We had been left dangling after Enterprise let us down for a pre-booked hire, the night before the hire. We tried Europcar but they couldn't provide a vehicle. We then contacted U-Drive and all our wo... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We hired a van from Poole, the online booking tool was easy to use, follow up questions on the phone were easily resolved, staff were very friendly, explained everything clearly and the pick up and re... See more
Company replied
A great company to deal with. We hired a Ford Tourneo - 9 seater MPV for a trip to Scotland for a family gathering. The collection and return process was straightforward with very friendly , helpful... See more
Company replied
Amazing customer service from Ashu (I think that was her name) very polite, straight to the point and an asset to your team. She showed us a few different vans to make sure we were getting the right... See more
Company replied
Company details
About U-Drive | Car, Van, Minibus & Truck Hire
Written by the company
U-Drive is a family-run vehicle hire company based in the South West, with a network of locations across Hampshire, Wiltshire, Dorset, Devon, Somerset, Glamorgan, and the North West. We’ve been providing high-quality vehicles and excellent customer service since 1982. Our fleet is maintained to the highest standard, and our knowledgeable team is here to help with all your vehicle hire needs.
In addition to our car and van hire services, we offer flexible short-term and long-term hire options for businesses and public sector organisations available through U-Drive Pro at u-drivepro.co.uk. Explore our wide range of commercial vehicles, including EVs and specialist options. We can also fit any accessories, vehicle livery, and Chapter 8 requirements. Experience the difference of working with a company dedicated to providing the best vehicle hire experience.
In addition to our car and van hire services, we offer flexible short-term and long-term hire options for businesses and public sector organisations available through U-Drive Pro at u-drivepro.co.uk. Explore our wide range of commercial vehicles, including EVs and specialist options. We can also fit any accessories, vehicle livery, and Chapter 8 requirements. Experience the difference of working with a company dedicated to providing the best vehicle hire experience.
Contact info
Fancy Road, BH12 4QH, Poole, United Kingdom
- 0800 980 9966
- marketing@u-drive.co.uk
- www.u-drive.co.uk
4.6
Excellent
6K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 55% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Van hire experience fantastic
I needed a van for hire to travel to France for a family holiday so I shopped around many many van hire companies to find the van I needed at a good price. Most companies didn’t even have the type of van I required or the price was too high. I then came across this company u-drive in Cardiff they had the van I wanted and the price was the best I could find so I booked the van happily. 10 days before we had to pick up the van we released we needed a crit air certificate and you need 2 weeks to allow so I was panicking I called u Drive and was asked to pop in so they could help sort this out for me I dealt with Dave and Andy who were more than happy to help and they managed to get it all sorted for me top guys. On the day of collecting the van i dealt with another very helpful gentleman I think his name was Jason he sorted the van all ready for us his customer service was excellent just like Dave and Andy. Thanks u drive Cardiff absolutely fantastic customer service great prices all round great company. Would recommend this hire company to anyone ⭐️⭐️⭐️⭐️⭐️
15 August 2025
Unprompted review
Reply from U-Drive | Car, Van, Minibus & Truck Hire
Hi Steven,
Thank you so much for your 5-star review and kind comments. We’re delighted to hear that you’d recommend us for our great service and value.
We hope you had a wonderful holiday in France, and we’ll be sure to pass your kind words along to our Cardiff team. We look forward to welcoming you again soon!
Kind Regards,
U-Drive Customer Service
A great company to deal with
A great company to deal with. We hired a Ford Tourneo - 9 seater MPV for a trip to Scotland for a family gathering. The collection and return process was straightforward with very friendly , helpful and professional staff. The vehicle itself was in immaculate condition and a joy to drive and be a passenger in for the long journeys. We had 7-8 passengers during the trip as a whole and it was extremely comfortable. Highly recommend this company.
21 August 2025
Unprompted review
Reply from U-Drive | Car, Van, Minibus & Truck Hire
Hi Jen, thank you so much for your 5-star review and great comments. We’re delighted that you were happy with the vehicle and found our team to be friendly and helpful, as providing excellent service is really important to us.
We’ll be sure to share your kind words with our Exeter branch team and hope to see you again soon.
Kind Regards,
U-Drive Customer Service
Amazing customer service from Ashu (I…
Amazing customer service from Ashu (I think that was her name) very polite, straight to the point and an asset to your team. She showed us a few different vans to make sure we were getting the right size for what we needed, doing so without making us feel any pressure.
Lovely lady, top marks.
15 August 2025
Unprompted review
Reply from U-Drive | Car, Van, Minibus & Truck Hire
Thanks so much for your review, Kieran! We're thrilled Achia made the van hire experience so smooth and helped you pick the right one without any pressure. We'll be sure to pass your lovely comments on to her, she’ll be thrilled to hear it!
Kind regards,
U-Drive Customer Service
Really helpful and great customer service!
Kayleigh was super helpful when we hired an extra long wheel base to move house. Her manner with customers was excellent and she was really thorough when inspecting the vehicle with us and giving us a demo!
