TripAdvisor Reviews 

3,649
•
TrustScore 2 out of 5

1.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 95 reviews, most reviewers were unhappy with their experience overall, expressing deep frustration with how the platform operates. People find the official website extremely difficult to navigate and unintuitive, while customer service team members consistently fail to respond to valid customer queries. Consumers frequently complain that authentic, genuine feedback gets blocked, ignored, or deleted unfairly by administrators who seem uninterested in resolving real issues. Though some reviewers had pleasant stays and positive interactions with welcoming local staff members during their trips. A few other people also felt that certain organized tours, clean accommodations, and specific destination locations offered genuinely enjoyable moments during their travels.

What people talk about most

Website

Clients share negative opinions on website functionality and review moderation, noting that the platform is... See more

Service

Customers consistently note ambiguous experiences with service, as people frequently report positive moments... See more

Staff

People report ambiguous experiences with staff, as many reviewers highlight incredibly helpful and welcoming... See more

Customer service

Reviewers highlight negative aspects of customer service, expressing deep dissatisfaction with unresponsive... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Website is poorly laid out and is VERY unintuitive when it comes to navigating and trying to actually leave a review - Isn't that what it's there for? A review I left recently was rejected (fai... See more

Rated 2 out of 5 stars

Grand Hotel, Gosforth Park, Newcastle on Tyne The bedroom and bathroom were very clean but the furniture was scarred and old. The breakfast left a lot to be desired. Just a small area for such a... See more

Rated 1 out of 5 stars

I am a Tripadvisor reveiwer but am getting very fed up of the obvious and blatant false reviews. They may claim to delete many but I see them every day. When i report them nothing happens. There is... See more

Rated 1 out of 5 stars

What point is there in giving historical reviews which may be going back years - Landlords, Cooks etc will usually have changed (some many times over). What people really need are UP TO DATE reviews... See more


Company details


Contact info

1.9

Poor

TrustScore 2 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 44% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.9

All reviews

(3,649)

88 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Not for animal lovers

Company outright puts you at misinformation when booking anything, incorrect tags associated with certain venues. The company is not as diverse as other competitors - seem to only push their select agenda, I personally prefer a site with more relaxed offering.

If you are a real lover of animals, I strongly suggest you do not EVER use trip advisor.

17 August 2026
Unprompted review
TripAdvisor logo

Reply from TripAdvisor

Hello Frank,

Thank you for taking the time to bring your concerns to Tripadvisor's page on Trustpilot.

We are committed to hearing about customer feedback to drive improvements on our end and to resolve any issues that you may have.

Kindly post your ideas on our forum's channel by clicking on via the following link:
http://www.tripadvisor.co.uk/ShowForum-g1-i12104-Help_us_make_TripAdvisor_better.html

Kind regards,

Tripadvisor Customer Relations Team.

Rated 1 out of 5 stars

My review was removed due to hate…

My review was removed due to hate speech! The Ionian cruise we went on from Corfu port was dangerous. I question anything on my review that wasn't factual. There was nothing derogatory with my post, no name calling or slurs. They didn't provide a safety briefing and when the lighting storm hit they didn't know what to do, people were scared and they didn't announce anything and the staff were running around shouting. This trip was advertised as a catamaran boat trip which it wasn't and they clearly didn't know what to do in a case of emergency. I question how my review (other than it being negative) is bad for TripAdvisor? If you only allow positive reviews then how can we trust you to provide impartial recommendations? The facts were:
Misrepresentation of excursion (small boat no catamaran)
Overcrowded boat(not enough seats)
No safety instructions
Limited time at the blue caves
Not relaxing music very loud speakers blaring out music regardless of where you were.
Unsafe, unstowed equipment.
Poor professionalism when trouble occurred. Passengers were concerned at one point it looked like they were forcing/shouting us down below which was very alarming.

I am shocked at how TripAdvisor works and now will no longer use them as they are clearly not showing a balanced review and only interested in lining the pockets!!!!

14 August 2026
Unprompted review
Rated 1 out of 5 stars

Years ago TripAdvisor was a competent…

Years ago TripAdvisor was a competent company with an honest purpose. As a business owner it now allows any comments to be made with no recourse. My business has a phone number and our clients can always talk direct to me. TripAdvisor is utterly faceless. I do not trust them as a review site as only proven genuine clients should be allowed to review.

2 August 2026
Unprompted review
TripAdvisor logo

Reply from TripAdvisor

Hello Lawrence,

Thank you for taking the time to bring your review concerns to Tripadvisor’s page on Trustpilot.

To ensure our content is helpful and accurate, we use both automated technology and a moderation team to verify that reviews are family-friendly, correctly placed, and compliant with our submission guidelines. If a review is flagged as suspicious or violates our policies (https://www.tripadvisorsupport.com/hc/en-us/articles/200614797), our team investigates and removes any content that does not meet our standards.

Please note that Tripadvisor does not profit from these submissions; our goal is to provide a free, comprehensive resource for travelers to share their experiences with the global community.

We hope this clarifies our review policies and processes.

Kind regards,
Tripadvisor Customer Relations Team.

