TWM Solicitors Reviews 

Sue from TWM was thorough, efficient and professional when providing legal support for a recent house move. She was also friendly, kind and caring and went above and beyond what she was required to do to help support and guide my mother through her sale and purchase. I would thoroughly recommend her services.

From start to finish the team guided me through and kept me up to date as to progress keeping pressure on others in the chain to ensure we completed in a timely way

I have just completed on my purchase and I wanted to express my appreciation to Patrick Kilby and the team at TWM Cranleigh who were excellent from start to finish. Patrick always answered any queries promptly, was always friendly, professional and communicated well. Everything was explained to make the process easier . I would not hesitate to recommend Patrick and all at TWM, a first class service from start to finish! Thankyou.

Sue Gallagher from the Cranleigh office of TWM was most helpful and very efficient in supporting us through the sale of our house. She guided us when we needed advise and nothing was too much trouble for her. Thank you Sue.

All contact from members of the TWM team was concise, timely, and clear. They were proactive in terms of advising of progress and timelines.

Could not fault them - top class service

I cant thank Simon Burdett-Dixon enough for his guidance and assistance with a recent property issue. Fantastic company to deal with and ultimately, a superb end result. Thank you!

I was very impressed with the competency and efficiency of this firm, in particular Sue Gallagher, who took in hand the complexities of my particular conveyancing job. There were lots of different parties to coordinate and organise and she was tireless in her perusal of a swift conclusion to the business. I felt as if I was being looked after and was very grateful for the excellent service in a difficult situation. I would most definitely recommend TWM Solicitors.

I wish everyone to work as efficiently and smoothly as TWM Solicitors. Without a doubt one of the best companies in my entire long time experience in the UK. Special thanks to Sam and Seana as a professionals in their field. I also very much appreciate their assistance and constant support in the process of preparing of all the necessary documents and transaction and complete . I am very grateful to them both and recommend this company to everyone!!!

By far one of the best solicitors I used for refinance or any property related matter. I was mainly dealing with Cara who was absolutely top of everything and its the first time I don't need to chase solicitors for updates as they were communicating all along the process! impressed by their top service! Thank you Cara Gilligan, Hannah Shahid and the rest of the team!!

Julian Simpson took over an incredibly hard situation, I had been left in. TWM and Julian took this over with absolute professionalism and efficiency and managed to complete (of plan Manchester apartment) in 4 weeks vs 14 MONTHS

Extremely greatful amd would recommend to anyone.

I called in and spoke with Patrick Kilby from the TWM Solicitors in Cranleigh branch, I was shopping around for a good solicitor and price to buy our new house. I was happy that Patrick took the time to have a chat and give me a quote. I told Patrick that I had quotes from £1600 to £1850 total to buy our new house. He said he could do £1500 and printed out the quote. From the quote it included everything and I thought that's all ok, in Scotland i get charged £850 from my solicitor to buy and sell, so thought it's Surrey's prices, anyway we found a house and he told the mortgage company that the house had problems and they pulled the mortgage straight away, so couldn't continue with that property. He decided to charge us over £1300 I was very angry with this and had a meeting with him. He said don't worry about that I'll put it on hold and charge you £750 for the next one, so I thought ok it's going to be around £2000 total. Anyway we buy our next house and it all goes through, I get charged over £3000 total, they have totally ripped me off and they say they will charge a set figure and then add on all the searches and VAT. I don't think this is right when you get a quote that should be the price, understandable there may be a few small changes for things added but not that amount. Even though Patrick was very efficient, I will not be using again. I will also be taken further action with the legal ombudsman.

Used TWM Solicitors as a seller and then again as a buyer. Very professional team that get things done. Good communication, would recommend.

Outstanding support and service from Laura and Priya at TWM. They really went the extra mile for both our purchase and sale, and we couldn't recommend them highly enough. Thank you!

I have used TWM Solicitors on two separate occasions for conveyancing purposes and both times they have been very helpful and professional throughout the process. I would highly recommend their services.

Lack of response on many occasions. Slow to act and dragged out our purchase causing additional expense to all involved in the chain.
Constant excuses and be aware that many of the positive reviews are from family and friends of TWM employees!

Had occasion to use TWM's Dispute Resolution Team headed up by David Hitchcock.
Highly professional, pragmatic and calm.
Excellent advice at every stage of the proceedings culminating in a satisfactory conclusion.
5* Recommended

The prompt attention and thoroughness of the work done was commendable. We shall be using TWM again for our next property purchase in London soon. I hope!

Was trying to get a an estimate for conveyancing because this company is recommended by a mortgage company I'm dealing with.

From the outset they didn't read emails correctly, resulting in an incorrect quote.

I tried to contact them multiple times on the phone, to be told "they're all out at lunch, call back in an hour" (I'm international, with a 6 hour time difference, so that's not possible.) I was also told by the receptionist that "I don't know if we do international conveyancing).

We then asked them to correct the quote. A partner at the firm then decided to just put the quote on hold.

When I called and spoke to him, he was quite rude and said that "If we were questioning fees at the estimate stage, it might be better to seek other solicitors".

To be clear, we were actually seeking them to put the correct stamp duty figures on the estimate. If they can't do that, or be bothered to answer the phone - we'll just find someone else.

Turns out they were considerably more expensive than the next people we spoke to (who were available on the phone, and able to provide an accurate estimate to me).

I staircased to 100% ownership of my leasehold property on 18 June 2021 and following the purchase of the additional share extended the lease which completed on 31 March 2022. I instructed TWM on both transactions.

Unfortunately the conveyancing work was less than satisfactory. Wrong address quoted in correspondence (many occasions), typos and mistakes in the documents.

Both transactions took a very long time to complete. I don’t doubt for a moment the freeholder/seller was slow to respond but my conveyancing team (partner and secretary) weren’t exactly proactive themselves. I constantly had to chase to get anything done which became exhausting with my phone calls and emails often ignored. The secretary was less than helpful and painfully slow at dealing with my requests.

I also find it unbelievable that a solicitor fails to ensure that all legal documentation and process is followed so that everything remains above board and legal. It was a real worry not feeling confident in my team’s ability. There was a lack of action and attention to detail which is 90% of the job and I really dislike that this has caused harm to my mental health.

It recently became apparent to me that neither my purchase of the additional share nor the lease extension had been registered with the Land Registry, despite completing on the purchase on 18 June 2021 and the lease extension on 31 March 2022.

If the transaction details continue to be unregistered with the LR then potentially I could lose out on a prospective sale should I choose to sell in the near future.

My solicitor has assured me the registration with the LR will be actioned so I await an update from them before commenting on my experience in my next review. I will look at the complaints procedure but would prefer this was resolved through constructive engagement and for TWM to put everything right.

Fantastic service, extremely professional, and very fast to answer any queries. Highly recommended - the best solicitors I have ever used.