Tripleclampmoto Reviews 19

Well, they took my money, and after 2 months of waiting, they stopped replying, and only when initiating a refund with my bank, they replied like a robot, saying, " I will get my refund. I was relying on the part for an upcoming rally, and that messed me up a lot.

Ordered an Ohlins Steering Damper to Australia. Well packaged quick delivery and no extra charges. Would highly recommend them.

Recently bought some boots from TripleClamp Moto. I initially thought about one pair of boots but then changed my mind to another pair.
Along the way Jonathan not only made the change to other pair seamless he also gave me a breakdown and compared the two new boots I was looking at. Great customer service and experience at TripleClamp. I'll be back!
Adam

Hit with unexpected charges after purchasing a $126 dollar item. Paid $150 after taxes. Waited a few days for shipping confirmation. It was shipped through DHL, the DHL sends me an email stating they won't continue shipping it to me unless I pay them $62 due to tariffs (I live in the US). I then contact tripleclampmoto and they tell me
"Unfortunately it is in our policy to not accept refused packages, DHL would be instructed to destroy the package if it is returned to the shipper and unfortunately no refund would be eligible.
Due to the changes the US Government made back in August, whenever you are receiving an international shipment that is not specifically sent DDP, you can expect these kinds of tariff/duty charges, it is definitely an unfortunate reality that everyone is dealing with".
There was no warning of this when I ordered and yet they still took my money
Now you know that they are not upfront and honest of these fees.

Ordered a Scott’s steering dampener (which was showing in stock on their site) followed it up a week later as to the status of my order only to be told it would be another two weeks before shipping….two weeks later , emailed again still another week, so I cancelled my order. Super frustrating , but I did receive my refund quickly. Don’t bother ordering from them too dodgy. Sorry.

I purchased a very expensive item. It was simply the wrong size and I wanted to exchange it so they sent me a return label. I sent it back to them. Everything that I received was included to tags everything however I had removed the tags to put the jacket on for a few moments as I did not think that I would be returning it then I put it back in the box. And returned it to them they refused to give me a refund saying that I removed the tags and that it smells like smoke. I am not a smoker. I have no idea how it could smell like smoke maybe the delivery driver I have no idea. Then they say they’re returning the original item to me and it never shows I’ve contacted them now trying to figure out where it is.. I would recommend not purchasing anything from this company. Awful customer service bad policies. This is a warning to everyone.

Jonathan is a asset to Tripleclamp. He helped me out fast and efficient to solve the problem after I spent 2 days and multiple other shops trying to figure out what sprocket I needed after previous owner did a chain conversion. I suggest a raise and high rise office. Thanks again Jonathan!

Worst return policies I've seen in the industry and terrible customer service. Cheaper and more convenient to just keep the wrong product, resell privately, and buy the correct one elsewhere than to go through their process. Stay away/buyer beware

Be Aware that you may not receive anything at all its been a month since i placed my order late December and still no shipping confirmation until today. Sent many emails to support email and did not receive a single response back yet!!

Should have read the reviews before placing an order on this site

I have ordered various parts (tires, wheel balancer, chain guide and Cardo) and have their steering damper mount.
They have always been very responsive in email and phone and have worked to make the customer experience great. I feel for the others who have had negative experiences, but mine has always been great. I check with TCM first before the other online sites to see if they have what I need. They will price match if the item is in stock on other sites. What more can you ask for.

Placed an order on 3/25 and followed up three times. After 2 months have passed I still have not recieved the item I paid for.

Their communication is shocking! I wouldn't use them again.

Ordered a helmet, 2 days later order was cancelled because they didn't have it, now I need to wait for a month to get the refund. Very inconvenient.

Ordered a skid plate from them, very slow shipping.. I sent multiple emails, they would reply "sorry" and "we will make it up to you" ... Received the Skid plate 80 days after my the purchase. They didnt "make make it up to me" There was no discount, not even a sticker.

Very fast shipping! I spent days looking for the shoes i really wanted out of nowhere i saw the page and the prices! Very great experience and custumer services

it's horrible, the other person above is correct.
i ordered a battery, only because the gentleman on the phone told me that they had it in stock, and that paying for 1 day express shipping would get it there very soon.
i ordered on april 13th, and several days later they emailed me telling me it would be 5-8 buisness days until it was able to be shipped, they didn't have it, didn't know where it was, and it was "Lost". i simply asked for a refund on the express shipping, which i was promised. i was told to contact them in a few days if i heard nothing back, i did, i even gave them 2 extra days from when they said, attempted to contact them and was ignored both times, when i finally got through, i was promised a discount, and a refund on the shipping, or something to make it right. battery did not arrive until april 27th, absoloutely disgusted with customer service, shipping time, being lied to. etc. order #6565CA, feel free to make this right at any time guys! i dealt with several people in the company, and all of them run on equally the same "Lie to you to make you hangup" attitude.

Purchased quite a bit of gear from here. The entire experience was horrendous. After talking to them over the phone, I was ensured that an order was going to be made for me so I can pay and get the items delivered. After waiting a few days, I called back because I have not heard from them, just to find out they forgot about me and nothing was done. They ensured me that it would be completed by the end of the day. Low and behold, a few days later, still nothing. I called back again and same situation. Repeat this process 3 more times and I finally receive an email.
I place my order online and they tell me that I will recieve a shipping update by the end of the day. Surprise, surprise. No update. I end up calling them a few more times to get everything sorted out.
The entire process took about 3 weeks when they told me it would take 1-2 days to get all my items. I had to call 19 times to finally sort out the order and get it placed!
Additionally, the mesh on the helmet is uneven. When I contacted them about it, they just told me it was normal.
On top of that, the first time I used my helmet, the wind blew the helmet off a curb and fell half a foot and cracked. I understand that helmets are 1 time use but cracking from less than 1 foot is rediculous.
When I contacted Tripleclamp Moto about the uneveness of the mesh and the frailness of the helmet, they told me that they are not going to do anything about it because it is my fault. You cannot tell me that it is normal for a helmet to crack after falling half a foot with nothing in it. That would mean setting it down too hard would crack it.

If you want quality service and products, do not come here. The entire process was a nightmare.
I was going to order tires, maintainence items and so much more, but after the horrendous experience, I would 100% recommend everyone to stay far far away from Tripleclamp Moto.