TrustedCare Reviews 

822
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 78 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the knowledgeable staff for listening carefully and offering prompt, practical guidance during very stressful times. The dedicated team successfully takes away the heavy burden of finding suitable care options by acting quickly and efficiently, ensuring families feel supported. However, some people mentioned that receiving outreach from numerous care homes could sometimes feel a bit overwhelming when trying to progress at a slower pace. Despite this minor aspect regarding communication volume, consumers remain deeply grateful for the comforting support provided throughout their entire search process.

What people talk about most

Service

Customers consistently note positive experiences with service, describing it as an invaluable resource during... See more

Staff

Reviewers highlight deep satisfaction with the staff, frequently praising team members for being... See more

Customer service

Users describe positive interactions with customer service, highlighting empathetic and swift responses when... See more

Response time

Reviewers mention positive feedback about response time, highlighting swift and immediate support. Consumers... See more

Customer communications

People report positive experiences with customer communications, highlighting regular check-ins and prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We needed 24 hour care for our uncle urgently and we live quite far away, so we had no local knowledge of the care homes in the area . The situation became more crucial over a weekend - not always th... See more

Company replied

Rated 5 out of 5 stars

Very helpful. Looking for a care home for my 25 year old disabled daughter as her current home is closing down very soon due to bankruptcy. Trustedcare have been very helpful in trying to find altern... See more

Company replied

Rated 5 out of 5 stars

I found trusted care after all avenues I explored for my step dads care had failed miserably, offering no help at all. Millie at trusted care was just the best, and the very lifeline we needed. She... See more

Rated 5 out of 5 stars

I cannot say enough good things about the service provided. Exploring the care sector as a novice is a minefield in, what is, already a very stressful time. Trusted Care takes the load off and helps s... See more

Company replied


Company details

  1. Aged Care

About TrustedCare

Written by the company


TrustedCare offers free help & advice to people looking for care for themselves or a loved one.

TrustedCare is a leading platform in the healthcare industry that provides comprehensive and reliable information about care homes and home care providers. Our expertise and knowledge in the care industry assists individuals in navigating the complexities of choosing the right care solution. With a strong focus on quality, transparency, and trust, TrustedCare aims to assist individuals and families in finding the best care solutions for their loved ones.  


Start your search today Care Homes Nursing Homes Home Care Live-in Care

TrustedCare also offers personalised support to users through our specialist team of Care Advisers, who can talk you through your options and identify the best services locally to provide the support you require. Our expertise and knowledge in the care industry assists individuals in navigating the complexities of choosing the right care solution.

Contact Us Today

Our care seekers can explore a wide range of care options tailored to their specific needs, through TrustedCare. Whether it's residential care, nursing homes, dementia care, or assisted living, TrustedCare has options for all. One of the standout features of TrustedCare is our commitment to transparency. Users can access detailed profiles of care providers, including information about facilities, services offered, and user reviews.


Contact info

4.9

Excellent

TrustScore 5 out of 5

822 reviews

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4.9

All reviews

(822)

65 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Leigh-anne was very responsive and kept…

Leigh-anne was very responsive and kept in touch regularly checking that I had all the information I needed.

21 November 2025
TrustedCare logo

Reply from TrustedCare

We are always here to help so if you need anything going forward, please do let us know.

Kind regards,
Leigh-anne

Rated 5 out of 5 stars

Very helpful service

18 November 2025
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Reply from TrustedCare

Thank you for taking the time to share this. We are more than happy to provide support until you find the perfect home.

Kind regards,
Leigh-anne

Rated 5 out of 5 stars

I found this company very helpful…

I found this company very helpful indeed in finding my father a suitable care home.
They asked a lot of questions to establish the kind of csre my father needed and found us 2 in the area we mentioned.
I spoke to a lovely lady called Ruby who rang me regularly to see how we got on.
Ruby made me an appointment for a few days later after agreeing on a place. So Altogether dad was in within 6 days...its a lovely place too. I would recommend Trustedcare to help with finding the right care home for your loved ones.

11 November 2025
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Reply from TrustedCare

We are pleased to have been able to assist you, and should you need support in the future, we will be happy to help. Please do not hesitate to call or email us, and we will see what we can do.

All the best,
Ruby

Rated 5 out of 5 stars

Really good experience

I was inundated with offers of help and managed to find a lovely care home for my dad at very short notice. Matthew was very helpful in our search

28 October 2025
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Reply from TrustedCare

It’s been a pleasure to help. If there’s anything else you need, please don’t hesitate to get in touch.

All the best,
Matthew

Rated 5 out of 5 stars

They were very helpful and listened to…

They were very helpful and listened to what you were looking for.
Had a few calls just to check in fir a few wks

28 October 2025
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Reply from TrustedCare

We’d be more than happy to help if you need any further support in the future — just drop us an email or give us a call.

