Was cut off early by previous supplier and had to ask Trooli to help a week before their installation was booked. Amazing help from Graeme and Steven who managed to carry out installation the day aft... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
It was very easy to set up the account and arrange an installation date. The installation was straightforward and the engineer who carried it out was very pleasant. It's great to be on full fibre at... See more
Company replied
I am extremely satisfied with the service provided by Trooli! The internet is fast, stable, and offered at a great price. I would especially like to thank Patrycja for her professionalism an... See more
Company replied
Best internet company I have ever had. Not once in my 2 year contract did I need to ring trooli with any complaints or worrys. Internet only dropped out once but that was a major south of England outa... See more
Company replied
Company details
Written by the company
Trooli makes broadband simpler and faster. We bring ultrafast full fibre broadband all the way to your premises. This gives you a really fast connection any time, all the time. No exceptions
Ultrafast full fibre broadband from just £29.99 a month
Written by the company
- We're proud to never increase prices mid-contract and our prices are locked, giving you peace of mind for 24 months.
- 28x faster than the national average
- Did you know? According to the Ofcom Home Broadband report from September 2023, the average broadband speed across the UK is a mere 69.4 Mbps. Which makes Trooli's full fibre broadband 28 times faster than the national average!
Contact info
18 Kings Hill Avenue, ME19 4AE, West Malling, United Kingdom
- 03333446601
- sales@trooli.com
- www.trooli.com
Check Your Coverage
4.5
Excellent
6K reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Kyle was very helpful and explained…
Kyle was very helpful and explained clearly what needed to happen to transfer the broadband
I am of the older generation and find this stuff hard work!!
27 April 2026
Unprompted review
Reply from Trooli
Thanks so much for your review, Elizabeth. We’re really pleased to hear Kyle was helpful and explained everything clearly, making the broadband transfer easier for you.
We’ll be sure to pass your kind feedback on to him.
Best,
Ati
Very happy with the Trooli service
Have been with Trooli since 2022 and the service throughout has been excellent. Have just renewed my contract a second time following a call with Sasha - she negotiated a great deal for me. Highly recommended.
27 April 2026
Unprompted review
Reply from Trooli
Thanks so much for your lovely review. We’re delighted to hear you’ve been very happy with Trooli since 2022 and that the service has been excellent throughout.
It’s great to know Sasha was able to help with your renewal and secure a great deal for you. We really appreciate your continued support and recommendation.
Best,
Ati
Trooli was very good for previous 2 years so renewed 500/500
Trooli was very good for previous 2 years so renewed the contract with your agent Patrycja, who gave me a good deal on the 500/500 EXTRA and was very helpful.
24 April 2026
Unprompted review
Reply from Trooli
Thanks so much for your review, Mr Jenner. We’re delighted to hear you’ve had a very good experience with Trooli over the past two years and chose to renew your contract. We really appreciate your continued support.
Best,
Ati
Great experience with Shaun and Graeme
Great experience with Shaun and Graeme. Fast and prompt well done guys. Just moved in and all sorted.
24 April 2026
Unprompted review
Reply from Trooli
Thanks so much for your review, Ross. We’re really pleased to hear Shaun and Graeme provided such a fast and prompt service, especially after your move.
We’ll be sure to pass your kind feedback on to them.
Best,
Ati
Customer Service from Kash was brilliant
Kash (Telesales Exec) was absolutely brillaint. Couldn't fault the quality of service he delivered over the phone in anyway. 10/10. Plus I only had to wait <30 secondsto be connected
24 April 2026
Unprompted review
Reply from Trooli
Thanks so much for your fantastic review, James. We’re delighted to hear Kash delivered such brilliant service over the phone and that you were connected so quickly.
We’ll be sure to pass your 10/10 feedback on to him!
Best,
Ati
Reply from Trooli
Thank you for your feedback, Aldy!
Really good company to deal with.
I spoke to Sacha at Trooli today to renew my contract she was extremely helpful and polite, since joining this company I have never had any issues, good company to be with.
24 April 2026
Unprompted review
Reply from Trooli
Thanks so much for your review, Gus. We’re delighted to hear Sacha was so helpful and polite when helping you renew your contract.
It’s also great to know you’ve had a trouble-free experience since joining Trooli. We really appreciate your continued support!
Best,
Ati
Customer Onboarding Assistant Molly
Customer Onboarding Assistant, Molly, was extremely helpful in setting up my onboarding and "went that extra mile".
23 April 2026
Unprompted review
Reply from Trooli
Thanks so much for your lovely review. We’re delighted to hear Molly was extremely helpful with your onboarding and went the extra mile to get everything set up. We’ll be sure to pass your kind feedback on to her!
Best,
Ati
This only refers to the sales…
This only refers to the sales experience; Contracting with Trooli and using their service to terminate my existing broadband contract was very easy and made comfortable by the sales team member.
Hoping the reality of the installation and user experience over the coming two years is similarly as good, but we are it seems off to a good start and with a provider that receives generally good reviews.
