Twilio Reviews 

Absolute garbage for trying to manage and set up Whatsapp messaging.

Help center - jump through hoops not to talk to AI
Meta/Facebook integrations - buggy, senseless

In advance before you can even begin setting up a messaging service:
- They charge you $20
- Force you to set up a payment method for billing
- Make you go through an extremely privacy invading verification process

And yet after all this - they won't help you set up the integrations to Meta or provide you with a human for technical assistance.

Update: adding a star because it turns out that A2P regulations have become much much stricter and it's causing them to manually check each campaign very thoroughly by visited the webpages and verifying that the exact language is being used that is required for compliance. It doesn't excuse the fact they could have just said this on the first support request. That said, we've invested too much in development to just leave.

I don't know what changed, but we've used twilio for years and suddenly their support went to hell. I've had seven different people with seven different reasons why my campaign can't be approved. Their response time is longer than 24hrs per reply and each one they act like it's first email you've sent and come up with a new reason you can't do A2P. It's been months that we've stuck in this swamp of sadness.

Would be no stars if i could do it.
Pain in the bum.
They will just not stop nuisance calling me from multiple numbers in multiple cities.
Surely this is against GDPR regulations.
I have asked several times to be removed from their calling list so no consent to call is given.
I have asked them to stop calling but still they do.
I do not even know what they want.
Long silences after call is picked up shows it’s a block calling exercise.

Nightmare of a company

slow response. ridiculous security and they may you through many hoops it's unreal. it has been back and forth by email since I signed up a week now just to get up and running and it's still not yet done. they ask repetitive questions. like someone said in one of the reviews I genuinely don't know how they are still operating. Horrible to deal with.

They are stealing my money. I just did a campaign and they rejected me because they said it was paid material. and that it was non refundable and now every single time i have to redo that its another 15 dollars. honestly they are stealing from us

This is a scam company. I paid $20 for a UK phone number to activate their SMS service, but I haven't received a response to my message after waiting for over eight days. Every time I try to contact their customer service, the link redirects to unrelated pages. Avoid this company!

This Company i experienced the most Unprofessional and Unserious company yet, Mostly operated i guess from Inida, I injected 100usd to test my software and they it just vanished from my account
A REAL FRAUD Company

I wish I've read the review before signing up and waist money and time. Don't sign up to this company, it's a joke.

Would be glad to rate this terrible service at '0', but unfortunately '1' is the lowest ranking here...
It's been a month since we opened a ticket at Twilio Customer Support. Since then, we got no meaningful feedback or resolution of the issue we faced. Their level of customer support is below '0'...

SCAMMERS!!! THEY SUSPENDED MY ACCOUNT AFTER NUMEROUS SUCCESSFUL VERIFICATIONS AND NOW KEEP CHARGING MY CARD... I HOPE EVERYONE ASSOCIATED WITH THIS COMPANY GETS THE KARMA THEY DESRVE

I literally got my account blocked after a few minutes of a sign-up. The email that I got stated nothing at all, just that they try to "ensure the security of their platform". No VPN used. I only registered by adding "+twilio" in my email (a well-known secure and standard way to know from where your data is breached). Such a joke company. Moving elsewhere.

No customer support, information verification is a disaster, and the documentation is LITERALLY useless.

If I could give them 0 stars, that would be the rating they deserve.

Like so many others I've had a horrible time with Twilio. I got involved with them through Go High Level and that was a serious mistake. After weeks of going back and forth with Twilio's support and over 50 emails from them poor support I moved to Telnyx. Twilio is the scam going when it comes to go high level and their scam stay away from these companies

Can we have a negative -5 score for Twilio?
Seems like they deserve scores far below 0.
The way they killed off Authy and Sendgrid at the same time should speak volumes about how bad this company truly is.
Avoid it like the plague.

Our Twilio account was compromised through unauthorised API key usage, which Twilio later confirmed. Within a single day, fraudulent activity generated charges exceeding £6,000, despite our normal monthly usage being around £5.

Although the account was suspended after the incident, additional charges were still triggered due to a negative balance. We received conflicting explanations and were repeatedly asked to clear the balance, even though the activity was confirmed as fraudulent and not initiated by us.

Despite providing evidence and cooperating fully, Twilio refused a full refund and relied on their terms to place all financial responsibility on the customer. This resulted in significant financial loss and operational disruption for our business.

Based on this experience, I would strongly advise other businesses to be extremely cautious. Once something goes wrong, there appears to be very limited protection for customers.

Absolutely a joke company. On multiple occasions ive upgraded my account and get banned immediately. It’s like they’re selling your info straight after sending it and sending money you get banned and get asked silly questions. This is higher security than fort knox. How they still operate i don’t know.

I have been a Twilio customer for 11 years, often paying a dollar or less per month because I rarely used it. One day recently, I was charged 5700 dollars for account activity that occurred within the space of 1 hour.

Twilio clearly told me that it was an attack on my account (ATO), but said that I owed them the money because I'm responsible for fraud against their own technology. They already withdrew nearly 800 dollars from my account before my payment provider flagged it.

So now I'm out 800 dollars for something that Twilio fully agrees is a third party attack on my account. And they say that I owe them another 5000 dollars before they will even let me close my account.

They are dishonest and won't budge on this. I offered to help them get to the bottom of this so they could improve their security. They replied by saying I owe them 5000 dollars.

Scam spam harassment service provider. This company along with others is the very reason you get spam, scam and harassment phone calls. They are also connected with Google research shows. If you look at some of the site you will notice that usernames like "weems" "Cumberland Weems" and "Charles Weems" are mentioned as a demonstration of the software. Those silly names track back to a couple, a cat and their neighbor. Weems is the last name of the cat. In effect, twillio is participating in the calls most likely. They sell and or rent phone numbers via their gui. Apparently they will sell or rent access to anyone buying. Either that or the numbers are spoofed, and they do nothing about that either. It seems they have enough clout or influence to convince Google LLC and alphabet Inc to destroy evidence, net work maps and information leading to the culprits. My experience with them has been nightmarish at best. They do everything they can to stop you from reporting, complaining, asking for help or contacting them in anyway. Unless, as others have mentioned, you want to pay their ransom.

If you are deciding whether to use twilio infrastructure, then please take my warning and avoid them at all costs. There are a lot of other services out there.

While paying thousands of dollars per month for their service, it was used for fraudulent sms verification, despite using Twilio's fraud protection.

Twilio then charged us $10,000 for one day of a service we didn't use.

3 weeks later and we still can't get even an email response from their support team. Nothing.

This is either pure fraud or just ridiculously bad service. Avoid this company at all cost and look else where.