Twojeys Reviews 

2,280
TrustScore 3 out of 5

3.2

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Review summary

Created with AI, based on recent reviews

Evaluating 45 reviews, most reviewers were somewhat happy with their experience overall. Some customers have received quality and affordable jewelry, with orders arriving quickly. People appreciate the brand's designs and the smooth ordering and shipping process in some cases. There are also instances where customer service has been helpful, resolving issues like missing items or providing gift cards for broken products. However, many people are dissatisfied with the product quality, citing items that break easily or appear different from website photos. There is significant frustration with order fulfillment, with numerous reports of delayed or unshipped orders, and a complete lack of communication from customer support. Customers also express concern about high prices and unexpected tariff fees. The customer service is frequently described as unresponsive, unhelpful, and providing generic, automated replies, leading to a poor overall experience for many.

What people talk about most

Product

Consumers find product quality to be ambiguous, with some reviewers praising the designs and solid quality,... See more

Order

People report negative experiences with order, with many expressing significant dissatisfaction regarding... See more

Quality

Reviewers highlight ambiguous aspects of quality, with some customers praising the top designs and solid... See more

Customer service

Customers had ambiguous experiences with customer service, with many expressing significant dissatisfaction.... See more

Price

Users describe negative interactions with price, primarily due to unexpectedly high customs and shipping fees... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Dear TwoJeys, First of all, love the brand, most of my Jewlery is from you guys, however, this piece has especially upset me since I bought it. The first time I got the stars bracelet, it broke,... See more

Rated 3 out of 5 stars

I’ve generally had good experience with Twojeys. Over the last 2 years I’ve ordered from America and despite all the other negative reviews, I’ve gotten quality and affordable jewelry, and surpri... See more

Rated 2 out of 5 stars

I liked my necklace but the bracelet that I ordered with it felt like super cheap quality... absolutely no reason to be charging over 100$ for this. I feel like I got ripped off

Rated 2 out of 5 stars

They unexpectedly charge tariffs when shipping to the US, and there's no mention on their website, but only hidden in the small print. Also, they charge shipping for returns - I'm not sure why these... See more


Company details

  1. Jewelry Store

Written by the company

TWOJEYS is a unisex jewelry brand created in 2019 by Joan Margarit and Biel Juste. Inspired by the Californian style during a trip along Route 66 from Las Vegas to Palm Springs, they decided to embark on a new adventure and create the Twojeys universe. A brand of unique and timeless jewelry for him and her, designed and handmade in Spain with sustainable, local logistics and biode- gradable packaging.


Contact info

3.2

Average

TrustScore 3 out of 5

2K reviews

5-star
4-star
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2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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3.2

All reviews

(2,280)

106 reviews in the last 12 months

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Rated 2 out of 5 stars

Poor quality

Poor quality. Silver coating wears off after a few months, especially when worn often. Would buy a real silver ring instead that you don't have to take off when showering etc.

1 February 2024
Unprompted review
Twojeys logo

Reply from Twojeys

Hello Bas!! We sincerely apologize for the inconvenience you've faced.

We have not received any email from you. To address your concerns promptly, kindly send an email to hello@twojeys.com. Our Customer Service Team will help you asap in finding a solution <3

Alternatively, if you prefer a face-to-face resolution, we welcome you to visit our stores in Madrid, Barcelona, or the UK, where our team will be delighted to assist you in person. Best regards! ⭐️⭐️

Rated 1 out of 5 stars

the quality doesn't worth the price…

the quality doesn't worth the price (compared with all other brand i have.) And I complaint to them via email which has no effect, so I comment on their instagram, they just keep deleting my comments and others as well.

9 January 2024
Unprompted review
Twojeys logo

Reply from Twojeys

Hey Lin! We appreciate your feedback. We take your concerns seriously and apologize for any inconvenience caused.

We're sorry to hear that your previous email complaint had no effect, and we understand your frustration with the situation on Instagram. Upon checking, we couldn't find any email from you under this name.

We assure you that your feedback is important, and we're actively working to address these issues. For a more immediate resolution, please reach out to our Customer Service team at hello@twojeys.com, and we'll be happy to assist you! Thank you for your understanding and patience ⭐️⭐️

Rated 5 out of 5 stars

cupid necklace

got the twojeys cupid silver necklace a year ago, its actually rlly good. i never take it off.. i sweat, i swim, i shower and it goes with everything i wear. it does have a little con though, its brass and it itches a little but overall i rlly couldnt be bothered by it ill still wear it everyday. hoping they release a 925 version of the cupid !!!

7 January 2024
Unprompted review
Twojeys logo

Reply from Twojeys

Thank you so much for your feedback! Always ⭐️⭐️

Rated 1 out of 5 stars

the ring size cart is wrong and they…

the ring size cart is wrong and they charge for a refund when it´s not the customer´s fault. i paid for the refund and still didn´t bought the right size.

29 December 2023
Twojeys logo

Reply from Twojeys

Hey Daniela! Could you please contact us to hello@twojeys.com to solve this asap?
Thank you! ⭐️⭐️

Rated 5 out of 5 stars

overall

good product, friendly employee

1 January 2024
Unprompted review
Twojeys logo

Reply from Twojeys

Hey Marmie!! Thank you for your feedback! much appreciated ⭐️⭐️

Rated 5 out of 5 stars

overall

good quality products, friendly employees, fast response

29 December 2023
Twojeys logo

Reply from Twojeys

Hey Jayrika!! Thank you for your feedback! much appreciated ⭐️⭐️

Rated 1 out of 5 stars

No Delivery

I haven't received my product for about 2 months. When I ask, they make an excuse, but there is no improvement. Instead of dealing with orders, they release new products, it's like a joke. If you are going to buy it, you have to wait forever ( I don‘t know when they want to ship my products). Even somethings I ordered from China arrived but they haven't even sent my package yet.

