TrustedHousesitters Reviews 

31,216
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 8,891 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the helpful staff and the smooth, well-organized service that makes planning trips completely stress-free. People note that connecting with reliable pet sitters is remarkably straightforward and gives them immense peace of mind while traveling away from home. However, some reviewers were not happy with the high annual subscription fees and additional service costs. Some people also felt that navigating certain features on the platform or dealing with the website structure could sometimes be overly complicated and frustrating. A few consumers mentioned that finding adequate support when technical problems arise is exceptionally difficult.

What people talk about most

Service

Reviewers mention positive feedback about service, expressing deep satisfaction and peace of mind knowing... See more

User experience

People report positive experiences with user experience, highlighting that the platform and application are... See more

Staff

Consumers find staff to be positive, highlighting helpful, friendly, and professional teams that provide... See more

Website

Reviewers highlight ambiguous aspects of website performance, noting that while some consumers find the... See more

Price

Customers consistently note negative experiences with price, highlighting deep frustration over unexpected... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Conceptually great - like Airbnb but for pet sitting. In practice the concept works brilliantly - we put our "listing" on the app, a sitter couple applied, we accepted and the sit went really well. A... See more

Rated 4 out of 5 stars

The various forms that you, as a newcomer, have to fill out are organized in an overly complicated structure. For instance, the shopping list takes forever to complete because you have to start a new... See more

Rated 4 out of 5 stars

Found first sit no problem. Site has many opportunities. Only disappointment we experienced was not being able to secure lounge passes. The rules are too restrictive. Out of 5 Terminals they were only... See more

Rated 4 out of 5 stars

We had a very good first experience with Trusted Housesitters. It made us three week trip to Italy possible with little worry about our dog, Sammy. My only concern was that, when I had initial quest... See more


Company details

  1. Pet Sitter

Written by the company

TrustedHousesitters is the altruistic way to find a house and pet sitter when you're next going away. It provides a real win-win. Home and pet owners can find rated people happy to care for their home and pets in return for a retreat worldwide. If you have any questions then call or email one of our customer service agents who are all experts in house sitting, having been members of TrustedHousesitters.com themselves.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

31K reviews

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4.4

All reviews

(31,216)

8,910 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We were able to interview a number of…

We were able to interview a number of qualified and experienced people to house sit for us. Those people were professional, on-time and they kept our house clean and our dog well looked after. We were able to take comfort from the background check that TH does.

26 October 2026
Rated 1 out of 5 stars

SCAM!

I saw houssitting which I wanted, so I created the profile, paid the fee and gues what - all nice sittings disapeared. They just bait you to get money!

30 October 2026
Unprompted review
TrustedHousesitters logo

Reply from TrustedHousesitters

Hello Alenda D.,
Thank you for sharing your feedback. We completely understand how disappointing it is to miss out on a sit you were excited about.
Listings on our platform are live and arranged directly by owners, so availability can change quickly as applications are received and confirmed.
We want to make sure you have a fair opportunity to use the platform or explore your account options if it isn't the right fit. Please reach out to our team via Live Chat with your account details so we can review this for you directly.

Rated 2 out of 5 stars

THS keeps recommending sits and filling…

THS keeps recommending sits and filling my home page with sits in countries I would never visit, saying "we think you would like this sit". There is no way to filter out these countries and I miss opportunities in other places.
Also I get notifications of "new sits" only to find it is an old sit re-listed.
Both very easy fixes for THS

30 October 2026
Unprompted review
TrustedHousesitters logo

Reply from TrustedHousesitters

Hello Phillip,
Thank you for your feedback. We appreciate that you want your recommendations and alerts to accurately reflect where you plan to travel. We have shared your comments with our teams. 
If you have additional thoughts or need assistance adjusting your current alert settings, please reach out to our support team via Live Chat with your account details.

Rated 5 out of 5 stars

Be specific in what you need

We had a wonderful house sitter. She was conscientious, thoughtful and understood our needs and met them.

It was hard to find someone because we have a llama and alpaca and the form only covers horses as livestock. People who know llamas will tell you they are less work than cows or horses.

I was hesitant to have someone who was bringing their own dog since we had two, but the house sitter's dog was well-behaved and very social. It was like doggy vacation with a new friend here. We appreciate her communication and that she walked them daily.

I hope she comes back!

27 October 2026
Rated 5 out of 5 stars

Mother and Daughter Duo

My daughter and I have only just started using Trusted housesitters and we are impressed how easy it was to navigate and communication is excellent not just between houseowner/sitters but the admin team as well. The cost of joining is recovered really in just one sit, got to love the value.Looking forward to trying the Overseas section, look out World! Pat and Kate are coming 😄

3 October 2026
Unprompted review
Rated 5 out of 5 stars

This was our first experience with…

This was our first experience with Trusted Housesitters and we couldn’t be more pleased.
Sandra was just the best thing that could have happened for Monty. She had an instant connection with Monty and they both seemed to have enjoyed their time together.
Our trip was more enjoyable as we felt very confident knowing Monty and our home was in very good hands.
Sandra sent updates and photos. She was working remote but able to work with Monty’s schedule.
We have additional travel planned and have sitters scheduled and have good thoughts that we will be hopefully as happy as our first experience.

7 October 2026
Rated 5 out of 5 stars

Website and process guides great

the Website is amazing and the instructions on what and how the information should be presented to use this service was great - the ability to manage applications, sort and filter and then the support materials was very very good

30 October 2026
Rated 5 out of 5 stars

The website is easy to use

The website is easy to use. Not complicated or over designed and I can quickly find what I want. When I've chosen my sitter, Housesitters manages the other applicants so I don't need to turn them down.

16 October 2026
Rated 5 out of 5 stars

Best experience I could ever expected it to beMy experience best ever being my first time ever…

My experience being my first time to use trusted pet sitters was excellent spot on. I’ve applied for many jobs and so many of them have not responded at all and it’s been months. This lady I applied and within days she wanted to FaceTime and immediately we clicked, she knew I was upfront and honest, and I felt the same about her. She was over the top kind helpful we were new to the area. Lots of recommendations couldn’t have been better.

28 October 2026
Rated 5 out of 5 stars

Excellent first experience

This was our first time using Trusted Housesitters and we had a great experience. It was relatively easy to find and book a sitter and customer service was helpful when I was finally able to find the number to call (finding the number was a bit of a challenge). Our sitter has great reviews and she did an amazing job looking after our place and animals.

8 September 2026
Rated 5 out of 5 stars

This was my first time used…

This was my first time used TrustedHousesitters and having provide the welcome kit questions for me to complete was super helpful, some of those I had not considered. I also like the auto generated time sensitive reminders.

6 October 2026
Rated 5 out of 5 stars

Love the idea of the platform

Love the idea of the platform! Just shows how an idea can come true. This has been a gamechanger for me. Also the team behind THS work on improving the platform and user experience which tells you something about their commitment to the users.

28 October 2026
Rated 5 out of 5 stars

Great sit in Downton

Great sit in Downton. House and dogs were as listing said. Communication with owners was very good and efficient even when they were away. House and dogs easy to care for, dogs very well behaved and calm. Great local walks and amenities. Surrounding area beautiful and great to explore.

21 October 2026

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