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Review summary

Created with AI, based on recent reviews

Considering 98 reviews, most reviewers were let down by their experience overall. Customers frequently complain about terrible customer service and completely unhelpful support teams that fail to resolve basic account and login issues. Many people also find the official website extremely buggy, pointing out constant login failures, severe loading problems, and an overabundance of intrusive advertisements everywhere. Though some reviewers faced severe challenges, a few people mentioned that the platform still hosts amazing content from talented and humble creators. Others noted that it occasionally provides good conditions for popular users and offers a nice way to connect with different gamers globally.

What people talk about most

Social media

Customers consistently note negative experiences with social_media, expressing deep frustration over unfair... See more

Website

Reviewers highlight negative aspects of the website, frequently describing the platform as completely broken... See more

User experience

Clients share negative opinions on user_experience, highlighting frustration with excessive ads, technical... See more

Customer service

Customers consistently express deep frustration and dissatisfaction regarding customer service. Reviewers... See more

Marketing

Consumers find marketing to be quite negative due to the unbearable volume of promotional content. Reviewers... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Twitch has no care for who or what are streaming on there platform, laws broken on stream with no bans from twitch, streamers stealing from stores , no penatly no ban, streamera sexually assualting so... See more

Rated 1 out of 5 stars

Twitch is a complete scam. Ads every 1–2 minutes — they claim it’s “supporting the streamer” but in reality it’s just Twitch lining their own greedy pockets. The viewing experience is unbearable, crea... See more

Rated 1 out of 5 stars

Untrustworthy platform! Woke policies! They ban whoever they want! Moderation team power hungry and unfair! Overloaded with ads! Open nudity on some channels! Blocking firefox users from using... See more

Rated 1 out of 5 stars

Trying to grow on Twitch feels pointless. You stream, put in hours, and nobody sees you unless you’re already big. Monetization is slow, payouts are weak, and the platform takes a huge cut while givin... See more


1.3

Bad

TrustScore 1.5 out of 5

1K reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

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1.3

All reviews

(1,203)

174 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Toxic environment, animale abuse and culture.

A platform where it’s okay to doxx, harass, threaten someone’s life, and spread terrorist propaganda or call for violence. Yea and animale abuse is fine here. I know I was shocked aswell.

To be honest, I don’t know why the platform hasn’t been shut down or radically cleaned up.

13 October 2025
Unprompted review
Rated 1 out of 5 stars

Fix your website

Fix your website. Same exact problem for 5 years. Cannot follow, cannot login until I completely clear my browser data every few days. I'm sick of having to login to every one of my accounts over and over and over again, because your website is a piece of crap.

1 October 2025
Unprompted review
Rated 1 out of 5 stars

Won’t ban hateful streamers

allows Hasan Piker to put out hateful speech, and he encourages the left to take out people on the right by “any means necessary”, they’ve been asked to ban him and they won’t, and they let him spread hateful ideologies.

12 September 2025
Unprompted review
Rated 1 out of 5 stars

BILLING CLUSTERF!CK

Twitch support is useless.
I moved back to Europe but was stuck in USD despite having a € gift card in my wallet so I couldn't use my funds. After a lot of troubles, finally managed to update the currency. And don't get me started on wallet/sub pages loading issues.

9 September 2025
Unprompted review
Rated 1 out of 5 stars

I know most reviews are bad but..

I know most reviews are bad, because why bother when everything works out fine. But this one is a deserved one. Twitch support cannot do anything. They cant help me with the easiest task. They can't even confirm when their own event was, or what it was about. This clearly shows that Twitch support is not a part of twitch itself. They have no info, and a huge lack of wanting to help. Ive been on twitch for more than 13 years and they show no effort to help out. "boo twitch support"

8 September 2025
Unprompted review
Rated 1 out of 5 stars

Twitch is a complete scam

Twitch is a complete scam. Ads every 1–2 minutes — they claim it’s “supporting the streamer” but in reality it’s just Twitch lining their own greedy pockets. The viewing experience is unbearable, creators get scraps while Amazon laughs all the way to the bank. Absolute garbage platform. If you want to actually support streamers and not get bombarded with endless ads, go to the green platform — KICK. Much better, much fairer. Twitch is finished.

