Complete decrease in quality of service. Drivers stressed because of having 50% taken from their work. Waiting time longer. Services advertised- not available when accessed. Rip off in rush hou... See more
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Uber is evolving the way the world moves. By seamlessly connecting riders to drivers through our apps, we make cities more accessible, opening up more possibilities for riders and more business for drivers. From our founding in 2009 to our launches in over 70 cities today, Uber's rapidly expanding global presence continues to bring people and their cities closer.
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United States
- www.uber.com
Hasn’t replied to negative reviews
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Prompt and friendly service
Prompt and friendly service. Quickly responding when I wondered if I left an item in the car (or more likely a plane),
Absolute waste of time
You did not resolve anything and kept replying to me with the same sentence
Driver cancelled last minute and price increased
I used Uber last week to get to the airport in the morning. The driver accepted the ride but stayed in the same spot for several minutes and then cancelled.
I had to book another ride and the price was noticeably higher by that time. It was stressful since I was on a tight schedule.
Don’t waste your time with uber
If I could give a minus rating I would!
Booked a driver, it was 8 minutes away, then cancelled after 5..I had to book 4 different times and they n the end went with Bolt as they at least were reliable enough. What a uniquely rubbish site uber is! It’s like asking a drunk teenager to come get you, absolutely shocking. Will be deleting this app! Disappointed and disgusted
Why bother reserving
I booked my trip beforehand on purpose. Found out morning of that my driver had canceled. When I was supposed to be picking me up. I had a important meeting and was late due to Ubers incompetence. If you're screwing over the drivers, I guess customers are next in line?!
Don't trust the flashy promo codes promising 90-100 percent discount
Applied prome code of 99 percent discount, on arrival the driver showed that I had to pay 129 rupees, long story short I ended up paying more for anride that was supposed to be free
Charged me a waiting time for no…
Charged me a waiting time for no reason. Wasn't even 5 mins. I was in the usual pick up point
So quick,
It took a couple of minutes from booking for the car to arrive, and only a 10 minutes or so to get to my destination.
I would like to share my positive…
I would like to share my positive experience with Uber. The application is very user-friendly and easy to navigate, which makes booking a ride quick and convenient.
The pricing in South Africa is also very reasonable and transparent, which I truly appreciate. It allows me to plan my trips without any surprises.
Overall, I am very satisfied with the service. The convenience, reliability, and quality make Uber my preferred choice for transportation.
Thank you for providing such a great service!
On time a friendly driver!!.Winner!👍
Nice and patience driver
We went to Portugal on holidays and the…
We went to Portugal on holidays and the Uber app was a godsend. Anywhere we wanted to go to we just clicked on the app a summoned a ride. 3 minutes was the longest we waited and every ride was under €6. Brilliant!
Arrived on time and driver very nice
Ubers in Portugal
My first time using Ubers in Portugal, absolutely fantastic,
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