27 December 2023
Unprompted review
Twojeys logo

Reply from Twojeys

Hello Halil!

Thank you for bringing this to our attention, and we sincerely apologize for the delay you've experienced in receiving your product.

We understand your frustration with the extended wait time and the lack of improvement despite your inquiries. We are very sorry for any inconvenience this may have caused. We are committed to resolving this issue promptly.

To expedite the resolution, please reach out to our Customer Service team at hello@twojeys.com. We'll investigate the status of your order and provide you with a solution!!

Thank you for your feedback, and we look forward to addressing this matter asap ⭐️⭐️

Rated 5 out of 5 stars

Beautiful hoodie, nice customer service

Bought my hoodie on black friday, got an email saying it might be delayed due to a high amount of sales, hoodie actually came on time despite being warned about a potential delay. Love the fit and quality of it, and that customer service reached out to warn about a delay even though it didn't happen. Would buy again

24 November 2023
Unprompted review
Twojeys logo

Reply from Twojeys

Hey Giles!! Thank you so much for sharing your experience with us!! You guys are THE BEST!! ALWAYS ⭐️⭐️

Rated 5 out of 5 stars

Great customer service and help!

I made my order to the wrong adress and the team helped me all the way until my package came! Super Helpful and trustful! The package ended up arriving perfectly

13 December 2023
Unprompted review
Twojeys logo

Reply from Twojeys

Hey Fernanda!! Thank you for your feedback! We remain at your disposal. Always ⭐️⭐️

Rated 1 out of 5 stars

No delivery - no help

I made an order already more than 3 weeks ago...it was supposed to be for my bf's birthday gift. The shipping company you have a contract with is the worst. My package has not been delivered yet, impossible to contact them, you don't reply my emails... please do something

12 December 2023
Unprompted review
Twojeys logo

Reply from Twojeys

Hello Chanel! Please contact us to hello@twojeys.com and we will solve this asap! We remain at your disposal. Always ⭐⭐

Rated 1 out of 5 stars

You have not responded to my two emails…

You have not responded to my two emails to provide a shipping update on my parcel.

It has not been delivered to my address at all and the tracking info is limited.
Order 188629. Not professional .

28 November 2023
Twojeys logo

Reply from Twojeys

Hey Mila!! We are sorry to hear that this. Whenever you have any doubt or problem write us at hello@twojeys.com and we will always help you asap! ⭐️⭐️

Rated 1 out of 5 stars

The t-shirt I purchased has a poor…

The t-shirt I purchased has a poor quality.

Furthermore, I am unable to return the product due to an error I made while entering my email address during checkout. Unfortunately, the website does not provide any options for me to rectify this mistake and proceed with the return process.

23 November 2023
Unprompted review
Twojeys logo

Reply from Twojeys

Hey Gonzalo! If you enter the wrong email address you can restart the return process without any problems! If you have any doubts you can always write us at hello@twojeys.com!⭐️⭐️

Rated 1 out of 5 stars

“Big bargain”- Not!

I ordered an item which was $44 on sale. Shipping and handling was not shown until after I paid. S&H WAS $34. I “really” got a bargain.

29 November 2023
Unprompted review
Twojeys logo

Reply from Twojeys

We are sorry for the shipping price, we will try to improve it!⭐️⭐️

Rated 1 out of 5 stars

Sent me an expired link to return an…

Sent me an expired link to return an item that snapped after a few wears. Declined to reply to my messages after that. Shoddy company would avoid at all costs.

29 November 2023
Unprompted review
Twojeys logo

Reply from Twojeys

All our orders have a 14 days guarantee for changes and returns, after that you can always write to us at hello@twojeys.com and we will solve your doubts to make changes or returns out of time! ⭐️⭐️

Rated 3 out of 5 stars

It’s already 3 weeks and I didn’t get…

It’s already 3 weeks and I didn’t get any new information about my order :(

21 November 2023
Unprompted review
Twojeys logo

Reply from Twojeys

Hey Jan!! Whenever you want information about the status of your order you can write to us at hello@twojeys.com, we will help you! Always⭐️⭐️

Rated 1 out of 5 stars

Poor quality

Poor quality, the prices are always increasing and the quality always diminishing. Don't order, it's no worth it.

16 October 2023
Unprompted review
Twojeys logo

Reply from Twojeys

Hey Kevin!! We are sorry to hear that this is your feedback. Whenever you have any doubt or problem write us at hello@twojeys.com and we will always help you! ⭐️⭐️

Rated 5 out of 5 stars

Rings and Hoodies

Rings are great quality and the hoodies are great but the rings bent a little when working out so I need to get them reshaped/resized. Also the staff in Barcelona is very friendly.

1 October 2023
Unprompted review
Twojeys logo

Reply from Twojeys

Thank you so much for your feedback!!! Always⭐️⭐️

Rated 4 out of 5 stars

Customer service is great!

Even though I didn't receive the items as fast as I thought because of issues with the factory, I sent them an email, and they got back to me very quickly on this. They investigated, and gave me updates throughout this process, which was very reassuring. As soon as that issue was fixed, within a few days I received the package and the hoodie was amazing! Probably my favorite hoodie at the moment <3

24 October 2023
Unprompted review
Twojeys logo

Reply from Twojeys

Thank you very much for your feedback! We are trying to solve all the problems with shipments as soon as possible! Whenever you have questions about anything you can write us at hello@twojeys.com! We are always at your disposal! <3

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