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Trivantage Reviews 397

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 394 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, appreciating the personalized and understanding approach. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience, from ordering to delivery. Reviewers are particularly impressed with the quick response times and the smooth user experience. However, some customers also noted issues with shipping costs, mentioning that they can sometimes be nearly equal to or even exceed the cost of the items ordered, and that shipping departments don't always follow specific instructions. A few other people also felt that some sales representatives were not as knowledgeable as expected or failed to send requested sample books, leading to delays for their customers.

What people talk about most

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the team's professionalism,... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers highlight the... See more

Order

People report positive experiences with order. Customers consistently praise the ease and speed of the... See more

Product

Customers had positive experiences with product. Reviewers consistently praise the extensive selection of... See more

Service

Reviewers consistently express satisfaction with the service, highlighting its reliability, efficiency, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We’ve been doing business with TriVantage for 39 years, and they have consistently provided excellent service. Orders always arrive on time, and their chat support responds quickly and is extremely he... See more

Company replied

Rated 5 out of 5 stars

Trivantage is a great company to do business with. Wholesale pricing on Sunbrella Fabrics, which are generally always in stock, and a good selection of accessory products to get the job done professio... See more

Company replied

Rated 5 out of 5 stars

Sales rep went out of his way to help me find a specific grommet die that I had been searching for. I couldn't find the specific one I needed in their online catalog, but took a pictur... See more

Company replied

Rated 5 out of 5 stars

Our experience with Astrup/Trivantage is more than just 1 or the millions of experiences we have had with your company. Always for many many years they have been reliable to us, we consider Trivant... See more

Company replied


Company details

Written by the company

Trivantage is the nation's largest wholesale supplier for the awning, marine, upholstery, and shade sail industries. We are your one-stop shop for over 9,000 products, including premium performance fabric by the yard (featuring Sunbrella), marine hardware, trim, and essential supplies. We focus on B2B customers, offering product expertise, hassle-free ordering, and fast, reliable shipping to ensure your projects are completed on time. Partner with the industry expert!


Contact info

4.8

Excellent

TrustScore 5 out of 5

397 reviews

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Rated 5 out of 5 stars

Great service

Good price, timely delivery ,great customer service

21 April 2026
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Reply from Trivantage

Thank you for taking the time to share this. We’re glad you are happy with the pricing and timing of your items and that you had a positive experience with our team. Thank you for your business.

Rated 5 out of 5 stars

Fast shipping!

24 April 2026
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Reply from Trivantage

Thank you for sharing this. We’re glad your order arrived quickly. We appreciate your business.

Rated 5 out of 5 stars

I am a new client

I am a new account. Getting set up was timely. Everyone I have spoken to so far has been very nice and helpful.
When I placed my first order all went well. The fabric was well protected and came in a timely manner. I have no complaints.:)
Keep up the good work.

24 April 2026
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Reply from Trivantage

Thank you so much for taking the time to share your experience, especially as a new account. We are really glad to hear that getting set up went smoothly and that the team has been helpful and welcoming along the way. It is great to know your first order arrived as expected! We look forward to working with you!

Rated 5 out of 5 stars

Love the very quick response and…

Love the very quick response and delivery time!

22 April 2026
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Reply from Trivantage

Thank you so much for the kind feedback. We are glad to hear you were happy with how quickly your order arrived and that the delivery met your expectations. We truly appreciate you taking a moment to share this and are grateful for the opportunity to work with you.

Rated 5 out of 5 stars

Exceptional Service

Exceptional service like this deserves recognition. Working with Trivantage has been nothing short of outstanding from start to finish. Their customer service team is incredibly responsive, knowledgeable, and genuinely committed to making every order seamless.

Order processing is fast, efficient, and always accurate, which makes a huge difference in keeping our operations running smoothly. It’s rare to find a company that consistently delivers both quality products and such a high level of professionalism.

Trivantage truly sets the standard in the industry. Highly recommend to anyone looking for reliability, efficiency, and top-tier support.

20 April 2026
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Reply from Trivantage

Thank you so much for sharing this—it’s wonderful to hear how smooth and dependable your experience has been. Knowing that our team’s responsiveness, accuracy, and knowledge support your day‑to‑day operations truly means a lot.

We’re especially glad to hear that consistent order processing and reliable service help keep things running efficiently on your end. Hearing that this partnership has supported your success is truly appreciated.

Rated 5 out of 5 stars

Speedy

they had everything in St Louis and could be shipped by Speedy and got in 2 days

17 April 2026
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Reply from Trivantage

Thank you for sharing your experience! We’re glad everything you needed was available, and that you got your order in just two days. Reliable turnaround like that can make a big difference, and we’re happy it worked so smoothly for you.

Rated 5 out of 5 stars

Customer service reps have been…

Customer service reps have been helpful, knowledgeable and friendly. Deliveries have been quick.

