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Review summary

Created with AI, based on recent reviews

Evaluating 104 reviews, most reviewers were let down by their experience overall. Customers frequently encountered significant issues with the app and website, reporting constant buffering, pixelation, freezing, unresponsive links, and missing search functionality, which led to a frustrating user experience. People also expressed dissatisfaction with their subscriptions, citing unexpected renewals, incorrect billing, and a lack of advertised content. However, some customers also noted problems with content availability, as advertised sports were not fully accessible or specific teams were not covered. A few others felt commentators talked excessively during games, detracting from the viewing experience, and found the user interface clunky with frequent ads, especially when trying to watch replays.

What people talk about most

Service

Reviewers express widespread dissatisfaction with the service, citing poor experiences during important... See more

Subscription

Consumers find subscriptions to be a source of frustration, citing issues such as misleading information... See more

User experience

Clients share their frustration with the user experience, citing constant buffering and freezing issues that... See more

Application

Customers express significant dissatisfaction with the app, describing it as slow, buggy, and often unusable,... See more

Website

Customers consistently note negative experiences with the website, citing it as clunky and frustrating due to... See more

Reviews shaping this summary

Rated 1 out of 5 stars

This it the most ridiculous app ever. Can't watch a game without several buffering issues, pixelization,or just plain black screen. The only clear thing is the 30 minutes of commercials per hour. My w... See more

Rated 1 out of 5 stars

Absolute Garbage Purchased the 4 month subscription they were pumping in September for football season - touted as having all the NFL action, yet had just a few live games each week. Just noticed a... See more

Rated 1 out of 5 stars

TLDR: refused refund despite not offering content they advertised Signed up to watch Women's Rugby world cup in Canada, which they heavily advertised having the rights to. Watched one game succes... See more

Rated 1 out of 5 stars

F1 Ads are horrible and intrusive. Post race analysis often cut. Other sports matches being transferred to TSN+, making regular TSN subscribers feel obligated to pay more for things that where include... See more


1.2

Bad

TrustScore 1 out of 5

198 reviews

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1-star

No history of asking for reviews

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1.2

All reviews

(198)

104 reviews in the last 12 months

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Rated 1 out of 5 stars

Deceitful renewal practices

Sold me a "4 month pass" which was actually a "4 month auto-renew subscription" and would not cancel the autorenewal even when I called them right after. Thieves.

14 January 2025
Unprompted review
Rated 1 out of 5 stars

Poor scheduling of Women’s Tennis Matches

Once again TSN has messed-up the Australian Open tennis schedule. They should fire their scheduler!! Once again women’s #1 ranked is playing and TSN elects to show a women’s match of two lower ranked players, one of who is Russian!!! I want my money back.

12 January 2025
Unprompted review
Rated 1 out of 5 stars

I signed up for TSN+ for the Grey Cup

I signed up for TSN+ for the Grey Cup. Looked on internet and it said that was the one. It wasn't. I phoned and asked for a refund. Woman said TSN/Bell doesn't do refunds. I never got what I paid for. I will NEVER try TSN again. Great public relations!

17 November 2024
Unprompted review
Rated 1 out of 5 stars

terrible service

terrible service - no customer care. they automatically renewed and even though I contacted them minutes after the renewal, they did not return the money. I've never had this kind of experience with a company.

17 December 2024
Unprompted review
Rated 1 out of 5 stars

TSN+ has gone downhill

It's been impossible to watch Redzone the past few weeks. Difficulty logging in (provider not available), constant buffering for long periods and "something went wrong" message which keeps appearing and requires you to restart watching. Last year, I didn't mind paying the extra fee for Redzone, but given the current situation, it's just not worth the price.

15 December 2024
Unprompted review
Rated 1 out of 5 stars

Terrible customer service

Terrible customer service. Did not deliver what was promised. Tried it foyone day(not even) that was long enough to realize it wasn't for me. Had to pay for a month to find this out. Contacted TSN. No refund. I now understand why they don't offer a free trial period. If they did, subscriptions would drop dramatically. Very disappointed. Not surprised, being that it is owned by Bell media. Very typical of Bell's customer service practices. Last straw for me. Will be cancelling all of my Bell services.

7 December 2024
Unprompted review
Rated 1 out of 5 stars

Now has ads before a channel!!

Subscribed to TSN+ for over a year as that’s the only way to get NFL Redzone if you’re a BellTV subscriber. Sucks that there isn’t a “channel” I can go to, as TSN’s app is sh*t.