Kind regards,
Matthew

Rated 5 out of 5 stars

Extremely helpful and helped me…

Extremely helpful and helped me navigating the care system

21 October 2025
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Reply from TrustedCare

We’re glad to hear that we’ve been able to support you throughout this process. If you need any further assistance, please don’t hesitate to give us a call.

Kind regards,
Ruby

Rated 5 out of 5 stars

We spoke to a lovely lady called ruby…

We spoke to a lovely lady called ruby she was so professional in her approach and put us at ease she has been there every step of way to get my dad the care home he needs thank you so much ruby

21 October 2025
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Reply from TrustedCare

Thank you so much for your kind words! I am delighted to hear that we were able to support you and your dad throughout the process and make things a little easier along the way.

All the best,
Ruby

Rated 5 out of 5 stars

Helpful and quick response made finding…

Helpful and quick response made finding a carer much easier

16 October 2025
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Reply from TrustedCare

Thank you for taking the time to leave a review. We’re so pleased to hear that we were able to make your search for care a little easier.

Kind regards,
Tabby

Rated 5 out of 5 stars

Understanding, responsive and caring

The team took time to understand our needs and came back quickly with a fully qualified shortlist. They kept in touch and were really helpful throughout the process.

16 October 2025
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Reply from TrustedCare

Thank you for your kind review. I’m glad that you’ve been able to arrange support on this occasion. If you need any further assistance in the future, please don’t hesitate to get in touch with us.

All the best,
Matthew

Rated 5 out of 5 stars

5 star 👍

Great service willingly to listen to what’s needed I.E proper care for someone’s who has Alzheimer’s

15 October 2025
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Reply from TrustedCare

Thank you for leaving a lovely review. We are pleased to hear that we have been able to support you through this process. If you need anything else, please don't hesitate to give us a call back.

Kind regards,
Leigh-anne

Rated 5 out of 5 stars

Excellent

Excellent service provided to source an emergency respite place for an adult under 65 years old. Prompt in responding and follow up calls too to check on our progress in obtaining a place, calling us even on a Saturday. Very impressed with the help given to source respite. Care home was really good too.

22 September 2025
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Reply from TrustedCare

Thank you for your review. I'm pleased our support helped you find the right place for your loved one.

Best wishes,
Matthew

Rated 5 out of 5 stars

We needed 24 hour care for our uncle…

We needed 24 hour care for our uncle urgently and we live quite far away, so we had no local knowledge of the care homes in the area . The situation became more crucial over a weekend - not always the best time to gain information . Trusted care assessed our needs for our uncles care, made us aware of where there was availability and sent details of two places promptly for us to call. This resulted in a visit, a follow up assessment and after 3 days we had settled our uncle into the right setting

7 October 2025
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Reply from TrustedCare

Thank you for taking the time to share your experience. We’re so pleased to hear that our service helped you find suitable 24-hour care for your uncle, especially during a challenging weekend situation. Our team aims to provide timely and reliable support when families need it most, so it’s great to know the process led to a positive outcome.

Best wishes,
Leigh-Anne

Rated 5 out of 5 stars

Leah_Anne was very helpful

Leah_Anne was very helpful. Excellent

9 October 2025
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Reply from TrustedCare

Thank you for your review. If you need any further assistance, please don’t hesitate to give us a call.

Best wishes,
Leigh-Anne

Rated 5 out of 5 stars

Very helpful suggesting care homes for…

Very helpful suggesting care homes for my 91 year old mother. Thanks to their help we found a lovely home who,, after a brief assessment, accepted/offered my mum a place.
Highly recommend - thank you.

9 October 2025
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Reply from TrustedCare

Thank you for your kind review. We wish your mother all the best in her new home.

Best wishes,
Leigh-anne

Rated 5 out of 5 stars

Immediate contact and follow up

Immediate contact and follow up

4 October 2025
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Reply from TrustedCare

Thank you for leaving a review. We’re here if you need any further support. Please don’t hesitate to get in touch by email or phone if we can assist you with anything else.

Kind regards,
Tabby

Rated 5 out of 5 stars

Wonderful and caring support when it is most needed

My mum was referred on the Sunday, got a list of possible places for emergency respite care on Monday and was then rung by a care home. Visited in the afternoon, assessment for my mum on the Tuesday and she was in by the Wednesday afternoon.

All the worry and concern was taken away from me within 3 days. I was so grateful and relieved.

I had not heard of TrustedCare previously but I would highly recommend them to anyone who needs kindness and support during such difficult times.

26 September 2025
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Reply from TrustedCare

This is such a wonderful review, thank you for taking the time to share it. We’re so pleased to have been able to support you on your journey. If there’s anything else we can help with, please don’t hesitate to get back in touch.

Kind regards,
Matthew

Rated 5 out of 5 stars

Respite care

The Trust was very helpful in finding respite care for my Dad. Abigale was very helpful and offered ongoing support throughout. Thank you so much.

24 September 2025
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Reply from TrustedCare

Thank you for leaving a review. We are always here if you need any additional help.

Kind regards,
Abi

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