I had a bad experience dealing with the customer service team at YGP and felt I was getting nowhere. Shannon Middleton offered to help and resolved the matter for us within days. It was such a gre... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
Compare and find the best energy prices for your business with troo, a fairer way to pay for your energy.
1 Azure Court, SR3 3BE, Sunderland, United Kingdom
"Anita’s professionalism and communication were invaluable in helping us set up our utilities. For a small business like ours, having her expertise was essential to getting us up and running. Anita is always on hand to answer queries and provides exceptional assistance whenever needed."

Reply from troocost.com
A really good service delivered. Aaron was most helpful making a difficult process for me a lot simpler.

Reply from troocost.com
Sonnie Terry has been a massive help from me moving into the business and getting set up to our old suppliers giving us hassle, super helpful, kind and a really fair price thank you Sonnie xx

Reply from troocost.com
I had a great experience with Aaron Lee at CLA Energy Services. He was really helpful, approachable, and quick to respond to any questions I had. Everything was explained clearly, and I felt supported the whole way through. It’s refreshing to deal with someone who genuinely cares about their customers. Highly recommend Aaron and CLA Energy Services!

Reply from troocost.com
Efficient action and checking of new poeer supply service.

Reply from troocost.com
Great communication and worked hard to resolve a small issue - very impressed - thank you

Reply from troocost.com
Been working with Troo Cost for a few years and they are brilliant , the whole team are fantastic especially Cameron Morris.

Reply from troocost.com
David Lamb has looked after our Company for many years, I forward all utility communications to him and he responds within 24 hours, with advice, recommendations and comments. He is attentive, reassuring and I have the utmost confidence in his opinion and guidance.

Reply from troocost.com
Cameron is a pleasure to work with and always actively communicates what exactly is needed day to day, truly knowledgeable and embodies the Troo values!

Reply from troocost.com
We have been working with our broker David Lamb for over a year now, and the service has been outstanding from start to finish. he has supported us with our organization's energy accounts and has been consistently professional, knowledgeable. Nothing is ever too much trouble, and he always takes the time to explain options clearly and find the best solution for us. It's been a real relief knowing our energy accounts are in such capable hands. Highly recommended

Reply from troocost.com
We've worked with Troo for a couple of years now and they have always been brilliant, helpful, timely, clear and concise information.

Reply from troocost.com
Massive thanks to Troo and my account manager Sonnie Terry for her hard work and transparency in renewing our gas contract. She was most helpful and managed to secure us a saving at Bennett’s. Great work

Reply from troocost.com
Mitchel was great at helping me set up the electric contracts at my shop. He was transparent, fair and helpful though out the whole process and I have now recommended him to my friends who own shops in the same area.

Reply from troocost.com
Rachel Finnigan was amazing, she listens and understood our problems and helped to resolve them efficiently. very helpful.

Reply from troocost.com
Beverly was extremely helpful and efficient when dealing with my query. Nothing seems to much bother to her. A credit to the company

Reply from troocost.com
Kym Thorby has been very helpful these last two weeks with various questions on gas and electricity. Also went above and beyond in trying to help with large water bill. A great service all round!

Reply from troocost.com
We have used CLA Energy Services for two years now, to oversee the electricity supply to our small farm business.
The last electricity supplier we had a contract with unfortunately kept billing us incorrectly, and their customer service was non-existent. But Aaron Lee at CLA Energy Services was tireless in chasing the supplier on our behalf to try to get the corrections made.
Utilising Aaron through CLA reduced my time spent on this matter, when I really couldn't dedicate the resources required to try to achieve a satisfactory outcome.
I highly recommend CLA Energy Services as energy brokers and as ongoing representatives during energy contracts and communications.

Reply from troocost.com
From the beginning Heidi was very helpful and informative and nothing I asked was too much trouble, I signed with troo because they got me the best rates but also I know if I have a problem Heidi is just a phone call away so I don’t have to deal with the electricity company direct, overall very happy.

Reply from troocost.com
I have worked with Cameron Morris, this man is a credit to the business and is extremely helpful

Reply from troocost.com
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.