difficulties you experienced while trying to set up an ISA for your husband.
We value your feedback and will use it to improve our processes and ensure a smoother experience for future customers. We hope you will consider us again in the future.
Kind Regards,
Customer Engagement Team
UBL UK
Creating new recipients is next to impossible
I use ubluknetremit dot com to send money from UK, but it is extremely difficult to create new recipients. Every other bank requires just a name and IBAN. But this website requires the entire personal biodata of the recipient. DOB, CNIC, address, etc. Still in the 20th century.
Tried to send them a message from the mailbox in the website, but it keeps blanking out the message. Looks like no one has QAed this website.
Update: I used Western Union. Straight froward. Just needed the name and IBAN. Just two things. No need to bother the recipient asking their personal details.
8 January 2025
Unprompted review
Reply from UBL UK
Dear Zeeshan,
Thank you for your feedback. We understand that providing detailed beneficiary information can feel inconvenient compared to some other platforms. However, these requirements are in place to ensure compliance with our internal policies and regulatory obligations in addition to protecting both our customers and their beneficiary from potential fraud.
If you require assistance with using our UBL UK NetRemit service, please contact complaints@ubluk.com and we can arrange for someone to give you a call back at a time that is suitable for you.
Regards,
Customer Engagement Team
UBL UK
Excellent service
I was served in the branch by Aisha Shaikh,who helped me set up my online banking and set up my banking app. She was very useful and helped me resolve, the issues I was having. The manager Shouket was extremely helpful too. Jazakullah Khairan! I really appreciate your help and was very happy with the service!
6 January 2025
Unprompted review
Reply from UBL UK
Dear Aysha,
Thank you for leaving us a 5 star review! We are happy to hear that you are pleased with the service you have received from us when visiting our London Branch.
Kind regards,
Customer Engagement Team
UBL UK
Quick and easy to use website and…
Quick and easy to use website and process to open an account.
6 December 2024
Reply from UBL UK
Dear Customer,
Thank you for leaving us a 5 star review! We are happy to hear that you are pleased with the service you have received from us.
Kind regards,
Customer Engagement Team
UBL UK
Their service is so poor i have been…
Their service is so poor i have been calling for 7 8 times daily just to activate my online banking poor service
11 December 2024
Unprompted review
Reply from UBL UK
Dear Lily,
We are sorry to hear that you have experienced difficulty when contacting us. We understand your frustration and would be happy to arrange a call back to help you activate your online banking. Please contact complaints@ubluk.com with a time which is suitable for you.
Regards,
Customer Engagement Team
UBL UK
The best bank I delt with...Really…
The best bank I delt with...Really friendly people..
13 December 2024
Unprompted review
Reply from UBL UK
Dear Martin,
Thank you for leaving us a 5 star review! We are happy to hear that you are pleased with the service you have received from us.
Kind regards,
Customer Engagement Team
UBL UK
UBL 3 year ISA
UBL 3 year ISA
No problems with transfer in. Account set up with monthly payments to my bank working with no problems
12 December 2024
Reply from UBL UK
Dear David
Thank you for leaving us a 5 star review! We are happy to hear that you are pleased with the service you have received from us.
Kind regards,
Customer Engagement Team
UBL UK
Very easy to set up the account.
25 November 2024
Reply from UBL UK
Dear Tony and Carol,
Thank you for leaving us a 5 star review! We are happy to hear that you are pleased with the service you have received from us.
Kind regards,
Customer Engagement Team
UBL UK
They don’t need your business
I’ve tried to open an isa using there app but on every occasion it will not work saying “oops something gone wrong” but so you go through putting all your details in again only to get “oops something gone wrong “ which is very annoying as you spend so much time inputting the information and photo I’d in several times it easier to take a lower rate than deal with them
11 December 2024
Unprompted review
Reply from UBL UK
Dear Raymond,
We are sorry to hear that you were experiencing issues when applying for a Fixed Rate Cash ISA through our Digital Banking Platform. If you are still interested in applying for an account with us, please contact Complaints@ubluk.com and we can arrange for a member of our Customer Service Team to assist you with the application process.
We would like to assure you that your feedback is important to us and we have raised your feedback to the relevant department as UBL UK are continuously looking for ways to develop.
Regards,
Customer Engagement Team
UBL UK
Simple to open
Simple to open, easy to quickly review your accounts, simple navigation of the web site, but best of all you will not be bombarded with pointless advertising
9 December 2024
Reply from UBL UK
Dear Darren,
Thank you for leaving us a 5 star review! We are happy to hear that you are pleased with the service you have received from us.
Kind regards,
Customer Engagement Team
UBL UK
Reply from UBL UK
Dear Mr. Yip,
Thank you for taking the time to share your feedback.
At UBL UK, we are committed to providing clear and accurate information to all our customers. We would like to assure you that details about how our interest is calculated can be found across multiple resources, including our website, Product Summary, Interest Rate Sheet, and Product Terms & Conditions. We encourage all our customers to review these materials to ensure they have a complete understanding of our products ahead of applying for an account.
If you would like further clarification or assistance, our team would be happy to help. Please don’t hesitate to get in touch with us directly.
Regards,
Customer Engagement Team
UBL UK
Good Customer Service
Good Customer Service
Help given on the phone was very helpful. Lost a mark only because I would value better transparency on the website.
30 November 2024
Reply from UBL UK
Dear Nicola,
Thank you for leaving us a 4 star review! We are happy to hear that you are pleased with the service you have received from us.
We value all feedback from our customers. We would like to take this opportunity to find out more about how we can improve our communication on our website. Please feel free to share your thoughts with us at Complaints@ubluk.com, and we will be happy to look into this further.
Kind regards,
Customer Engagement Team
UBL UK
Answered telephone calls promptly.
Answered telephone calls promptly.
Notified confirming deposit within hour.
12 September 2024
Reply from UBL UK
Dear Robert,
Thank you for leaving us a 5 star review! We are happy to hear that you are pleased with the service you have received from us.
Kind regards,
Customer Engagement Team
UBL UK
Reply from UBL UK
Dear Craig,
Thank you for leaving us a 5 star review! We are happy to hear that you are pleased with the service you have received from us.
Kind regards,
Customer Engagement Team
UBL UK
Reply from UBL UK
Dear Dave,
Thank you for leaving us a 5 star review! We are happy to hear that you are pleased with the service you have received from us.
Kind regards,
Customer Engagement Team
UBL UK
Good rate and so easy to set up on…
Good rate and so easy to set up on line. Apo is easy to use and understand
8 December 2024
Reply from UBL UK
Dear Alan,
Thank you for leaving us a 5 star review! We are happy to hear that you are pleased with the service you have received from us.
Kind regards,
Customer Engagement Team
UBL UK
Simple process via Raisin
Simple process via Raisin. Competitive rate. Good communication.
2 December 2024
Reply from UBL UK
Dear Simon,
Thank you for leaving us a 5 star review! We are happy to hear that you are pleased with the service you have received from us.
Kind regards,
Customer Engagement Team
UBL UK
Opening fixed rate Isas
I had saved with UBL before so for me it was an easy option always very professional and very good on security which gives you peace of mind
1 November 2024
Reply from UBL UK
Dear Michael,
Thank you for leaving us a 5 star review! We are happy to hear that you are pleased with the service you have received from us.
Kind regards,
Customer Engagement Team
UBL UK
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