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Review summary

Created with AI, based on recent reviews

Evaluating 1,058 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the unique light-filled items, finding them to be perfect gifts and enjoying their aesthetic appeal. Some found the products to be well-made, solid, and looking more expensive than their actual cost, with some lights working effectively and lasting a long time. Reviewers also noted that some items arrived in perfect condition, despite initial concerns about their delicate nature. However, a significant number of people were dissatisfied with the product quality, often describing items as cheap, flimsy, and not matching the website's pictures. There were also frequent complaints about delivery times, with many experiencing long waits and a lack of shipping information or confirmation emails. Additionally, some customers felt the products were overpriced for their actual quality and had issues with items arriving broken or not working correctly.

What people talk about most

Product

Users describe ambiguous interactions with product, with many expressing significant disappointment regarding... See more

Quality

Clients share ambiguous opinions on quality, with many reviewers expressing significant disappointment,... See more

Order

Customers had ambiguous experiences with order, with some reporting positive aspects like quick responses to... See more

Price

Reviewers highlight negative aspects of price, with many expressing disappointment over the perceived low... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with some customers praising fast delivery,... See more

Reviews shaping this summary

Rated 3 out of 5 stars

The Outdoor Lights weren't the same as the photograph but still pretty! The indoor Dandelions aren't just switch on and off, you have to keep pressing the switch to get to the 'on' which is somewhat i... See more

Rated 3 out of 5 stars

I did not receive the Twinkling Tree flower lights in time for Mother's Day (5/10), which was disappointing, since I was assured that the products would be shipped in plenty of time to arrive. I orde... See more

Rated 3 out of 5 stars

The lighted flowers are beautiful. The customer service was horrendous. No shipping info provided, no confirmation email, no receipt. Took them 13 days to ship it.

Company replied

Rated 4 out of 5 stars

As much as we love the Tulips, they are nothing like the picture on the advert, so a tad misleading. However that said my wife loves them, but I’d just say be more transparent with yr advertising n no... See more


Company details

  1. Decoration and Interior Design Store

Written by the company

Add a little magic to your world- TwinklingTree brings you whimsical lights that turn your home and garden into a fairytale wonderland, one sparkle at a time! ✨ Need a hand? Our team of sparkle specialists is just an email away at Support@TwinklingTree.com


Contact info

3.0

Average

TrustScore 3 out of 5

6K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 83% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Got the wrong item and honestly…

Got the wrong item and honestly expected a fight to fix it. Instead they replied within the hour, sorted everything, and had the right one shipped the same day. The product is great too but that experience really stood out.

22 March 2026
Rated 5 out of 5 stars

10/10

Came fast, looks amazing, already ordered another one.

26 April 2026
Unprompted review
Rated 5 out of 5 stars

Moved some stuff around

Moved some stuff around, put this in, and the whole room clicked into place. That sounds dramatic but it's true. My partner noticed immediately without me saying anything.

28 March 2026
Rated 4 out of 5 stars

Received the olive branch type wreath

Received the olive branch type wreath. Im a little disappointed since I thought it would be much fuller and more lights. Basicaly one strand of leaves w/olives and 1 strand of small lights. I will need to add more lights, but I do like the look, just wish it was fuller. Packaged in individual nice boxes.

27 April 2026
Unprompted review
Rated 1 out of 5 stars

Please do not order anything from this…

Please do not order anything from this company it’s a complete scam I spent £30 half price was meant to be £60 on a Christmas tree ornament, it arrived and is just cheap plastic worth £2 it’s actually just rubbish I don’t know how this company is getting away with this I emailed and was told to give it a try then when I asked for a refund I got no response at all I have sent so many emails and nothing in return it’s so disappointing. Please do not entertain this company it’s absolutely pathetic

23 April 2026
Unprompted review
Rated 1 out of 5 stars

Would not recommend

I ordered 2 sets of the dandelions. Actual product looks nothing like advertised. Cheap quality. They give you a hard time about returning and take forever to get back to you. I ended up having to open a case with PayPal. The company requires you to pay for return shipping to Australia which costs at least half of what I spent to begin with so I opted to keep the product (pitch it) for a partial refund. Would not recommend.

25 April 2026
Unprompted review
Rated 2 out of 5 stars

Not as advertised in the photos

The lights work, but they are NOT as advertised. The ad pictures are very misleading; showing a size of each light to be much larger than the actual products. I wanted lights the size of what was shown in the photo. If I want to keep using them I'll need to buy quite a few more to fill the space, and I don't want to support a company that is misleading in their advertising, unless the deal is close to free.

29 April 2026
Unprompted review
Rated 1 out of 5 stars

Not ‘blissful’ bright dandelions…

Ordered the blissful bright dandelions without realising they were coming to the UK from Australia. They arrived after 10 days and were well packaged, but on opening, the product is nothing like the image on the website. It is very cheaply made and looks it. The poles that form the stalks don’t even fit together and the lights that should go through to the stems as per the image on the website are just a few little lights stuck on the top of each pole. Some of the ‘flower’ heads were broken off and all very distorted from being squashed in a box. Really disappointed, especially as I ordered two, one as a present, that I can’t possibly give to anyone. Don’t waste your money.

29 April 2026
Unprompted review
Rated 1 out of 5 stars

You won't get what you saw on pictures

So it is about £25-30 with delivery insurance(packaging are simple not a premium) for 10 of the tulips.they %100 don't look in real life the way they look on website pictures.the stems are not loose as on pictures,they tighten all together and then there is a wire with quiet big black box (so if u put it in a clear vase it will probably look gross)with button to operate lights with setting like on christmass tree lights- god knows what for.you will need 3 aa batteries which are not included. Theybare not as bright as on pictures also .on amazon you can get them for 9.99 for 15 flowers(and amazon ones have a timer for 8 hours of lights and then they go off for 16 hours),from Chinese sellers.its just a promoted advert on socials.dont get scammed.

27 April 2026
Unprompted review
Rated 5 out of 5 stars

These are so cute 🥰

These are so cute. ☺️ They arrived safe and assembled easily. I worried they wouldn’t work because I had to put them in light for the solar to charge and wait for dark. They have multiple settings (surprisingly) and look lovely. Now let’s hope they last a while! I also liked the website and order emails thru the whole process. Made me feel much better about an overseas purchase.

28 April 2026
Unprompted review
Rated 4 out of 5 stars

I ordered 4 twinkling yard lights

I ordered 4 twinkling yard lights. My only complaint was that they did not come with instructions as there are several modes that they can be set on. Also, one of the lights conked out and Customer Service graciously replaced it free-of-charge. The lights are on my backyard hill and they work great and look very pretty.

10 April 2026
Unprompted review
Rated 1 out of 5 stars

The Starlit Starburst Light not at all…

The Starlit Starburst Light not at all what it looked like in the photos. It was drooping and not standing up like the photos.
I am very sorry that I did not read the independent reviews to see how costly it is to send the return to Australia. I tried to review on Twinkling Tree site, but would not accept a one star.

28 April 2026
Unprompted review

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