TruClothing.com Reviews 

Dry Cleaning + Refund Issues: (Croydon Branch)
The guys are polite and friendly until you have a genuine customer services issues.
1) Please beware that purchasing a suit with suede trim cannot be dry cleaned, as non-colour fast material will bleed or run when dry cleaning.
2) Reputable dry-cleaners refused to dry clean due to poor material issues.
3) TruClothing refused to full refund and only offered exchange. I was very fortunate to buy via credit card and got refund through bank charge back.
4) We purchase products in good faith, how can they expect clothes to be warn once and unable to dry clean. They need to verify material with their suppliers.
5) If you decide to purchase from shop, please ensure they guarantee dry cleaning

Absolutely blinding suit and tie, top quality, great fit and good price too! Ordered on Sunday suit delivered on Wednesday (Monday was a bank holiday too) HIGHLY RECOMMEND

Paid an Extra £9.99 for Saturday delivery well within the 3.30pm time limit and they failed to deliver so I contacted their customer service and twice been told it would be refunded but it hasn't. Total scam and automated AI chat that doesn't care about their service. TRUCLOTHING just lost a customer who was about to buy a 3 piece suit.

The gentleman that served me was incredibly helpful with my sizing and looked after me throughout my entire experience, I’d definitely recommend to anyone coming down

Bought a suit online, loved it

I came to the shop with my son a matching coloured suit which looked amazing on the day. Great customer service and treated me with lots of respect by Imran. Would definitely recommend to come again.

The only issue I had was with the Sizing I ordered a UK sized 42 inch chest jacket and waistcoat which came with a 36 inch waist trousers when delivered i tried it on and the sizing was more like a 38 inch chest and 32 inch waist. I had no time to keep resending the items as I was due to go to a wedding within a week and would have most likely to have had to take the items to a tailor if I'd have sent back and requested 2 sizes higher than my actual size. I had no issue with sending back and getting a refund the company were very helpful and I urge people who are buying for special occasion to buy in advance as this will give time to send back and replace and possibly use tailor for alterations. Don't buy from a third party buy direct from the site or get the app. The material was quality and for the price a snip at what I actually ended up paying out on a suit for leaving things late would recommend you use if buying a few months in advance.

Needlessly complicated delivery. I should not have to sign for a £30 item. No standard delivery options, all premium couriers - completely unnecessary. No option to provide delivery instructions like leave it in a safe place or with a neighbour. I was out the first day DHL tried to deliver, so stayed in the next day deliberately to wait for their parcel - courier didn't even ring my doorbell, just slipped a "Sorry we missed you" card into my letterbox. DHL only "attempt" delivery twice anyway but by that point it was too late and I no longer had a use for the item so I sent it back for a refund.

TruClothing customer service very unprofessional and rude. Implied it was my fault. Got defensive about their delivery options.

Awful company, awful employees, awful couriers. Do not order from TruClothing.

AVOID AT ALL COSTS!!!!!

Terrible company. Ordered a suit, paid £16 for next day delivery by 10.30 am. Did not end up coming for another 4 days. Emailed them for a full refund and also to refund the delivery as the service bought was not provided. Not only have they not apologised for not providing a service I paid for, that they also advertised, the “customer service” team have been rude and patronising. Safe to say if I have any issue getting my refund, I will be going through the banks fraud department. Will never purchase from again.

As annoying as it has been them not meeting the next day delivery I paid for, I would have been much more understanding if I had been met with good customer service but given how I have been spoken to not only will I never buy from again but I want to make sure others are aware who they are buying from. Avoid at ALL costs!

Bought a suit and was double charged, went to look at my order and it says I haven't got anything, fraud team of my bank called. Bloody scam

If I could give less than one star, I would. They refused a refund, stating I removed a tag, which I did not. I have called twice to speak with some on was told i would get a call back the next day this did not happen. Having looked back, I am not the only customer this has happened to. Stay well clear; it's an absolute scam. To top it off, they offered to return the suit, but I have to pay for postage. Go somewhere else.

Added 3rd July after eventual response from truclothing.

I will not remove the review my interaction with your company is what the review is about. I have put a complaint to Debenhams about their part in this issues.