Starting today (at least for me since I only use it on Sundays), I now have to watch 30 seconds of ads to watch the ad-free station I already paid for!

8 December 2024
Unprompted review
Rated 1 out of 5 stars

ADS ADS ADS

I went to watch the live TV through the app on an Apple TV, and had to sit through 30 seconds of ads before the main feed and then switched between the main channels and had to watch 30 seconds of ads every time I switched channels on there live feeds. Canceled the subscription right then.

7 December 2024
Unprompted review
Rated 1 out of 5 stars

Thieves

Thieves. I clicked a TSN advertised link to the Man United v Arsenal match today and paid for a month’s service. They didn’t have the rights for this game but refused to refund me. Desperate.

4 December 2024
Unprompted review
Rated 2 out of 5 stars

Sports networks in Canada are a lousy…

Sports networks in Canada are a lousy lot.. especially TSN, that have been long serving in Canada. Am a big premier league fan and Maple Leafs fan.. and the two sports are begging here in Alberta. Leafs are normally blocked off due to regional which is perplexing. The Premier league that has over a billion following is non-existent on TSN.. why are we Canadians subjected to mediocrity and lousy sports networks..? Why are we shorthanded in sports viewership compared to other markets. A waste of money & time!

27 October 2024
Unprompted review
Rated 2 out of 5 stars

I generally liked TSN app

I generally liked TSN app, but now they don’t write a whole story, forcing you to watch the video (and corresponding advertising).
I hate sitting through TSN ads. I pay for their full service, but they force me to watch ads anyway.

26 October 2024
Unprompted review
Rated 1 out of 5 stars

Refund denied after non authorized renewal.

They renewed my subscription without the 1 month reminder. There was no warning that the subscription date was coming and they refused to refund me when I contacted them the same day, as soon as I saw the transaction in my credit card. Customer support is not helpful at all. Tried multiple times with different agents. I will be filling a consumer protection report against them to get my refund. “Under the Consumer Protection Act the contract cannot be renewed automatically unless you receive written notice at least one month before the contract is about to renew.” Avoid them at all costs. This is real. Just look at the amount of people reporting the same issue.

22 October 2024
Unprompted review
Rated 1 out of 5 stars

Unexpected Renewal with No Flexibility

While I appreciate the services TSN provides, I found the automatic renewal of my subscription without any prior notice to be a bit intrusive. It would have been helpful to receive a reminder before the renewal, allowing me to make an informed decision. Additionally, not having the option to cancel after the renewal feels restrictive, especially since I am not currently using the service. A more transparent and flexible approach would greatly enhance the customer experience, ensuring that users feel in control of their subscriptions.

14 October 2024
Unprompted review
Rated 1 out of 5 stars

Terrible Passive-Aggressive Customer Service

I signed up for a 4 month subscription in June to watch the Euro Cup. I cancelled the subscription the next day because I didn't want it to auto renew. Fast forward to October, and it has auto-renewed for another 4 months.

I contacted customer service 5 mins after my bank posted the charge and they won't allow a refund because of "policy" even though I cancelled it, and it billed anyway. Technical issues aside, the customer service rep was unfriendly, passive aggressive, unhelpful, and unsympathetic.

I told the rep that my experience with TSN has been 1/10, and they dismissively replied that they "appreciate feedback and love hearing suggestions!" TSN sucks. Stay away.

14 October 2024
Unprompted review
Rated 1 out of 5 stars

DO NOT REGISTER TO TSN+

I couldn't agree more with the other reviewers. TSN is HANDS DOWN the worst streaming service out there. I got a promotional 4 month subscription to watch pro lacrosse and had tried to cancel my renewal several times. There app is difficult to navigate and it says you must unsubscribe from their Website and not app. I visited the Website and was unable to locate an unsubscribe option ANYWHERE. I tried a few times to unsubscribe but due to the difficulties I figured I would just wait for an email reminder as was outlined in their Terms & Conditions. No email reminder was ever sent and I was then sent an auto renewal email and they had charged me for another 4 months. I called their customer service spoke to several agents and managers and I was absolutely flabbergasted at their poor response and refusal to provide a refund. I understand that they do state this, but I have never had this issue with ANY other streaming service and this policy reeks of a cash grab for unsuspecting people. TSN you're awful, DO BETTER!

9 October 2024
Unprompted review

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