TrustFares Reviews 

For a company to be named TrustFares, I will never trust them again. Their customer service agent Michael Thomas was very rude and disrespectful. For the company to not take ownership for cancelling my reservation and not communicating this information ahead of time is unacceptable and unprofessional. How I found out my reservation was cancelled was when I had isssues trying to check-in to my flight. Nothing was ever emailed to me nor was I called. Very very frustrasting situation and no resolution. And when I asked to speak with a supervisor several times, I was denied that request and told they can send an email with my callback number. When you do that, nobody ever calls you back. This was something that required immediate escalation to a supervisor and Michael wouldn't do it. Terrible service. I was left with having to find another flight on my own that was more than double the original price I paid with TrustFares. Proceed with HIGH caution when booking with them.

I need your last minute flight and the pants and they came through with a great price and got me on my way!

I paid for a ticket yesterday. Their website says confirmation within 24 hrs. Still haven't received any confirmation. Emails unanswered and now on the phone 1.5 hours, still on hold

They are Indian fraudster, typical bait and switch techniques are what they use to lure customers. An absolute stay away, please be very aware!!!!!

Customer service was superb! Lola can be crazy and I was nervous but she was cared for as one of their own! Thank you! We will be back.

If I could give 0 stars I would as this is what this company deserves! 6 days before our trip an email is sent to say our flights haven’t been confirmed by airline. Subpar customer service. AVOID unless you like frustration and ruined plans.

Agent Michael Thomas was very helpful and resourceful to getting my reservation resolved. Thank you and really appreciate you.

It’s a fake website it allows to book a flight and then they will call you for more money even after the confirmation number is issued.
DO NOT GO WITH THEM

Scammers. My grandmother bought a ticket and got it cancelled so she could get another time. She bought another and they told her the previous one as cancelled. We called again and both were charged. The they had "cancelled" was still on. Don't use this agency if you don't want to lose your money. They said we couldn't get a refund even though it was within the 6 hours. I would give it 0 if I could.

Good customer service

Cheap, good service

Great attitude lots of patience very helpful. Micheal Thomas thank you so much for your help and patience

The worst experience I have ever had with this scam company,,, it’s a scam company beware of them, I booked my ticket through them two days ago and when I get to the spirit airlines they informed me that my ticket didn’t get confirmed or got cancelled due to the payment that this scam company used for purchase,
They used three credit card to purchase my ticket all of them are declined so spirit airlines consider it as a fraudulent, they attempted to purchase my ticket with three different cards after they charged me…. Be careful !

The price was cheaper than anything I could find online. I got my boarding passes emailed to me in plenty of time to be able to take care of my seat & bags.

Very smooth process. Staff was friendly and helpful

The reviews citing this travel site as a scam that tries to upsell you are accurate. The positive reviews are likely fake. My friend and I booked a flight with them on Dec 24 for January on French Bee airlines. We called Dec 26 since we had not received an e-ticket confirmation despite the site saying processing was 24 hours but we gave them the benefit of the doubt given the holidays (though all bookings should be automatic). Thankfully they didn’t charge our cards. They stated the ticket was delayed due to the holiday but we would have a ticket by mid-day the 27th. Today, on the 27th, I received an “urgent email that they needed verbal confirmation for my reservation- sketch but okay. I called to be told the ticket was on standby still for the original price but they could confirm a ticket now for $129 more than what was originally quoted. I said no I wanted to cancel and the individual I spoke to said he would send me an email with the updated details. I said no, I just wanted to cancel and I wanted an email confirming that the reservation was cancelled. At the time of this review, I did not receive a cancellation confirmation despite asking for one multiple times, and have now emailed them to ask for written confirmation of cancellation so they can’t charge my card.

Straight gargabe. Trash. Scam. Cant be real. Cost me my dream job. Never got my boarding passes. I call they said my flight was changed. That didn't work for the event I needed to attend. I call back to see if I can get to this event at all. They give me different flights. 6 hours no passes. 5 phone calls and every single call I'm told to wait another hour. I'm out of time now. I need to leave for the airport. I call frontier customer service since that's the airline I'm booked with. They inform me my booking was canceled due to fraud. They had attempted my card over 20 times. Now noone had told me this and I work for the bank of the card I was using and never got a fraud alert. They charged me more than agreed and charged me 3 times. So im now out the fare I never used. The rental car and hotels that were non refundable and I lost the job of a lifetime. *$&$;$% this company. If it's even real. When they sent me passes the app you download is a fake. It says internal error. DO NOT USE THEM. PAY THE AIRLINE DIRECTLY.

I had a very disappointing experience with Trust Fare. On November 30, I purchased a plane ticket for $65. Today, December 3—the day before my flight—I received an email asking me to confirm my identity. When I called, I was informed that the $65 flight was no longer available, and I would have to pay $127 for the exact same flight, at the same time, to secure a seat.

I find this practice extremely unjust and inconsiderate. For three days, I waited for a confirmation email from them, believing my flight was booked. Instead, they waited until the last minute to notify me that the flight I had already paid for was “unconfirmed” and that I would have to pay nearly double to secure my travel plans.

This kind of behavior feels like a scam—taking advantage of people who are trying to travel, knowing they don’t have time to make alternate arrangements. Waiting until the day before a flight to inform a customer of these issues is unacceptable. I would not recommend this company to anyone and strongly advise others to avoid Trust Fare.

The staff were very helpful, considerate, and knowledgeable,

TRUST FARES IS A TOTAL SCAM! WHEN I BOOKED A FLIGHT, THERE WAS NO BOOKING CONFIRMATION BUT STILL CHARGED ME MONEY! I CAN'T EVEN GET MY MONEY BACK AND THIS CRAPPY COMPANY SAID "you'll need to wait 24-48h in advance to recieve the money back" WHEN 48 HOURS WAS OVER, THEY SAID TO WAIT 7 DAYS! BEWARE OF WEBSITES LIKE THESE!