And this at a price that effectively is half of what the existing provider's charges had built up to, that along with a doubling of the connection speed though that aspect in our usage I feel is not in itself going to be relevant
23 April 2026
Unprompted review
Reply from Trooli
Thanks so much for your thoughtful review, John. We’re really pleased to hear your sales experience was smooth, comfortable, and that switching over from your existing provider was made easy. We really appreciate you choosing us and taking the time to share your feedback.
Best,
Ati
The person on the phone was really…
The person on the phone was really helpful. His name was Kash
20 April 2026
Unprompted review
Reply from Trooli
Thanks so much for your review, Sarah. We’re really pleased to hear Kash was so helpful on the phone. We’ll be sure to pass your lovely feedback on to him!
Best,
Ati
Very understanding and helped with…
Very understanding and helped with everything I needed clearly
10 April 2026
Unprompted review
Reply from Trooli
Thanks so much for your kind review, Charlie-Anne. We’re really pleased to hear the team were understanding and able to help with everything clearly.
We really appreciate you taking the time to share your experience!
Best,
Ati
Really good service
Have been with Trooli for 2 years now and the service is reliable, and happy to sign up again, Customer service was very efficient and Amy was very helpful
22 April 2026
Unprompted review
Reply from Trooli
Thanks so much for your review, Paul. We’re delighted to hear you’ve had a reliable service with Trooli over the past two years and that you’re happy to renew again.
It’s also great to know Amy was helpful and that our customer service team looked after you efficiently. We really appreciate your continued support!
Best,
Ati
Only had to speak with Trooli due to…
Only had to speak with Trooli due to admin error. But when I did, I spoke to Amy and George both of whom were incredibly helpful and resolved my issue very efficiently
Would recommend Trooli to anyone who is looking for excellent broadband for a very reasonable price
23 April 2026
Unprompted review
Reply from Trooli
Thanks so much for your lovely review, Chris. We’re really pleased Amy and George were able to get everything sorted quickly for you. We’re sorry there was an admin error in the first place, but it’s great to hear the team turned things around efficiently.
Thanks again for recommending Trooli!
Best,
Ati
Excellent customer service in setting…
Excellent customer service in setting us up. So nice to know notes are being written and then read about your account and talking normally, not with a script!
23 April 2026
Unprompted review
Reply from Trooli
That’s so refreshing to hear, Jen! We really pride ourselves on having real, human conversations, so I’m thrilled you noticed the difference.
Welcome to Trooli!
Ati
Trooli kept me informed of pending…
Trooli kept me informed of pending installations. The staff have always been helpful, answering any questions. Installation of the trunking was neat and tidy, they even sent another truck out just to jet wash the pavement! The final Installation was done by Nick which was also neat
Nick finally explained everything to me. I would recommend Trooli.
20 April 2026
Unprompted review
Reply from Trooli
That is a fantastic review, Reg! We’re so glad to hear that you were kept well-informed throughout the whole process. I’ll be sure to pass your praise on to Nick; he'll be delighted to know his explanation was helpful.
Welcome to the Trooli network!
Ati
My first contract is coming to an end…
My first contract is coming to an end and I was in two minds whether to continue or not if I’m being honest as I would have preferred the modem not to be sited where it is in hindsight and because a new company with similar pricing and products would give me the chance to change it. The speed and ease of being able to speak with customer services and the friendliness and helpfulness of Amy one of their sales and retention advisors made it an easy decision to extend my contract for a further two years especially since I have been happy with the reliability. Thank you Amy.
22 April 2026
Unprompted review
Reply from Trooli
That’s such a thoughtful review, Julie! We really appreciate your honesty about being in two minds, and we're so glad Amy was able to help make that decision an easy one for you.
It’s great to hear that our reliability and the ease of getting through to our team won you over for another two years. We’ll be sure to pass your thanks along to Amy, she’ll be delighted to know she made such a difference!
Ati
Reply from Trooli
Thank you for your feedback!
Called to say I am moving house and…
Called to say I am moving house and what are my options they made the whole process easy and simple highly recommend and the new contract was cheaper for the same level of speed
22 April 2026
Unprompted review
Reply from Trooli
That’s fantastic news! Moving house is stressful enough as it is, so we’re thrilled we could make the broadband side of things easy and simple for you. Saving some money on the new contract while keeping those same great speeds is a brilliant result.
Good luck with the move, and we look forward to getting you connected at your new place!
Ati
Excellent
Excellent. George was very helpful and very patient and as I am elderly it was lovely not to be rushed. He talked me through everything very clearly. He is a star.
22 April 2026
Unprompted review
Reply from Trooli
That is such a wonderful review, Mrs. Dowsing! We are so glad to hear that George was a star and took the time to explain everything clearly.
I’ll be sure to share your kind words with George. He’ll be thrilled to hear them.
Welcome to Trooli!
Ati
Shaun was very friendly
Shaun was very friendly, polite, quick with the install and left the house exactly as it was when he arrived. Top marks, couldn't fault him at all 👍
22 April 2026
Unprompted review
Reply from Trooli
That’s great to hear, Craig! It’s important to us that our installations are as tidy as they are fast, so we’re thrilled Shaun hit the mark for you. We’ll be sure to pass those top marks along to him.
Welcome to Trooli!
Ati
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