Turtle Bay Reviews 

780
TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Looking at 108 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently highlight the excellent staff, describing them as friendly, attentive, and helpful, which significantly enhances their visits. Many people also appreciate the lively atmosphere and the quality of the cocktails, often finding them delicious. However, some customers also noted concerns regarding the food, with several mentioning new menus leading to smaller portions, bland taste, or dishes being served cold. Additionally, some reviewers experienced issues with service, such as slow drink delivery, being forgotten, or difficulty getting staff attention. A few other people also felt that the overall quality of the food had declined, describing it as pre-prepped or lacking flavor.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, with many praising their politeness, efficiency, and welcoming... See more

Service

Consumers find service to be ambiguous, with many reviewers praising the politeness, efficiency, and... See more

Product

Users describe ambiguous interactions with product, with some reviewers loving the food and drinks, praising... See more

Quality

Clients share ambiguous opinions on quality, with some reviewers praising the food as excellent, delicious,... See more

Location

Reviewers mention ambiguous feedback about location, with some customers having positive experiences at... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great restaurant and the atmosphere is fabulous. We were there for 5 hours today and all the staff were very lovely and friendly. Food and the cocktails were amazing , the only slight criticism is tha... See more

Rated 3 out of 5 stars

We've been regulars at the Sheffield restaurant for a couple of years now and have always enjoyed the food. We went yesterday - 15th November, and have to say what a let down the new menu was. You d... See more

Rated 3 out of 5 stars

We went for our son's 18th birthday as this had always been his favourite restaurant. Sadly, it's gone downhill. We all commented that the main meal portion sizes left us hungry, the main course... See more

Rated 3 out of 5 stars

We went to the Southampton venue in August , the atmosphere was awesome , the drinks could be a little bit quicker and we were forgotten about for the last 30-40 minutes .. the cocktails are to die fo... See more


Company details

  1. Restaurant

Information provided by various external sources

Turtle Bay - Caribbean Restaurant. Caribbean eating & drinking... cool cooking with hot flavours!


Contact info

3.5

Average

TrustScore 3.5 out of 5

780 reviews

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3.5

All reviews

(780)

100 reviews in the last 12 months

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Rated 5 out of 5 stars

We visited Turtle Bay Winchester at the…

We visited Turtle Bay Winchester at the weekend, Zak was amazing - super friendly and really attentive, happy to answer any questions we had and made us feel very much at home. Quick to refill drinks and take food order, overall great experience and a special thank you to Zak, he is the best!

26 October 2024
Unprompted review
Rated 2 out of 5 stars

Be warned. TOTAL RUBBISH.

Be warned. The food here is bland. There is a lot of sugar in the standard jerk chicken. The food feels like there is lot of sugar added. Well cooked, coconut rice and beans good. Chefs are OBIDIENT Indian chefs and waitresses and managers too want to hold their jobs and too who will do as told.unfortunately. I'm sure people of Carribbean origin, don't eat this rubbish. Food is catered for those with bland palettes. The restaurant chain is always empty, rightfully. The second bad experience for me with this chain. PLEASE AVOID this unauthentic franchise and go elsewhere.

24 October 2024
Unprompted review
Rated 3 out of 5 stars

Brindley Place - Could have been better

Overall generally a good meal. We were a large booking and it felt like they werent used to dealing with large group bookings. We pre-ordered but the way it was managed felt a little disorganised. Personally, two of us were sharing a jerk platter and ours was missed when they brought out the mains. When it finally arrived the ribs were burnt so were inedible. No apology or offer of any money back / refunds despite the value of the group booking.

19 September 2024
Unprompted review
Rated 2 out of 5 stars

Not impressed with Solihull

Visited Solihull site, very disappointing. Small portions and food nothing special.
We were asked to order at the bar yes still charged 10% automatic service charge and not told about this.
Gave feedback and requested a refund of the service charge, no response.