24 July 2025
Unprompted review
Reply from U-Drive | Car, Van, Minibus & Truck Hire
Hi Katie, thank you so much for leaving us a fantastic 5-star review. We’re delighted to hear Kayleigh made your hire experience such a positive one. Providing excellent service is really important to us, so it’s great to know this came through. We’ll be sure to share your kind words with Kayleigh and the Southampton branch team. We hope the move went smoothly and wish you all the best settling into your new home.
Kind Regards,
U-Drive Customer Service
These guys used to be great
These guys used to be great, but reduced opening hours and a tendency to charge for fuel illegitimately means I'll not be using them again. Very sad.
9 August 2025
Unprompted review
Fraudulent & Predatory
Fraudulent & Predatory – Avoid
They run a clear scam: rent you a car, then invent damages and falsify drop-off records to charge you extra. My case matches countless other reviews with the exact same story. This is not bad service — it’s a business built on deception.
12 August 2025
Unprompted review
Reply from U-Drive | Car, Van, Minibus & Truck Hire
Hi Susan,
We’re really sorry to hear about your experience — it must have been very frustrating. However, we believe there may have been a mix-up. U-Drive Ltd is a UK-based vehicle rental company, and we have no connection to the business operating in the UAE under a similar name (udrive.ae).
From the details in your review, it sounds like your hire may have been with that company rather than with us. We’d encourage you to reach out to them directly so they can assist with your concerns. If possible, we kindly ask that you remove or update your review here so it reflects the correct company.
If you’re ever in the UK and need a rental vehicle, we’d be more than happy to welcome you and provide the reliable service our customers know us for.
Kind regards,
U-Drive Customer Service Team
Lauren was very helpful and gave…
Lauren was very helpful and gave service with a smile, there were alot of customers to process on the morning that I hired a truck for. Lauren kept her cool and was very informative and helpful. Great service by all the team
19 July 2025
Unprompted review
Reply from U-Drive | Car, Van, Minibus & Truck Hire
Hi David,
thank you for your fantastic 5-star feedback. It’s always great to hear that our team provides helpful and friendly service. We’ll be sure to pass your kind words on to Lauren. Your comments about the informative and supportive approach are much appreciated. We look forward to assisting you again in the future.
Kind Regards,
U-Drive Customer Service
I hired a tipper
I hired a tipper, and explained I was moving scrap metal, the guy at the counter said no problem just because careful. I was very careful,but unfortunately scratched a decal on the back. They have charged me and kept my deposit. When I complained. The customer service was awful.
30 July 2025
Unprompted review
Reply from U-Drive | Car, Van, Minibus & Truck Hire
Hello Mr Marlow,
Thank you for your review. After inspection, the vehicle was returned with a dent to the rear Highways Maintenance board and damage to the sign writing. This is not fair wear and tear, the cost of repair was reviewed, and part of your deposit amount has been refunded. We are sorry you felt our service fell short and will review how your concerns were handled.
Kind regards,
U-Drive Customer Service
Perfect experience hiring a van
Hired a van for the day. Friendly staff made the whole experience straightforward and easy. Trust worthy and not looking to rip you off as no hidden fees or attempts to take your deposit - would 100% use again, as also the best prices for a van hire I could find in Bristol
7 August 2025
Unprompted review
Reply from U-Drive | Car, Van, Minibus & Truck Hire
Hi James,
thank you for your 5-star review. We’re glad your hire experience was straightforward and easy. Your feedback is much appreciated. We’ll make sure the Bristol team hears your kind words. We look forward to assisting you again in the future.
Kind Regards,
U-Drive Customer Service
Exceptional service and assistance from Andrea and the team
Exceptional service and assistance. Another firm let me down and with just two hours to find another car and to get to Stonehenge for a tour they delivered a service efficiently and without fuss. Andrea was polite and helpful, helping me decide to choose the collision upgrade as traffic is quite high in the holidays. The paperwork they needed was reasonable and did not make me feel like a criminal filing out my probation paperwork.
Thanks so much for rescuing our holiday. I'm not crass enough to mention which company let us down but I feel the enterprise I used in finding u drive was worthwhile! The phone service pre booking was excellent too.
Cris r
6 August 2025
Unprompted review
Reply from U-Drive | Car, Van, Minibus & Truck Hire
Hi Cris,
thank you for your 5-star review. We’re pleased to hear Andrea and the team were able to provide efficient and helpful service for your hire. We hope you had a great holiday, and we’ll be sure to pass your kind words on to Andrea and the Salisbury team. We look forward to assisting you again in the future.
Kind Regards,
U-Drive Customer Service
The team are so friendly and helpful
The team are so friendly and helpful. We've been using this company for years. Highly recommend.
4 August 2025
Unprompted review
Reply from U-Drive | Car, Van, Minibus & Truck Hire
Hi Jane,
thank you for your 5-star review. We’re glad to hear our team has consistently provided friendly and helpful service over the years. Your continued support means a lot to us. We’ll be sure to pass your kind words on to the Bristol team. We look forward to assisting you again in the future.