Wow, what a truly unforgettable experience!

I tried to buy a jacket for my wife's birthday – simple enough, right? Apparently not. Upon realising the initial size didn't fit, you managed to send the wrong size twice when I was trying to replace it. I ordered a large, but got a medium both times. Bonus points for creativity though – the second time, someone in the warehouse had seemingly cut out the size label, presumably hoping I’d just assume it magically transformed into a large. Genius.

The apology? Oh yes, a masterclass in barely-there remorse. So heartfelt I almost felt bad for you. And the refund(s)? That took only a few short weeks of relentless chasing. Because obviously, the best part of a bad shopping experience is getting to work for the privilege of my money back.

All in all, this was a top-tier exercise in how not to treat a customer. If you're thinking of shopping here, maybe just… don't.

Avoid like it's a clearance rack of disappointment.

Truclothing are nightmare.. I ordered my son a throbe which was too big so I sent it back which they received 26th march. I still not received REFUND.. Debenhams who tell me to wait 15 working days.. I’m
Sorry why should I wait as 15 working days when I brought through Debenhams. I will b chasing PayPal.
I brought another throbe for my other son size large omg they sent me XL I couldn’t b bothered send it back as I’ve not received my first refund from this company.
Avoid company take to long to refund..
the item been returned to your company 16th march n it’s the 28th April I’m still awaiting a refund..
Debenhams telling to contact tru clothing n now your telling me to contact debenhams..
I will avoid at all cost to purchase from your company..
Debenhams or tru clothing at fault here all I want is a refund..

Ordered size 18 set. Trousers are more like a 16 and jacket and waistcoat more like a 20. Fabric quality terrible. Company making me pay to return despite being falsely advertised and sizing incorrect. Will be reporting to trading standards.

I ordered a jacket 2 weeks ago through Debenhams. At the time, I thought I was delivery within 4 days, on receiving a confirmation email it said 5-7 working days. I accept that could have been my mistake. The confirmation email said I would receive a dispatch email when the jacket has been dispatched. I still haven't received the jacket, or even the dispatch email. I contacted Debenhams customer service who told me it looks as if it's not been shipped yet. And to wait another week and they'll start a refund if it's not arrived. I'm not confident it will arrive and will not be ordering again. As to the reply from Truclothothing.com, you were the third party seller who didn't dispatch the item.... Not Debenhams. Just take responsibility.

I purchased a leather jacket through Debenhams, sold by TruClothing, but the item was never delivered to me. It was either lost or stolen, yet neither Debenhams nor TruClothing took responsibility. Instead, they continuously redirected me back and forth between them, delaying the resolution long enough for me to be unable to claim a refund or receive the product I paid for. The lack of accountability and customer support from both companies has been extremely frustrating. I strongly advise against purchasing from them, as their handling of orders and complaints is highly unprofessional.

I recently ordered a suit from TruClothes .com, and I couldn’t be happier with my purchase! The quality exceeded my expectations, especially considering the great price. I opted for click & collect, and my order was ready for pickup the next working day—super fast service!

The staff at the store were incredibly friendly and professional, making the whole experience even better. I highly recommend TruClothes for anyone looking for high-quality clothing at a reasonable price. I will definitely shop here again!

The product came and it was not the size they said. It looked like the package had been opened (as it was no longer in the plastic and pieces normally used to clip clothing in folded position were loose in the box. The watch didn't work. It was basically a fake watch that looked nothing like the picture. I returned the items as per their instructions on the website. I never got a refund and they kept the product as well. They have not responded to my e-mails. Because they said in their website that the return can take up to a month, I waited. Now my PayPal won't reimburse me because I didn't report it for over a month even though I returned the product within 1 day. Horrible company. Stay clear of it.

Very dissatisfied that the item I purchased for a Christmas gift was not delivered prior to Christmas as initially promised. I received an email assuring me and indicating it would be, but wasn’t. They somehow seem to have an attitude with me regarding their inability to deliver the item in a timely fashion. I would never do business with them moving forward.

Very good quality suits and the service is beyond expectations. I visit the store in Croydon and very satisfied with my suits would go back again