TrustTwo Reviews 

263
TrustScore 2 out of 5

2.0

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Rated 5 out of 5 stars

Second time dealing with Trust Two, who approached me upon qualifying for a further loan, due to good repayment history. Easy to apply, great two communication, and fast BACS into your bank. Only flaw... See more

Rated 1 out of 5 stars

Terrible experience, incompetent company that needed my help to find my Trans Union credit file. Went through the whole process of credit checks and helping them find my guarantors application. Fully... See more

Company replied

Rated 2 out of 5 stars

There is a few good agents within this team but there is absolutely no communication between any of them. My account is currently in arrears due to hardship of COVID however I have spoken to an a... See more

Company replied

Rated 1 out of 5 stars

Terrible, I have lost my job due to Covid-19, they are not offering any payment holidays despite government advice. I cannot pay so now it will fall onto my guarantor who has also lost their job. Nega... See more

Company details

  1. Non-Bank Financial Service

Information provided by various external sources

TrustTwo offer guarantor loans between £500 to £10,000 at Representative 49.5% APR. Use our online application to apply today.


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2.0

Poor

TrustScore 2 out of 5

263 reviews

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2.0

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(263)

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

The whole process is long and a lot of…

The whole process is long and a lot of back and forth which wasn’t needed as I was only topping up a loan so should have my info anyway. Was told my guarantor hadn’t met the criteria so was unsuccessful to the loan being paid out the next day without warning. How it can go to being declined then paid out ?!

17 September 2018
Unprompted review
Rated 2 out of 5 stars

DO NOT RECOMEND

DO NOT RECOMEND! Staff doesn’t have a clue every person I spoke to tells me something different. They are useless at calling you back even had 1 girl hang up on me at 5pm when she finished her shift. I did get my loan eventually and 36% APR isn’t the worst BUT EVEN THEN THEY MESSED UP MY AGREED PAYMENT DATES
Amigo loans is a far better more professional company and so much quicker

17 September 2018
Unprompted review
Rated 4 out of 5 stars

This was my second time using TrustTwo

This was my second time using TrustTwo, and I have been equally impressed on both occasions.
The staff are *genuinely* helpful, incredibly polite, and endearingly patient. Will definitely use them again, if I ever need them.

The only point of friction I encountered happened at the same part of the process on both occasions that I used them: right at the very end of the process.

I got two or three conflicting text messages and two or three conflicting emails, all saying that, variously, the loan HAD been approved, it HADN'T been approved, they had all the information the required from myself and the guarantor, they needed further information from myself and the guarantor. This went on for a couple of days, both times.

In their defence, the staff were as confused as I was, and were very apologetic.

12 September 2018
Unprompted review
Rated 5 out of 5 stars

Really good customer service

Really good customer service.
A bit long winded but spoke with lovely people and they helped me a lot. Was speaking with a lady called Kim and a gentlemen called Ollie.

Be aware, they have to be very thorough on who they lend money too. Make sure you have a good standing gaurantor! Great company.

Thanks trust two!

20 August 2018
Unprompted review

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