Trustico® Online Limited Reviews 58

TrustScore 4.5 out of 5

4.3

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Rated 4 out of 5 stars

All our client's certificates come through quickly even OV and EV certs - they really push them through and stay on top of the process. The sales and technical support team are a great bunch of peopl... See more

Rated 5 out of 5 stars

Being able to place orders online and then get SSL certificates issued in matter of minutes is just fantastic! Not sure why Online Chat never worked for me. I start to wonder if it's ever worked at... See more

Rated 3 out of 5 stars

Great prices, perfect certs, but a lot of hard work to buy or renew - pages of forms to deal with so you need to set aside 30 mins at least, especially first time through! Can you guys consider a way... See more

Company replied

Company details

  1. Software Company
  2. Computer Accessories Store

Information provided by various external sources

Founded in 2006, unlike others, Trustico® does not carry baggage of being born out of a hosting or domain name company. A dedicated SSL Certificate provider, its aim is to revolutionise the market by being a one-stop shop for your online security needs at sensible prices. With a highly trained team offering 24/7 advice on how to buy an SSL Certificate fit for purpose, Trustico® issues within minutes and its ordering system is the first of its kind - even offering an SSL installation service.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

58 reviews

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Rated 5 out of 5 stars

The best service

The best service - it makes no sense why there are people leaving bad reviews, perhaps because it’s a technical product and they don’t understand it! Awesome, thank you so much!

8 February 2026
Unprompted review
Rated 1 out of 5 stars

We have been resellers for over ten…

We have been resellers for over ten years, and everything had worked well until recently. However, we discovered that for the past four years, we have been charged double for certificates.

When I contacted customer service, their response was shockingly dismissive—they claimed the mistake was ours and that nothing could be done about it. No effort was made to investigate or correct the issue.

I strongly advise others to stay away from such an untrustworthy company. Get your certificates from a provider you can rely on.

It is deeply concerning that a company would deliver something different from what was promised and then refuse to take responsibility for their own errors.

8 May 2025
Unprompted review
Trustico® Online Limited logo

Reply from Trustico® Online Limited

Hello,

You have been discussing with our staff the fact that you have placed new orders for SSL Certificates that you have purchased - when indeed you had validity remaining on your licenses. You are asking us to refund 5 years of orders because you ordered new SSL Certificates. It quite simply doesn't work this way; a domain name can have many SSL Certificates issued for many reasons - which is what you have effectively chosen to do. We offered to look at any orders you had submitted within the past 30 days and offer a refund if you had indeed made a mistake by ordering. You rejected this proposal.

You have then requested a 50% refund for all orders for the past 5 years. You have also sent a demand for your administrative costs, and you have threatened to perform chargebacks. This is quite simply fraud.

We are now sending you a further e-mail to advise that you are no longer permitted to order from our company. We are also no longer willing to assist you with this matter. Shall you decide to commit fraud by submitting chargebacks we will ensure to revoke all SSL Certificates and take the matter further. We suggest you refer to our chargeback and fraud policies before continuing to make these threats.

We were willing to work with you; however, we do not condone fraud and will not have a discussion anyone that is threatening us in an unreasonable manner.

Rated 1 out of 5 stars

Treats their resellers horribly too

Treats their resellers horribly too. I placed some money on deposit with them as required by their reseller program. After months of not using it, I asked if I could be refunded the unused funds. I was told no very rudely, so I responded rudely suggesting a partial credit card dispute of the unused funds. I was met with threats of lawsuits and revocation of every certificate currently issued. The fact that they had web pages already prepared for these threats were somewhat concerning in hindsight.

10 March 2018
Unprompted review
Trustico® Online Limited logo

Reply from Trustico® Online Limited

Hi Jason, our reseller program is designed for regular purchasers and offers a discounted pricing structure on that basis. We’d be happy to look at your account and refund the remaining balance, though we would have to adjust the discounted prices that you received to their usual price. If you don’t wish to take advantage of the discounted prices feel free to reach out to us and we will be sure to assist.

Rated 1 out of 5 stars

Unacceptable experience

Unacceptable experience, they have revoked thousand of SSL certs in a night! Not good for business.

2 March 2018
Unprompted review
Trustico® Online Limited logo

Reply from Trustico® Online Limited

Hi Claudio, unfortunately this was a requirement that our company had to adhere too due to the distrust of the Symantec branded SSL Certificates by Google Chrome and other browsers. All of our customers are entitled to a free replacement of these distrusted SSL Certificates.

Rated 1 out of 5 stars

Trustico Online CAN NOT be trusted, 30 days money-back refund is not true!

Very bad experience, asking for 30 days money-back refund, they email us threatening email to blacklisted our website and domain name of refund request.

22 February 2018
Unprompted review
Trustico® Online Limited logo

Reply from Trustico® Online Limited

Hi YK Yeo, you submitted a chargeback to your credit card company which is the reason why you've received a standard e-mail advising of the next steps that we will be taking. A chargeback request is an act of fraud and not a method for requesting a refund (you are disputing that the transaction was genuine). We're sorry that you feel disgruntled, however, we will absolutely report you to a credit reporting agency in this case - unless you decide to resolve the matter. As for the subject of your feedback, it appears that your actually the person that can't be trusted with your credit card.

Rated 5 out of 5 stars

A+ Provider

I ordered my Comodo certificate for my online store very easily and it's all working perfectly.

25 March 2017
Unprompted review
Rated 3 out of 5 stars

Good starter offer but the renewal prices are very different

The certificates do what it says on the tin - no problems requesting, validating or receiving them, and once installed they function as expected. The experience is fairly quick too.
However, whilst the initial offer for the QuickSSL Premium product was good - a reasonable price, and the renewal price clearly stated, there was an unexpected sting in that the initial offer included up to 4 subdomains in the certificate (and I don't recall reading that this was a bonus to the offer), allowing the inclusion of the all-important www subdomain. After renewing, it became clear that no subdomains were included in the (now full) price, and that adding subdomains would be an additional $50/60, which seems to me to be a pricey sting.

13 September 2013
Unprompted review
Trustico® Online Limited logo

Reply from Trustico® Online Limited

Hi, thanks for your feedback. There were some changes at GeoTrust with their products and GeoTrust determined that SAN's needed to be charged for on an individual basis.

The changes to their pricing also hit us, and unfortunately we need to pass on that cost. The original offer you received would of included free SAN's because we were also receiving them free of charge. Please be sure to let us know if there is anything we can further help with.

Rated 5 out of 5 stars

Professional service

From the start the experience has been good. Even the non-availability of the company representative for verification call when called first time has been handled nicely without delay or escalation.

4 September 2013
Unprompted review
Rated 5 out of 5 stars

Excellent Service

I haven't thought twice about referring my colleagues to trustico.com, and i'll certainly call on them in the future. Their support is awesome, their prices are very competitive and their products are top-notch. What more could one ask for?

30 July 2013
Unprompted review
Rated 5 out of 5 stars

Fast and secure

The registration process was fast and easy, i read only good things about this guy's on google. They have prove me that the certificate brought was worh the effort !

5 July 2013
Unprompted review

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