Was cut off early by previous supplier and had to ask Trooli to help a week before their installation was booked. Amazing help from Graeme and Steven who managed to carry out installation the day aft... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
It was very easy to set up the account and arrange an installation date. The installation was straightforward and the engineer who carried it out was very pleasant. It's great to be on full fibre at... See more
Company replied
I am extremely satisfied with the service provided by Trooli! The internet is fast, stable, and offered at a great price. I would especially like to thank Patrycja for her professionalism an... See more
Company replied
Best internet company I have ever had. Not once in my 2 year contract did I need to ring trooli with any complaints or worrys. Internet only dropped out once but that was a major south of England outa... See more
Company replied
Company details
Written by the company
Trooli makes broadband simpler and faster. We bring ultrafast full fibre broadband all the way to your premises. This gives you a really fast connection any time, all the time. No exceptions
Ultrafast full fibre broadband from just £29.99 a month
Written by the company
- We're proud to never increase prices mid-contract and our prices are locked, giving you peace of mind for 24 months.
- 28x faster than the national average
- Did you know? According to the Ofcom Home Broadband report from September 2023, the average broadband speed across the UK is a mere 69.4 Mbps. Which makes Trooli's full fibre broadband 28 times faster than the national average!
Contact info
18 Kings Hill Avenue, ME19 4AE, West Malling, United Kingdom
- 03333446601
- sales@trooli.com
- www.trooli.com
Check Your Coverage
4.5
Excellent
6K reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Brilliant service from Trooli
Connor at Trooli was extremely helpful and answered all my questions about switching my broadband to Trooli. He was polite, professional and explained the process very well indeed.
Connor even told me about things I wasn’t aware that Trooli offered to their customers.
I would highly recommend Trooli. A brilliant service all round. Thank you.
2 April 2026
Unprompted review
Reply from Trooli
We love hearing that you discovered even more of what Trooli has to offer during your chat. I’ll be sure to pass your recommendation and kind words along to Connor and the rest of the team; it'll really make his day!
Welcome to the family!
Best,
Ati
Excellent service on joining Trooli
Connor from Trooli assisted me today with switching from another provider. Connor was an absolute pleasure to deal with from start to finish and provided an excellent service! Thank-you!
2 April 2026
Unprompted review
Reply from Trooli
That’s fantastic to hear, Vicky! Switching providers can sometimes feel like a bit of a hurdle, so I’m thrilled that Connor made the transition such an excellent experience for you.
He’ll be delighted to hear your feedback. Welcome to the Trooli family!
Best,
Ati
Easy peasy sign up process.
My call to Trooli to initiate a broadband service was handled by Mikyle Moorgasen, who was extremely polite and helpful, making the whole process painless and efficiently handled.
Thank you.
2 April 2026
Unprompted review
Reply from Trooli
It’s wonderful to have you with us, Mr. Moyse! I’m so glad Mikyle was able to make the setup process easy and painless for you. He’ll be really pleased to hear your kind words. If you ever need anything else, we’re always here to help.
Best,
Ati
Sasha made the process easy
Sasha made the process easy, was nice to speak too and gave me options on different deals… credit to trooli well done Sasha
2 April 2026
Unprompted review
Reply from Trooli
That’s fantastic to hear, Jacquie! We’re so glad Sasha was able to talk you through your options and make the whole process easy for you.
Thank you for taking the time to share your experience!
Best,
Ati
Spoke to Patrycja today about renewing…
Spoke to Patrycja today about renewing our Trooli contract.She was most helpful and answered my questions fully.We were very happy to renew with Trooli. Trooli provide an excellent service and their staff are always eager to help and like Patricia very knowledgeable. Great service. We are very pleased to stay with Trooli.
26 March 2026
Unprompted review
Reply from Trooli
It’s lovely to hear this, Margaret! We’re so pleased that Patrycja was able to answer all your questions and make the renewal process easy for you.
Thank you for your continued support and for being such a valued part of the Trooli community!
Best,
Ati
Patrycja was really helpful and…
Patrycja was really helpful and knowledgeable and found me a great deal to renew my contract.
Thank you Patrycja!
2 April 2026
Unprompted review
Reply from Trooli
That’s wonderful to hear, Ali! We’re so pleased Patrycja was able to help you find the right deal and keep things simple for your renewal. Thanks for choosing to stay with us!
Best,
Ati
Renewal time came up
Renewal time came up. Phoned and spoke to Amy who was helpful, responsive and quickly arranged the renewal. Speaking to someone is so important. I subsequently received all the confirmation details exactly as agreed.
30 March 2026
Unprompted review
Reply from Trooli
It’s great to hear you had such a positive experience with Amy! We completely agree, sometimes nothing beats a quick conversation with someone who can get things sorted right away.