17 April 2026
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Reply from Trivantage

Thank you for sharing this! We’re glad the support you received was helpful and friendly, and that quick delivery made the experience even smoother. We’re truly grateful for your business and appreciate the opportunity to support you.

Rated 5 out of 5 stars

Any representative i have dealt with…

Any representative i have dealt with has been professional friendly and knowledgeable of the products need!. Always a pleasure!!!

17 April 2026
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Reply from Trivantage

Thank you for sharing this! We’re glad every interaction has been so positive. We truly appreciate your business and the opportunity to support your work.

Rated 5 out of 5 stars

Expected date for Items on Backorder

UPDATE-I got a call from Ashley about the backorder of my products and she was able to help me change up a few things to get what I needed. She helped with a couple of other questions as well and was very knowledgeable about all the products.

I dont feel it is 100% fair to give a review when I have not received all my order-but what would be nice is if there were a notification of when the backordered items are expected to be in.

14 April 2026
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Reply from Trivantage

Thank you so much for sharing your thoughts—we really appreciate your honesty and patience. We understand how waiting on backordered items can be frustrating, and your suggestion about clearer timing notifications is incredibly helpful. Thanks again for taking the time to share your experience with us.

Rated 5 out of 5 stars

I purchased a hot knife for Canvas…

I purchased a hot knife for Canvas work. I received it the following day!
PQuick service is Good!

15 April 2026
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Reply from Trivantage

Thanks so much for sharing this! We’re glad your hot knife arrived so quickly and that the service met your expectations. We appreciate you taking a moment to let us know—it really means a lot.

Rated 4 out of 5 stars

Good but I didn’t receive an email…

Good but I didn’t receive an email confirmation with the order. It used to be within a few minutes of placing an order on the website.

14 April 2026
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Reply from Trivantage

Thank you for letting us know, and we appreciate you sharing this. We understand how important order confirmations are, especially when you’re used to receiving them right away. I’ll be following up with you directly to look into this and make sure everything is in order. Thanks again for bringing it to our attention.

Rated 5 out of 5 stars

I have always had good customer…

I have always had good customer service. Everyone is doing there job. That's the way it should be. It seems like everyone takes pride in what they are doing. I enjoy placing orders with your employees.

13 April 2026
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Reply from Trivantage

Thank you so much for sharing this! We’re happy to hear you’ve consistently had good experiences and that our team’s pride in their work comes through. It means a lot to know you enjoy placing orders with the people who support you—we truly appreciate you taking the time to let us know.

Rated 5 out of 5 stars

excellent services and fast sipping

excellent services and fast sipping

16 April 2026
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Reply from Trivantage

Thank you for taking the time to share this. We’re glad you felt well supported and that everything reached you quickly—it means a lot that you let us know.

Rated 5 out of 5 stars

Great group of people

Great group of people. So easy to work with. I'm a very small manufacturer, but they are always looking to help me.

14 April 2026
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Reply from Trivantage

Thank you for sharing this. We’re glad working together has been easy and that our team has been able to offer help. It means a lot that you’ve trusted us to help as your business grows.

Rated 5 out of 5 stars

Always have what we need and quick…

Always have what we need and quick shipping

16 April 2026
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Reply from Trivantage

Thank you for taking the time to share this. We’re glad you’re consistently able to find what you need and that your orders arrive quickly. We appreciate your business!

Rated 3 out of 5 stars

I asked to talk to a salesperson who…

I asked to talk to a salesperson who was educated on clear vinyl. She said that she was qualified to help me. She answered my questions by reading the text about different vinyls. I knew more than she did. She should have passed me on to someone more qualified like I asked….next time I have a technical question I’ll ask for Lorraine. Mary @ snug harbor canvas

15 April 2026
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Reply from Trivantage

Thank you for taking the time to share this feedback. We appreciate you letting us know what would have made the conversation about clear vinyl more helpful. We’re glad you’ve found Lorraine to be a great resource for your technical questions.

Rated 5 out of 5 stars

Product

Product, customer service and next day delivery.

15 April 2026
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Reply from Trivantage

We appreciate your taking the time to share this. We’re glad everything—from product selection to support and delivery—came together smoothly for you. Thank you for your business!

Rated 5 out of 5 stars

knowledge sales persons when ordering…

knowledge sales persons when ordering by phone.

6 April 2026
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Reply from Trivantage

Thank you for sharing this. We’re glad you were able to connect with someone by phone who could answer your questions confidently and help make the ordering process easier.

Rated 5 out of 5 stars

Always friendly

Always friendly. Real people take your order. It’s shipped quickly and correctly. Thank you

11 April 2026
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Reply from Trivantage

Thank you for taking the time to share this. We’re glad you’ve had a friendly, reliable experience from ordering through delivery, and it means a lot that you chose to let us know.

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