troocost.com Reviews 627

This company has worked through problems for me. Easy to get in touch with and quick reply. Makes everything so much easier for my self. Great customer service

Clear communication & extremely friendly service without the usual pushiness.

Very prompt response to my meter move request.

I firstly want to say, I have had bad experience with brokers and vowed to never use them again, however that all changed after speaking with Tony from Troo. He kept me updated on a regular basis, without any false promises and stuck by every word. I highly recommend Troo for your business. Thanks again Tony.

Tony Asif from Troo, brilliant person and was very honest and stuck by every promise. He updated me on every progress of my gas installation and never let down. If there was an option to give 10/10.

Nightmare..... call after call, email after email, won't take no for an answer. Terrible attitude from staff. Avoid!

Dealing with energy companies is never easy and so when I couldn't get any further myself I asked for help from Aaron Lee at CLA Energy Services . He stepped in with a bit of pressure to resolve the issue. It did take a long time over all but now it's fixed.

Aaron Lee was very helpful. My query was sorted quickly and efficiently.

Dylan has looked after us all the way, nothing is too much trouble and he has got us out of messes, he is an absolute star and i would thoroughly recommend him. I know every time i ask, he will be there.

Aaron helped us find the best rates for our business and made sure to check in after our first bill to ensure it was correct. Thank you!

Aaron Lee of Troocost has been amazing.
Totally on the ball regarding the problems I have had with smartest energy.
fast efficient replies have helped set my mind at ease that these problems will be overcome and a huge refund due.

Joanne was extremely prompt, reassuring and helpful with regards to my query today.

Alex goldsmith dealt with our query, was very helpful and sorted us a great deal.
Very happy with Alex and Troo.

Aaron Lee was very efficient in checking our invoice and we would have no hesitation in contacting him again.

In the past I`ve had immense problems with utility suppliers customer service (mainly incompetent or non existent) and have ended up having to involve the energy ombudsman. On of the reasons to go with Troocost was that they offered a service to act as intermediary to sort problems out. Already experiencing problems with one company not accepting our readings ( I think because of incorrect info sent over from Scottish Power with whom I am still in dispute with after 16 months of incorrect billing ) and Aaron from Troocost seems to be able to get through to the parts I cannot reach and is helping sort the problem out. Oh yes, and they also get rates better than I could achieve with going direct or using other brokers. So far its a win/win situation- good rates and no hassle. Long may it continue.

Adam Moody was extremely helpful in sourcing and putting into place a new energy contract for our small business premises. He answered any questions swiftly and nothing was too much trouble.

Louise Richardson was very helpful and really great helping us deal with the energy supplier always there to help and nothing was too much trouble. I can highly recommend working with Troo as an energy broker the service all round is amazing.

Aaron Lee from CLA Energy Services helped me change suppliers and receive a substantial refund.
Really great service!

Troocost, acting for CLA Utility Sevices, have been most efficient and helpful with the new farm energy contracts. Their involvement was most necessary to overcome the problems of looking for a new supplier of electricity.

This company has no interest in helping anybody 😕 will never use these people again and I advise anyone never use them