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Review summary

Created with AI, based on recent reviews

Evaluating 115 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the helpful and knowledgeable staff, often highlighting specific employees for their excellent customer service. The convenience of various store locations is also frequently mentioned as a positive aspect, along with the quality of some products and the availability of good deals. However, some people were dissatisfied with certain aspects, including long wait times, particularly for online pickup orders. There were also concerns raised about product quality, with some customers reporting issues like missing items, half-filled products, or discrepancies in labeling. A few other people also felt that the customer service was occasionally unprofessional or unhelpful, and some found the product packaging difficult to open.

What people talk about most

Staff

People report ambiguous experiences with staff. Many customers praise staff members for being friendly,... See more

Product

Users describe ambiguous interactions with product. Many customers express dissatisfaction, citing issues... See more

Location

Clients share ambiguous opinions on location. Many customers praise specific locations, highlighting... See more

Service

Customers consistently note ambiguous experiences with service. While many reviewers praise the great... See more

Customer service

Customers had ambiguous experiences with customer service. While many reviewers praised the excellent,... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Today I went to Trulieve in Clintonville. I am a medical patient. First, I was shocked that the handicap ramp is labeled for "recreational patients" while the "medical patients" must climb the stai... See more

Rated 2 out of 5 stars

I asked the associate to dispense syringes under inhalation. He said that he would. He didn't. Some corporate troubleshooter named Phil was of no help. Left me with not enough mgs for the entire perio... See more

Rated 2 out of 5 stars

Dropping trulieve into permanent 2 star status. as with all the larger names, MUV, Surterra, Etc., this place only grows hybrid stock and labels it whatever. even the designer labels that arent from... See more

Rated 5 out of 5 stars

Went to Truelieve I Riverview today and as usual it was a great experience. Great service was provided by Keke who is knowledgeable and friendly. Always 5 star customer service. My only issue with Tru... See more


Company details

  1. Vitamin and Supplements Store
  2. Fitness and Nutrition Service
  3. Herb Shop

Information provided by various external sources

At Trulieve, we strive to bring you the relief you need in a product you can trust.


Contact info

3.4

Average

TrustScore 3.5 out of 5

783 reviews

5-star
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1-star

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Sticky lid cover with ground flower

I would hope that they would come up with a non sticky protective film when you are buying ground flower. If for any reason the jar is tipped over, a lot of the grounds stick to the lid cover, which is a loss for me because you can't scrape it off. Please perfect the packaging. Thank you

12 November 2025
Unprompted review
Rated 1 out of 5 stars

This place is a buzzkiller

This place is a buzzkiller. I get scolded for putting my ID on the counter. Then got overcharged by 50% w/o worker noticing (not first or even 2nd time), then asked to use my points and got ignored. Trulie horrible place, I wish there was an alternative here, closer than muv

29 November 2025
Unprompted review
Rated 5 out of 5 stars

Amazing place and employees

First, I would like to start off with the location is absolutely convenient for me close to my house. They always have what I need in stock, the deals are absolutely amazing. I am a regular I deal with Kristy 95% of the time and she is phenomenal. Amazing customer service., polite, always make sure my needs are met. I will absolutely be returning to this location.

20 November 2025
Unprompted review
Rated 4 out of 5 stars

Good

Good, friendly customer service and knowledgeable staff at Trulieve has had me a customer since their opening. Almost always a good selection.

7 November 2025
Unprompted review
Rated 5 out of 5 stars

Charlie, Longwood FL…

Charlie over at the Longwood FL location was able to answer all my questions and provided the best customer service I’ve ever experienced while visiting. Thank you sir for helping your patients!

2 November 2025
Unprompted review
Rated 1 out of 5 stars

The express is always ignored

The express is always ignored, you can be number one on express and wait till 30 people are taken care of before you are even if you are next in express, when you inquire about the long wait the girl laughs at you and acts like your a problem for them, I’ve been shopping Riverview fl since the opening and I’ve about had enough with the rude ass people that work there. Number one on the list is number one not number 30 or people being chosen by preference and who they know. After this long wait I will be sure to take my 200 plus dollar a week business somewhere else!

2 November 2025
Unprompted review
Rated 5 out of 5 stars

This Trulieve is my favorite

This Trulieve is my favorite! The staff is super friendly and very helpful when I have questions ! I love all the products they have to offer . I always recommend my friends here :)

18 October 2025
Unprompted review

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