Iwas surprised and disappointed when I learnt that I had to pay a token fee of £15.00 to return an item which I found to be unsuitable.
Delivery fine, packaging fine, but sadly I found that the item (petrol strimmer) was more heavy duty than I had expected.
When returning items it was suggested that you use their 'email us' option but I could not find the email address I was supposed to use on the site. I telephoned them and was informed that I had to pay a £15.00 fee to get the goods collected by their carrier - I could use my own carrier but any damage incurred would be my responsibility.
I was disappointed that I had to pay to get the goods returned as I could not see these conditions outlined on the website. I don't mind entering a contract with those conditions - but I should be informed first.




