Twojeys Reviews 

2,281
TrustScore 3 out of 5

3.2

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Review summary

Created with AI, based on recent reviews

Evaluating 45 reviews, most reviewers were somewhat happy with their experience overall. Some customers appreciate the brand's designs and find certain products to be of solid quality, with some pieces lasting well. A few people also reported receiving their orders quickly, noting smooth processes during ordering and shipping. However, many people experienced significant issues with order fulfillment, with items not shipping or arriving late. Consumers also frequently express dissatisfaction with the pricing, especially concerning unexpected high tariffs and customs fees. Additionally, numerous reviewers reported poor customer service, citing unresponsiveness and difficulty resolving issues. Concerns about product quality were also raised, with some items breaking quickly or appearing different from website images.

What people talk about most

Product

Consumers find product quality to be ambiguous, with some reviewers praising the designs and solid quality,... See more

Order

People report negative experiences with order, with many expressing significant dissatisfaction regarding... See more

Quality

Reviewers highlight ambiguous aspects of quality, with some customers praising the top designs and solid... See more

Customer service

Customers had ambiguous experiences with customer service, with many expressing significant dissatisfaction.... See more

Price

Users describe negative interactions with price, primarily due to unexpectedly high customs and shipping fees... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Dear TwoJeys, First of all, love the brand, most of my Jewlery is from you guys, however, this piece has especially upset me since I bought it. The first time I got the stars bracelet, it broke,... See more

Rated 3 out of 5 stars

I’ve generally had good experience with Twojeys. Over the last 2 years I’ve ordered from America and despite all the other negative reviews, I’ve gotten quality and affordable jewelry, and surpri... See more

Rated 2 out of 5 stars

I liked my necklace but the bracelet that I ordered with it felt like super cheap quality... absolutely no reason to be charging over 100$ for this. I feel like I got ripped off

Rated 2 out of 5 stars

They unexpectedly charge tariffs when shipping to the US, and there's no mention on their website, but only hidden in the small print. Also, they charge shipping for returns - I'm not sure why these... See more


Company details

  1. Jewelry Store

Written by the company

TWOJEYS is a unisex jewelry brand created in 2019 by Joan Margarit and Biel Juste. Inspired by the Californian style during a trip along Route 66 from Las Vegas to Palm Springs, they decided to embark on a new adventure and create the Twojeys universe. A brand of unique and timeless jewelry for him and her, designed and handmade in Spain with sustainable, local logistics and biode- gradable packaging.


Contact info

3.2

Average

TrustScore 3 out of 5

2K reviews

5-star
4-star
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2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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3.2

All reviews

(2,281)

107 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very good

Great quality and fast delivery. I love the brand's vibes

8 September 2023
Unprompted review
Twojeys logo

Reply from Twojeys

Thank you very much for your feedback! ⭐️⭐️

Rated 5 out of 5 stars

SUPERSTARS ⭐️⭐️

This is a brand i only discovered a couple years ago and now it’s my all time favourite brand! i started buying when the isla bonita collection was dropped and haven’t stopped. when they releases the hoodies i was so happy because it’s really hard to find a well made hoodie that fits well. this hoodie is everything and more and probably my most worn piece of my wardrobe. i’m almost tempted to buy one in every colour.

28 September 2023
Unprompted review
Twojeys logo

Reply from Twojeys

Thank you very much for your feedback, we hope you enjoy it for a long time with us! TWOJEYS family, always! ⭐️⭐️

Rated 5 out of 5 stars

Great quality!

Great quality!

T-shirt was one of the best purchase of my life!

22 August 2023
Unprompted review
Twojeys logo

Reply from Twojeys

How nice to hear this! We hope you enjoy it for a long time with us! Always! ⭐️⭐️

Rated 5 out of 5 stars

Best brand

Always on time with deliveries. Great products and great people. Amazing social media platform.

27 May 2023
Unprompted review
Twojeys logo

Reply from Twojeys

Thank you very much for your feedback! Always⭐️⭐️

Rated 5 out of 5 stars

Two Jeys 4ever

I really like Two Jeys, I’ve bought some many times and I’m so happy, they are amazing!!

27 April 2023
Unprompted review
Twojeys logo

Reply from Twojeys

How nice to hear this! Thank you very much! Always⭐️⭐️

Rated 5 out of 5 stars

Amazing products

Amazing products, fast shipping. Overall great experience

27 June 2023
Unprompted review
Twojeys logo

Reply from Twojeys

How nice to hear this! Thank you very much! Always⭐️⭐️

Rated 5 out of 5 stars

2 stars logo, but 5 stars service :)

I have been a customer of Twojeys for years now and they have never let me down. The quality is insane and the products are worth their price. The physical stores in Barcelona and Madrid are fantastic, the staff is always very friendly and helpful. I will never get tired of this brand, it has a unique, innovative and creative style! ⭐️⭐️

27 September 2023
Unprompted review
Twojeys logo

Reply from Twojeys

Thank you very much for your feedback, we hope you enjoy it for a long time with us! You are THE BEST! Always⭐️⭐️

Rated 5 out of 5 stars

Really nice experience!

I have bought several times in TwoJeys, and I'm in love with their jewelry and the way it looks on me. I really like the designs, and the quality is great! Also, I had an excellent experience buying in the physical store in Madrid, the staff was so friendly, and they helped me with everything I needed. It's obvious that they really like fashion and the product they sell :)

27 September 2023
Unprompted review
Twojeys logo

Reply from Twojeys

Thank you very much for your feedback, we hope you enjoy it for a long time with us! You are THE BEST! Always⭐️⭐️

Rated 5 out of 5 stars

Worthy of every cent.

I felt so welcomed at the store in Madrid! The girl working there was so kind. The clothes are great, worthy of every cent! The jewlry is to die for, so many cool options. I’ve been obsessed with the brand since day one, and was so happy to finally get me some good.

20 July 2023
Unprompted review
Twojeys logo

Reply from Twojeys

Thank you very much for your feedback! We try to offer the best service, as you all deserve! Always⭐️⭐️

Rated 5 out of 5 stars

Icon hoodie my must

I bought on the first wave of icon hoodie. The blue one! The best piece of clothing that I have in my collection. It’s a must in my fit every time. Pretty amazing quality and stylish af!

29 March 2023
Unprompted review
Twojeys logo

Reply from Twojeys

Thank you very much for your feedback, we hope you enjoy it for a long time with us!⭐️⭐️

Rated 5 out of 5 stars

got my chain after a week

got my chain after a week, unfortunately it broke but immediately got a voucher for the same amount 🤙🏼

20 August 2023
Unprompted review
Twojeys logo

Reply from Twojeys

Thank you very much for your feedback! We try to offer the best service, as you all deserve! ⭐️⭐️

Rated 5 out of 5 stars

Favorite brand ever

Favorite brand ever. I’m addicted to the vibes and the world of TwoJeys, always paying attention to details and quality, best jewelry in the market and the clothes too.
These guys are destroying the fashion industry.

27 September 2023
Unprompted review
Twojeys logo

Reply from Twojeys

Thank you very much for your feedback! TWOJEYS family, always! ⭐️⭐️

Rated 5 out of 5 stars

Bought the bali chain a couple years…

Bought the bali chain a couple years ago and is still the best chain I own. At the popup I bought the hoodie and got a free lighter, amazing customer service at the popup and at the store. At the bcn store I bought a ring and I use it everyday no matter what. Best brand making jewelry and clothing.

2 July 2023
Unprompted review
Twojeys logo

Reply from Twojeys

Thank you very much for your feedback, we hope you enjoy it for a long time with us!⭐️⭐️

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