TripAdvisor Reviews 2,829

TrustScore 2 out of 5

2.2

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Rated 1 out of 5 stars

SCAM WARNING. I recently booked a hire car with EconomyBookings for 10 days from Cagliari, Sardinia, and paid a deposit to confirm it. I arrived at the agent kiosk they subcont... See more

Rated 1 out of 5 stars

A terrible review site that as a business owner, is impossible to deal with. A customer verbally and physically assaults a member of your team and then leaves a one star review. They also t... See more

Rated 5 out of 5 stars

Sadly we are in the midst of unravelling the reservations for our six week long trip to UK and Spain at end of this month. Hotels and car hire were easy under normal cancellation processes, but the re... See more

Company details

  1. Flights Search Site
  2. Financial Consultant
  3. Hotel
  4. Media Company
  5. Price Comparison Site
  6. Review Site
  7. Travel Agency

Information provided by various external sources

世界中の旅行者からの観光地・都市・ホテルの口コミ満載。旅行者の公平な口コミからホテルの検索、比較、宿泊予約が可能です。掲示板では、旅行に関する質問に旅の達人が答えます。


Contact info

2.2

Poor

TrustScore 2 out of 5

3K reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

SCAM WARNING.

SCAM WARNING.

I recently booked a hire car with EconomyBookings for 10 days from Cagliari, Sardinia, and paid a deposit to confirm it.

I arrived at the agent kiosk they subcontracted it to called SurPrice.

The agent only had two cars, none of which were like the one I had booked, but I agreed to take one of them.

The agent then asked to inspect my credit card - I was uncomfortable about him looking at the back of it and his noting of the security number.

He then said he could not accept the card as it only had 5 months credit before expiry and they required 6 months credit after the rental period.

I have been renting cars every year for 30 years and I’ve never heard of such a ridiculous rule.

I offered another card, which he refused too, he said it was because it did not have embossed numbers on it and he was cancelling my booking and keeping the deposit.

Most credit cards do not use embossed lettering now.

I went to the kiosk next to this agent (called Goldcar) and hired the car I wanted in a few minutes.

EconomyBookings refused to return my deposit and I had to go through my bank to get it done.

These companies, EconomyBooking & SurPrice, have a very bad reputation and the scam is not only theft, it could also ruin your vacation if it happens in the high season, with no other available cars to rent.

10 October 2025
Unprompted review
Rated 5 out of 5 stars

I actually had a pretty good experience…

I actually had a pretty good experience booking through TripAdvisor, I've heard or saw so many reviews of people saying they thought their hotel was gonna be something different, but I got exactly what I booked and I was very happy. I would use this service again and definitely would recommend.

25 August 2023
Unprompted review
Rated 5 out of 5 stars

Always helpful!

Always helpful!! Seriously, when you don't know where to go to eat, what museum to visit or anything else, this is a site that helps you without easting your time!!! Great job!!!!!

23 December 2022
Unprompted review
Rated 1 out of 5 stars

A terrible review site

A terrible review site that as a business owner, is impossible to deal with.

A customer verbally and physically assaults a member of your team and then leaves a one star review.

They also then get several of their mates to also leave one star reviews!

You contact TripAdvisor to get the review(s) taken down but TripAdvisor say no as the review follows their guidelines.

Not a site I give much credence to anymore and i no longer use

19 July 2021
Unprompted review
Rated 5 out of 5 stars

TripAdvisor is great!!

TripAdvisor is great!!! When my husband and I travel to various locations they give great info as to the weather, gas prices, lodging, and what's near by. Great source of information.

11 June 2021
Unprompted review
Rated 1 out of 5 stars

AVOID Business Advantage membership

AVOID Business Advantage membership! Sheldon Davis signed me up after promising a link to our business website.

After he took our money and got us under contract, our page had BOOKING.COM front and center as the main booking option!

I was super clear that I was open to paying $94 per month to stop losing 15% commission to an OTA and he mislead me to believe that's what this membership would provide.

What I actually got on the new page was a tiny line for "visit hotel website" and not the giant BOOK button that still lost me 15% commissions via OTA's.

I called Sheldon over and over again - no response.
I canceled by email within 30 days - no response.
Niki Neidhart emailed me when the company couldn't charge my CC anymore and said that I owed per TripAdvisor contract and I replied no - and forwarded my emails with Shelton.

On September 20th her email read "I apologize that the Business Advantage did not provide the results that you expected. Your subscription will become suspended and your Business Advantage will become inactive. Moving forward from today you have been cancelled."

I thought that was the end, but I still get monthly emails that read "Final Notice - Payment Required. According to our records, the following past due invoices remain outstanding:"

On June 5th I emailed John Saia my correspondence with Shelton and Nikki and AND HE TOO stopped responding.

So now I get these past due invoices every month: June, July, August, Septemer etc.. It's ridiculous.

They call you non stop to sign you up for a fake promise and then won't reply to your concerns, try to charge you monthly.

