True Traveller Reviews 

My claim was processed within hours by Lesia, and the money was back in my account on the same day. Superb service. I'm really impressed.

I’ve been using True Traveller for long-term insurance outside the EU (in Canada), and I’ve already had a chance to try it out. Luckily it wasn’t anything serious, but the whole process was super quick and easy.

I hurt my shoulder on a Tuesday, and on Thursday morning I went to see a doctor just to be sure. He checked it, said I didn’t need any extra tests, and I left with just an invoice and a receipt.

That same evening I submitted the claim, uploaded the documents, wrote what happened, and the next morning the money was already in my account.

I still have over half a year left on this insurance and hopefully I won’t need it again, but if I do, I know I can rely on them. So honestly, I can recommend True Traveller with no hesitation.

Me ans my wife went trekking in Nepal. We unfortunately made a claim as my wife become ill whilst on the mountain. True traveller sorted everything quickly and made a terrible situation easily for us. I’ll be using true traveller again

We've used true traveller for years now and always had a great experience. I spoke with Daniel who was helpful.

After being advised to use True Traveller for my 'once in a lifetime' holiday it was the worst decision I have made that has lost me thousands of pounds. I was no longer able to travel due to civil war breaking out and the security level increasing to ''essential travel only'' the day my flight landed. Because I technically could have still gone as it was classed as ''travel but with extreme caution'' a few hours before when my flight left the UK I have been told my claim is invalid and I will get zero back. The ridiculous thing is if I had gone it would have cost them a lot more having to repatriate me back home. I would avoid at all costs and certainly as an experienced traveller would never use again.

It is useless!!
It does not cover anything about travel. It covers you only in case of a terrible accident, paying for repatriation (but you really need to have a super bad accident). It doesn't provide any cover for flight connections or delays (DELAYS ONLY OVER 12H!).
Moreover, if you live in Switzerland, it is completely useless, because you can do a complementary healthcare insurance with LaMal that, for just 5CHF (Groupe Mutuel Mundo), covers you abroad (repatriation as well). In this way, you avoid spending 300CHF for True Traveller Policy and you are covered within the LaMal (ps.: the healthcare coverage would be even higher with LaMal as Switzerland is the second country after the US with the most expensive healthcare).

Switzerland's Private Liability Insurance covers loss of baggage (or other personal belongings) and personal liability abroad. The only cover remaining is natural disaster (not very useful in general) and disability (a coverage that you should have even for when you are in your home country and not just for when you are travelling! So, if you care about it, better think about Life Insurance!).
Such so, as everything is already covered by other Swiss Insurances (that you would have done already), it is better to avoid True Traveller!!!

They've been perfectly happy to insure me over the last couple of years but as soon as I mentioned a medical condition (gallstones) they will no longer renew my insurance.

A complete waste for money of you are trekking in Nepal.

€300 for the insurance, plus €900 excess of you need heli evac. Not worth it at all as a helicopter evac only costs €2500... you'd be essentially paying half it if you need it, defeating the purpose of insurance. Would you get house insurance if you had to pay half the cost of the house when you claimed?

Although, they do respond quickly so its not 0 stars.

Well pick me up and dust me down. What fantastic service.
I needed to attend a clinic whilst in Khao Lak Thailand on the 20/10/25.
On the morning of the 21/10/25 I submitted my claim. 8 hours later the money was in my account.
Service other insurance companies may want to aspire to
Thank you Lesia and True Traveller.

True Traveller insurance was highly recommended to me - I was highly disappointed to be told that as an over 65 year old I am too old to be offered an insurance policy. As someone who regularly takes part in ocean sailing and mountain walking I do not consider myself ready for a 'golden oldies' cruise or a beach recliner yet! Come on True Traveller, how about rising above algorhythms and providing some individual service???
Thanks for your reply - but still not impressed. People don't stop adventuring just because they reach x number years of age.

Tried to get a quote but they do not offer to anyone over 65 pre retirement age and were unable to find anyone that did they stated after I completed all my information..
This is surprising as many do ! A five second glance on google would have revealed hundreds !

Paid out hundreds for my insurance to cover my trip to Nepal to get specific coverage for Everest Base Camp. Due to circumstances out of my control, I wasn't allowed to board my flight to Nepal. True Traveler said they couldn't help and refused to cover any cancellation fees. Do not book with them, find another insurance without as many loopholes that will actually help you.

It was easy to claim and also easy to send all the documents using only my phone. Additionally, they acknowledge the claim the same day, and they also fulfilled the timelines provided. 100% recommended.

After having Bali Belly in Indonesia, I went for IV treatment. I got reimbursed in 2 days. Amazing services! I paid by myself as it was only 150 eur

First of all, the client is assigned a person so you feel you have personal attention. It's very human.
The efficient & speedy way, the claim is attented to.

everything easy and fast, thankyou Rron!

TrueTraveller is one of the few companies that will offer cover if you've already started travelling i.e you're not starting and ending your trip in the UK. Their people on the phone are really friendly and helpful and when I needed to make a change to my policy on a Sunday morning, I emailed in my change and they sorted out the issue within an hour.

Great service and will definitely be using them again.

Their insurance in underwritten by Axa and then further subcontracted out to other insurance companies in the country you are visiting.

To get any info or medical treatment organised you have to go through about 5 layers of middlemen to make anything happen, and then work your way back up the chain to make a claim.

Very poor service all round.

Never write reviews but came here to say True Traveller are honestly so good. Have been with them for a few years for various different working holiday visas and had to file a few different claims. Their site makes it so easy and their team are so efficient, everything settled super easy.

I recently made a claim with True Traveller for a giardia stomach bug I caught in Thailand, which required multiple medications to treat. I was amazed by their efficiency... they responded the same day I submitted the claim, and the money was in my account just hours later, covering all the medication and doctors fees! The entire process was quick and easy, all done on my mobile with no hassle.

Having used other insurers in the past that made claims difficult and seemed reluctant to pay out, True Traveller has been the complete opposite experience. Their service is fast, straightforward, and reliable. I highly recommend them for anyone looking for trustworthy travel insurance, that will actually pay out on your medical claims. 10/10!