Kind Regards,
U-Drive Customer Service
Excellent experience with Ty
Excellent experience with Ty. It was a very last minute booking and this didn’t cause any problems. Ty was amazing, really friendly and helpful given our last minute needs. Would definitely recommend. Thank you for helping us out.
1 August 2025
Unprompted review
Reply from U-Drive | Car, Van, Minibus & Truck Hire
Hi Kimberley,
thank you for your 5-star review. We’re pleased to hear Ty was able to help with your last-minute booking and provided friendly, helpful service. It’s great to know everything went smoothly and met your needs. We’ll be sure to pass your kind words on to Ty and the Poole team. We look forward to assisting you again in the future.
Kind Regards,
U-Drive Customer Service
AMAZING customer service!
Ty went above and beyond regarding some important documentation for me. His customer service is second to none! ALWAYS a pleasure! Thank you!!
Also want to thank, Steve, Alex and Callum for ALWAYS being welcoming and attentive!
@fancy road. Poole from Eric Kidd
2 August 2025
Unprompted review
Reply from U-Drive | Car, Van, Minibus & Truck Hire
Thank you so much for your kind words and 5-star rating! We’re delighted to hear that Ty went above and beyond for you. We’ll be sure to pass on your praise to him. And a big thank you also for recognising Steve, Alex, and Callum. The whole team will be pleased to hear your feedback. We hope to see you again soon.
Kind regards,
U-Drive Customer Service
Second to none
I’ve used u-drive 4-5 times in Poole and Southampton and they’re always super helpful and honest too. I’ve had nothing but service that’s second to none and can 100% recommend to anyone.
1 August 2025
Unprompted review
Reply from U-Drive | Car, Van, Minibus & Truck Hire
Thanks, Diego! It’s brilliant to hear you've had consistently great experiences with our teams in Poole and Southampton. We really appreciate your recommendation and kind words. We’ll make sure to pass them on to the teams. Looking forward to seeing you again next time!
Kind regards,
U-Drive Customer Service
Van hire
Very good service.
Quick to check van and Very good condition. Will be using again.
20 July 2025
Unprompted review
Reply from U-Drive | Car, Van, Minibus & Truck Hire
Thanks for the great review, Tom! We're pleased to hear everything went smoothly and that you were happy with the van’s condition. We look forward to welcoming you back to our Poole branch again soon.
Kind regards,
U-Drive Customer Service
Charlie was outstanding
Charlie was outstanding, thank you so much for your professionalism and support during a difficult journey.
28 June 2025
Unprompted review
Reply from U-Drive | Car, Van, Minibus & Truck Hire
Hi Anna,
Thanks for your kind words and 5-star rating! We're really glad Charlie could support you. We’ll be sure to pass on your feedback to him. We appreciate you choosing U-Drive.
Kind regards,
U-Drive Customer Service
Smooth experience from start to finish
Well priced. Quick pick up process. Easy hassle free return. Vehicle was clean and well prepared. Couldn’t have gone any better really. Recommended!
8 July 2025
Unprompted review
Reply from U-Drive | Car, Van, Minibus & Truck Hire
Thanks for the great review and 5-star rating, Lee! We're so pleased to hear everything went smoothly with your hire from our Bristol branch. We really appreciate the recommendation and hope to see you again soon!
Kind regards,
U-Drive Customer Service
Great experience renting from U-drive
Great experience renting from U-drive. Very flexible and accommodating, great new vehicle, excellent customers service!
8 July 2025
Unprompted review
Reply from U-Drive | Car, Van, Minibus & Truck Hire
Hi Jess,
Thanks so much for the 5-star review! We're really pleased to hear you had a great experience and found our team helpful and flexible. We hope to welcome you back to U-Drive again soon!
Kind regards,
U-Drive Customer Service
Efficient and professional
Everything about the van hire was efficient and professional. It took 15 minutes from getting online to having a confirmed booking. Charlie Jory in the office was superb, getting everything done in short order. Very recommended..
26 June 2025
Unprompted review
Reply from U-Drive | Car, Van, Minibus & Truck Hire
Thank you for the 5-star review, Mike! We're so pleased to hear your booking experience was smooth and efficient. It's great to know Charlie provided such excellent service. We'll be sure to pass on your kind words. We appreciate the recommendation and look forward to helping you again in the future.
Kind regards,
U-Drive Customer Service
Easy booking & collection process
Easy booking & collection process. Asha was super friendly and efficient on reception. Would definitely use U-Drive again
28 June 2025
Unprompted review
Reply from U-Drive | Car, Van, Minibus & Truck Hire
Hi Toby,
Thank you for the great review and 5-star rating! We’re glad to hear Achia made your booking and collection easy and friendly. We’ll definitely make sure she knows your kind words. Looking forward to helping you again!
Kind regards,
U-Drive Customer Service
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