AVOID PAYING FOR TRIP ADVISOR! Stick to reviews. They support BAD business practices that will loop you in for awhile.

3 December 2020
Unprompted review
Rated 1 out of 5 stars

Waste of time

Tried to post a review twice. Just a regular positive review. Got my review badge twice. Both times I got a confirmation email and both times it was never published, but instead removed without comment.

Trying to find a feedback or contact function to ask why TripAdvisor is wasting my time without giving any feedback, I thought my time is better invested in writing my feedback right here.

Happy now?

13 November 2020
Unprompted review
Rated 1 out of 5 stars

Fake Scaremongers

I expected that Trip Advisor, was a site where you can brag about stellar service, or post the horrors that others want to avoid. They banned me because i defended myself but i was able to get posting rights back. Now again, because i responded to a persistent scaremongers (dbabe ,ZippoHippo,trap1 from US Collection Agency after me- I owe for a traffic fine? forum) with a casual "not again...", (something that i would do even to a friend if they were repeating something), when i went to post, i found that my account had been disabled. After censorship, I dropped a complaint against them here for whitewashing comments and closed my account.I was being slandered on the site. I complained, and what was the result?..... TA in fact add to the personal bullying by their actions. and the annoying thing is that TA recently asked for ideas for improvements to the site. and one of the most consistent comments was to take action to stop the abuse and bullying.It seems that they don't listen ! Frankly TA you all seem to be loosers who desperately needs to win. I wish I was a psychiatrist that I might be able to help them. Some people should be pitied ...... . and dbabe,ZippoHippo and trap1 are one of them . My acc removed???........... hahaha! just a tablet click away and, voila!.....remove this scaremongers!!!

Very suspicious company. FAKE NEWS!....

🐍🐍🐍🐍🐍🐍🐍🐍🐍🐍🐍🐍🐍🐍🐍🐍🐍🐍🐍🐍🐍🐍🐍🐍

WS!....

5 August 2020
Unprompted review
Rated 5 out of 5 stars

Thank you TripAdvisor

Sadly we are in the midst of unravelling the reservations for our six week long trip to UK and Spain at end of this month. Hotels and car hire were easy under normal cancellation processes, but the rentals are another story. TripAdvisor has been a star in this regard. Their Vacation Rentals website offers no nonsense cancellation and full refunds for bookings up to July 31,2020. And it works! Other bookings made through large and small booking agencies are painful, no refunds and they moan on about their owners decisions, only vouchers being offered, etc.etc. Bear in mind our flights are cancelled and parts of the country in which we live still under lockdown: uk quarantine procedures also apply to us so no way can we travel. Thank you TripAdvisor. I know where I will be booking in the future.

10 June 2020
Unprompted review
Rated 5 out of 5 stars

Easy to access

Easy to access, search places you should visit or want to visit all over the world in your mother language. Translations are little bit weird sometimes, but you can take a good guess for what the writer says.
I also like the system you can refer the price for your accommodation and flight.

4 February 2020
Unprompted review
Rated 4 out of 5 stars

There are more things people want to know.

There is a certain things which helps majority of people of using this site! But for example if you check Bulgari hotel Beijing, there is no way you can add comments on it! If you find a good place new, good restaurant which has no reviews on it yet, you can’t write about them. You always find the popular one to view from your point. It’s good to add view to what many peoples are writing them already. There is no need to add my point to review on something common. Travelers are looking for something new and good, they want to experience the best in town, they want to review from their point. If I can find it on google and some information got from that. Trip Advisor should give minors to get more and some unique things about the place!

10 September 2019
Unprompted review
Rated 5 out of 5 stars

I use TripAdvisor every time I travel

I use TripAdvisor every time I travel, it's great to get a glimpse of the main attractions and restaurants in different cities. I really like the options to look at different tours, for instance they often have users compile a 3 day tour of a particular city which is really useful.

20 May 2019
Unprompted review
TripAdvisor logo

Reply from TripAdvisor

Hello,

Thank you very much for taking the time to share you feedback on TripAdvisor's Truspilot page.

We are very happy to hear that you enjoy our Attractions category. We are currently working very hard on improving this section of the website in order to help travellers find and book the best things to do.

We are very grateful to count you among the members of the TripAdvisor Community!

Kind regards,
TripAdvisor Customer Relations Team

Rated 5 out of 5 stars

I trust the website

I trust the website, when we want to see the reviews of hotels or air lines I always use TripAdvisor

6 March 2019
Unprompted review
TripAdvisor logo

Reply from TripAdvisor

Hello Laila,

Thank you for sharing your feedback on TripAdvisor's Trustpilot page. We are very glad to hear about it! Our goal is to help people build their best trip and we are very thankful for the great content published on TripAdvisor by the Community!

If you want to learn more about the "Journey of a review" feel free to watch this short video: https://www.tripadvisor.co.uk/TripAdvisorInsights/w795.

Thank you very much for being part of the TripAdvisor Community! We are very happy to count you among our members!

Kind regards,
TripAdvisor Customer Relations Team

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