21 August 2024
Unprompted review
Rated 4 out of 5 stars

Great service by Joe at Turtle Bay

My friends and I visited Turtle Bay Swansea for the Bottomless Brunch. The cocktails and service by Joe did not disappoint. Joe was friendly and very helpful. The only disappointment (and it’s only a minor thing) was that the burger, which was part of the package, was not accompanied by any sides. You had to pay extra

7 September 2024
Unprompted review
Rated 5 out of 5 stars

The bar man Ethan

The bar man Ethan , had great customer service , was polite knew what he was doing and excelled himself with great customer service ,
I would definitely recommend turtle bay for value and great cocktails

7 September 2024
Unprompted review
Rated 4 out of 5 stars

Delicious food and Nice people

The server was super friendly and helpful and concerned about safety and the food was delicious ( I have the Mac and cheese and a non alcoholic cocktail)
The bathroom was clean and the atmosphere lively.

5 September 2024
Unprompted review
Rated 1 out of 5 stars

Here having a brunch in Turtle Bay…

Here having a brunch in Turtle Bay Southampton. We haven't seen our waitress for 40 minutes.... it's quiet. She asked if we wanted sauce with our food. We grabbed it from the kitchen area as she didn't come back.... no drinks for 40 minutes plus and there are only 5 tables. Please do not waste your money..... literally the worst brunch ever!

28 August 2024
Unprompted review
Rated 1 out of 5 stars

The portion sizes are for your kiddies…

The portion sizes are for your kiddies portion at adult prices! It was my first time at trying this Caribbean joint in Peterborough and I was so disappointed. If I could attach pictures here, I would have. The clientele must be mostly black people, so for the prices and the size of portions, it really will not be worth your while if you're hungry, you would need about double, or triple to satisfy even the smallest of appetites. A real rip off! Spent about £70+ and still needed dinner at home. On top of that I ordered pork belly and it wasn't in the bag. Really bad experience.

23 August 2024
Unprompted review
Rated 5 out of 5 stars

CHELMSFORD ESSEX

CHELMSFORD ESSEX - Fantastic food, superb waitress Temi was excellent too
Great value, great tasting quality dishes.
Nice cocktails too
Will defo be back soon

23 August 2024
Unprompted review
Rated 2 out of 5 stars

We visited Camden Town bank holiday

We visited Camden Town bank holiday. It wasn’t overly busy. We have been to numerous Turtle Bays all over the country and had an excellent time so don’t be put off by my review. Just be mindful of visiting Camden Town. We waited 10 minutes between each drink. We tried putting our order in early so they would have them ready. That didn’t work. We tried all ordering the same cocktail.That didn’t work. If this was my first visit, I wouldn’t be returning. Luckily it isn’t. So I would continue visiting others but won’t be using the Camden restaurant again.

26 August 2024
Unprompted review
Rated 3 out of 5 stars

Disappointing

Service slow and food was lukewarm. Waiter offered to return and issue was resolved.

23 August 2024
Unprompted review
Rated 5 out of 5 stars

Good service

Good service, polite sever, good quality drinks and food, did bottomless brunch and got plenty of drinks - severe was clev

25 August 2024
Unprompted review
Rated 1 out of 5 stars

Terrible experience

Terrible experience,
After booking a table for 8 we were crammed on to a table of 6 with people crammed on the ends. Even though we booked 2 months ago. We booked the bottomless brunch in Blackpool from 2pm - 4pm.. After 45 minutes we still hadn’t recieved our first drink. We were there as part of a stag party and it really ruined the day.

Table booking under Gary T

24 August 2024
Unprompted review
Rated 2 out of 5 stars

Turtle Bay Croydon,VERY DISAPPOINTED

Turtle Bay Croydon; food was not happening, My Curry Goat was disgusting. Other dishes, once again, not happening.
will not be returning.
Its a chain,plastic bag Curry Goat, i think???.
Staff OK. not allowed to choose where to sit.
Aircon not doing its job,people started to move outside.

PS> Decor nice touch.

14 August 2024
Unprompted review

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