5 September 2025
Unprompted review
Rated 1 out of 5 stars

Indefinite Suspension With No Reason

I was indefinitely suspended for no reason. I know nothing I said in any chat or any other of my actions should have constituted a suspension, let alone an indefinite one. I never received an email informing me of my suspension, and my appeals portal only contains a generic and empty violation; my appeals portal simply says "Violation" instead of a named violation like "Community Guidelines Violation" or "Botted or Automated Account," and the reason section within the suspension details is completely empty. After multiple back-and-forth emails, Twitch support has refused to give me any explanation for the suspension and has cut off my main source of income. Twitch themselves state that any suspension an account receives will have a named violation, a listed reason within the violation, and the action that caused the suspension, i.e., a chat, whisper, on-stream behavior, etc., within the appeals portal, and that an email will be sent informing the account owner of the suspension. Against their own guidelines, none of that information has been made available to me. Their support staff has been zero help and has only sent generic, automated responses that categorically fail to answer my questions or explain the situation.

1 September 2025
Unprompted review
Rated 1 out of 5 stars

Lack of support and software bugs

I wanted to report bugs that doesn't allow me to change e-mail (exactly the same issue with Trustpilot...) and password for the safety reasons.

They had huge data leak (including personal data) in the past, that's why I wanted to make this changes.

As I should expect, their support page is also buggy. Finally after some fight, it was sent. I don't know how many days passed, by I didn't receive any reply for them. Looks like, they just don't care.

28 August 2025
Unprompted review
Rated 1 out of 5 stars

Untrustworthy platform!

Untrustworthy platform!
Woke policies!
They ban whoever they want!
Moderation team power hungry and unfair!
Overloaded with ads!
Open nudity on some channels!
Blocking firefox users from using their site!

Prefer other platforms if you can.

15 August 2025
Unprompted review
Rated 2 out of 5 stars

Poor experience

Poor experience. The chat function is often overrun with spam and inappropriate content, despite Twitch's claims to moderate it effectively. Frankly, it detracted significantly from watching the streams.

29 July 2025
Unprompted review
Rated 1 out of 5 stars

The CEO himself is a huge fan of the…

The CEO himself is a huge fan of the self-proclaimed terrorist-supporter ("I support the Houthis ten toes down"), Twitch streamer Hasan Piker (HasanAbi). He supports and/or advertises the Houthis, Hasbullah, and Hamas, and he receives little to no punishment for it.

wikidestiny (Hasan_Piker_Support_of_Known_Terrorist_Organizations_on_Twitch)

Twitch is apparently a platform for extreme leftism that often goes unpunished (He did get a 24 hour ban on his planned day off) despite hateful rhetoric, slander, and enticement to violence and harassment.

foxnews (media/popular-video-platform-twitch-aimed-teens-young-adults-rife-terrorist-propaganda-extremism)

algemeiner (hasan-piker-how-an-israel-hating-terror-supporting-streamer-seduced-the-new-york-times)

forbes (what-to-know-about-the-viral-yemeni-pirate-rashid-dominating-social-media)

dexerto (twitch-called-out-for-favoritism-after-swift-hasan-piker-unban)

washingtonexaminer (restoring-america/patriotism-unity/3393906/new-york-times-fawns-over-hasan-piker)

ritchietorreshousegov (congressman-ritchie-torres-writes-to-executives-at-twitch-and-amazon-hasan-piker-is-dangerous)

14 August 2025
Unprompted review
Rated 1 out of 5 stars

The world shittiest streaming service.

The world shittiest streaming service.

Whoever thought it was a good idea to remove airplay from your already shit streaming service needs to get a high five in the head with a chair. I hope twitch dies, and all of you. Idiots loses your jobs.

23 July 2025
Unprompted review

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