For some reason AOMEI Backupper ceased to work! I contacted the support services and a prompt reply was received from Owen Tan. He asked for more details about the issue but suggested an immediat... See more
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AOMEI Backupper is the best backup software for Windows 11/10/8.1/8/7/Vista/XP. It enables you to perform complete PC backup, operating system or disk cloning, local and cloud backup, etc, to protect your computer data safe.
Contact info
Unit 83, 3/F, Yau Lee Centre, No.45 Hoi Yuen Road, Kwun Tong, Kowloon, 999077, Hong Kong, Hong Kong
- support@aomeitech.com
- www.ubackup.com
Replied to 8% of negative reviews
Typically replies within 24 hours
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AOEMI Is Considering my Suggestion
The suggestion I made is being passed to the technical folks for consideration. I'm pleased they are willing to consider my suggestion. My thanks to Lanry lucky for his response to my request.
Lanry Lucky quickly regained my acces to Aomei Backuppper Pro app
Lanry Lucky resolved my issue with the AOMEI Backupper Pro application, that I was not able to use after I reinstalled windows after a hardware disk crash, by resetting my license code in a very swift and good manner so I was able to restore important data files
Just loaded the AEOMI backup software…
Just loaded the AEOMI backup software on my PC. I was able to schedule backups of my file system, my system folders and create a seperate job to Archive those files that I'd like to keep long term but dont use daily. I created the Full Backups and waited for the scheduled jobs to run. Each one did with out a hitch. Great Product
The Aomei, we recommend.
It is satisfying to have the security the Aomei gives on this computer. It is the "gold standard" of imaging backups and has saved Jean and me from trouble many times. For fun have tried others, but always come back to the Aomei. It is for us intuitive, fast and totally reliable.
Well done all the way around!
Well, your support person, Lanry Lucky, got back to me quickly and offered sound advice and a series of implementation steps that was excellent. I followed up again and so did Landry offering me another round of clarification regarding the product and where it stands in in comparison of other offerings. All in all, shockingly good support in today's world where you may or may not get response and it may or may not be a competent and professional one. Well done!
Excellent and fast support from Lanry Lucky
I had a license activation issue after resetting my laptop, but Lanry Lucky from the technical support team resolved it very quickly. The communication was professional and the solution worked perfectly. I'm very satisfied with the service and highly recommend AOMEI.
Support technique excellent
Un grand merci à Megan Z pour la rapidité et la précision de sa réponse
à ma question
You should inform your customers well…
You should inform your customers well that offered prices are offen without any VAT. So in my case I was offered two PAssist with lifetime upgrades for $ 49.95. Finally I have almost paid € 60,-- with VAT included...
Licence support
Needed some support with transferring licence codes. Larry Lucky was super helpful. Promptly provided me with a solution. Thank you.
With the help of co-pilot I was able to…
With the help of co-pilot I was able to navigate through the backup to find and restore my Music to a different computer. THANKS!
I had a serious problem with AOMEI backupper installing
I had a serious problem with uninstalling AOMEI Backupper and then reinstalling a newer version.
My email to ubackup for help was quickly and very helpfully answered by Megan Z, by indicating a helpful web side. By using that information, I could solve the problem by deeply going into the Windows 11 registry.
Thank you very much. A.L.
Last night
Last night, around 12 o´clock I noticed a problem with upgrading AOMEI Backupper Professional and sent an email to AOMEI-customer-support. Already this morning I received a helpful reply from Lanry Lucky solving the issue immediately. Thank you very much!
Resolved my issues quickly.
The immediate response
The immediate response, the solution to the problem I faced.
License Issue after OS rebuild
I had a license issue where the product did not decommission from the previous OS install. The license problem was corrected very quickly after sending an email to support. Very happy with quick resolution of the issue.
Assisted in less than 24 hours
Assisted in less than 24 hours
Outcome was positive
Helped me move software two new system
Here you're dealing with professionals…
Here you're dealing with professionals who help quickly and easily! Just like it should be everywhere! I'm thrilled!
Thank you Owen Tan for your very fast…
Thank you Owen Tan for your very fast response. I am now able to retrieve my backup.
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