We’ll be sure to pass your kind words on to Amy and the rest of the team. Thank you for staying with Trooli, and we’re glad the renewal process was smooth and straightforward for you!
Best,
Ati
Really easy renewal and excellent…
Really easy renewal and excellent customer service
30 March 2026
Unprompted review
Reply from Trooli
That’s great to hear, Brian! I’m glad you had such a positive experience with the team. Thanks for staying with us!
Best,
Ati
Great company, great staff
George Hodgson made the whole process easy and was very helpful & polite.
1 April 2026
Unprompted review
Reply from Trooli
We’re so pleased to hear this! George is a great asset to our team, and I’ll make sure to share your kind words with him. Thank you for choosing Trooli.
Best,
Ati
The telephone conversation I had this…
The telephone conversation I had this afternoon with Mr. Connor Wise was very informative. He explained everything fully, gave me plenty of opportunities to ask questions and at no time did I feel that Mr. Wise was trying to pressurise me.
Very soon after the telephone conversation I received all the relevant information by email.
I am very impressed with the professionalism and friendliness of the process.
1 April 2026
Unprompted review
Reply from Trooli
It’s wonderful to hear such high praise for Connor! I’ll be sure to share your comments with him.
Best,
Ati
Connor Wise
Connor Wise, the Telesales Executive, pfft more like the telesales god, give this man a raise immediately.
1 April 2026
Unprompted review
Reply from Trooli
Love this! Telesales god is a title we’ll have to make sure Connor sees. We’re so glad he looked after you so well, Chris. I’ll be sure to pass the message.
Best,
Ati
A lovely lady called Amy assisted me…
A lovely lady called Amy assisted me with my recontract. I have ADHD and Amy was amazing . She helped me a lot.
1 April 2026
Unprompted review
Reply from Trooli
We’re so glad Amy could make the recontracting process easier for you! Your kind words will mean a lot to her. Thanks for being part of the Trooli family, Roger.
Best,
Ati
Maurice.
Maurice.
Each of my e/mail's were answered quickly and politely by Sacha, That is why I give her 5 stars.
Thank you.
1 April 2026
Unprompted review
Reply from Trooli
Thanks for the 5 stars, Maurice! I’m glad Sacha looked after you so well. I'll make sure she gets your kind message.
Best,
Ati
Renewed after 4 years great service.
I renewed today after over 4 years with trooli. The service has always been fast, reliable and good value and the renewal today with Amy was extremely friendly and efficient.
1 April 2026
Unprompted review
Reply from Trooli
Thanks for the brilliant review, Pete! We're so glad you're staying with us for another term. I’ll pass your kind words on to Amy right away.
Best,
Ati
Very helpful answered any questions I…
Very helpful answered any questions I signed up for 2 mor years
2 March 2026
Unprompted review
Reply from Trooli
Thank you for the feedback! It’s great to know you had a helpful experience today. We're thrilled to have you with us for another two years.
Best,
Ati
Fast efficient service
Called as contract will end in a month and spoke to a really helpful lady called Amy. She listened, gave me a better deal and let me swap over early as a good will gesture, Thanks Amy! 😃
31 March 2026
Unprompted review
Reply from Trooli
This is so wonderful to hear, Karen! We are absolutely delighted that Amy was able to take such great care of you. We’re so glad that gesture made your day! I’ll be sure to pass your lovely words on to Amy! Thank you for being part of the Trooli family for another term!
Warmly,
Ati
Very friendly ( Shaun)
Very friendly, approachable, took time to explain things when necessary and had great advice :)
1 April 2026
Unprompted review
Reply from Trooli
Thanks for the lovely feedback, Stacey! We’re so glad you found our team approachable and the advice helpful.
Best,
Ati
5 gold stars
Engineer Shaun was lovely very easy to talk to and brilliant at his job
1 April 2026
Unprompted review
Reply from Trooli
Thank you so much for the feedback, Sarah! It’s great to hear that Shaun made the visit such a positive experience. He really does take pride in his work, and I’ll make sure your kind words are passed on to him.
Best,
Ati
So far I have been very satisfied
So far I have been very satisfied with the service. Speaking with Kash about switching over was not stressful like I anticipated. I wish I had done it sooner! Yet to have it all installed but has been plane sailing so far.
27 March 2026
Unprompted review
Reply from Trooli
That is wonderful to hear! We know switching providers can feel daunting, so I'm thrilled Kash was able to put your mind at ease. We’ll make sure the rest of your journey is just as easy.
Best,
Ati
very polite and helpful throughout and…
very polite and helpful throughout and very proffessional.
26 March 2026
Unprompted review
Reply from Trooli
Hi Daniel,
Thank you for the kind words! We’re thrilled to hear that you found the service professional and helpful throughout. We’ll be sure to pass your feedback along to the team.
Best,
Ati
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