Rated 5 out of 5 stars

I had a fantastic stay at Ramada Hall…

I had a fantastic stay at Ramada Hall Bazar, Amritsar. The staff made my visit truly memorable a special thanks to Ms. Kuljeet and Yasmeen for taking such excellent care of me during my stay. I also appreciate Ms Pooja from Avanti Cafe and Mr. Hritik, Ms. Kshish for serving delicious coffee and meals. Please pass my compliments to the chef for the mouth-watering kulcha chole and the puri–aloo sabzi.
I’d also like to recognise two housekeeping staff members for their prompt and warm service in keeping my room neat and spotless. I’m sorry I forgot their names; both were tall and fair-complexion. Thank you to the entire team for a wonderful stay.

10 August 2026
Unprompted review
Rated 1 out of 5 stars

NOTHING MORE THAN A CON COMPANY

NOTHING MORE THAN A CON COMPANY
NOTHING MORE THAN A CON COMPANY. I WOULD SUGGEST ANYONE USING THEM FOR CAR INSURANCE GO SOMEWHERE ELSE. I wanted the new policy to run from the 14th August, and they started it on the 20th. I was not prepared to drive on the road for six days without insurance. I put my wife down as the second driver, and they said I hadn't. I have the filled-in form correctly and have a copy. My policy all of a sudden went up over £200. There are many reputable companies out there, and the RAC is certainly not one of them and is very unhelpful. Basically I was treated like a liar. They are the liars, and as a pensioner, I feel very frustrated and now feel anxious about what's just happened to me. I cancelled the policy, and they have taken a large amount of money off me; they call it administration fees. They are just out to take money off two pensioners and I will know go the ombudsman.

13 August 2026
Unprompted review
Rated 1 out of 5 stars

Do not edit your review more than once

Not much point in posting an honest review of a hotel if the hotel customer service manager can then reply on the app denying documented facts, (effectively calling you a liar), as to then challenge their denial on Trip advisor you then have to delete your original review and submit as an edited one. However if the hotel challenge it again you are not allowed a second edit even if you delete again and submit a further review. Basically if a hotel wants to just have a review removed they can simply bait the traveller into deleting their review by lying twice.
No way of contacting Trip advisor. Might as well not bother using.

10 August 2026
Unprompted review
TripAdvisor logo

Reply from TripAdvisor

Hello John,

Thank you for taking the time to bring your concerns to Tripadvisor's page on Trustpilot.

We are committed to hearing about customer feedback to drive improvements on our end and to resolve any issues that you may have.

Kindly post your ideas on our forum's channel by clicking on via the following link:

http://www.tripadvisor.co.uk/ShowForum-g1-i12104-Help_us_make_TripAdvisor_better.html

Kind regards,

Tripadvisor Customer Relations Team.

Rated 1 out of 5 stars

Ah, what a missed opportunity.

Ah, these folks love reviews when they can earn a bob or two. Sadly they do not enable you to write a review of a city. Or if they do "F" knows how. Anyway, the site has lots of genuinely useful reviews written by real people. Many of which are useful. Just don't go with booking anything with them would be my advice. Sometimes the places mentioned are miles, sometimes 1,000's from where you're looking. Too great a reliance upon AI and coders not up to the job. What a pity............................

3 August 2026
Unprompted review
TripAdvisor logo

Reply from TripAdvisor

Hello David,

Thank you for taking the time to bring your concerns to Tripadvisor's page on Trustpilot.

We are committed to hearing about customer feedback to drive improvements on our end and to resolve any issues that you may have.

Kindly post your ideas on our forum's channel by clicking on via the following link:

http://www.tripadvisor.co.uk/ShowForum-g1-i12104-Help_us_make_TripAdvisor_better.html

Kind regards,

Tripadvisor Customer Relations Team.

Rated 1 out of 5 stars

Trip advisor must get payment from the…

Trip advisor must get payment from the companies reviewed, positive reviews are accepted but negative reviews are rejected! What is the point when they cherry pick? I have now deleted this corrupt biased app.

29 July 2026
Unprompted review
TripAdvisor logo

Reply from TripAdvisor

Hello Fraser,

Thank you for taking the time to bring your review concerns to Tripadvisor’s page on Trustpilot.

To ensure our content is helpful and accurate, we use both automated technology and a moderation team to verify that reviews are family-friendly, correctly placed, and compliant with our submission guidelines. If a review is flagged as suspicious or violates our policies (https://www.tripadvisorsupport.com/hc/en-us/articles/200614797), our team investigates and removes any content that does not meet our standards.

Please note that Tripadvisor does not profit from these submissions; our goal is to provide a free, comprehensive resource for travelers to share their experiences with the global community.

We hope this clarifies our review policies and processes.

Kind regards,

Tripadvisor Customer Relations Team.

Rated 5 out of 5 stars

Excellent day trip from Bucharest

This is a review of TravelMaker Bucharest Day Tours that I booked through Tripadvisor.
We took a day tour to the usual sights in Bran, Brasov, and Peles. It was very well organized, and the tour guide was absolutely excellent—friendly, knowledgeable, humorous, and helpful. The driver was great, too, and I highly recommend them.
I must mention that my recent trip to Bucharest was wonderful. There were very nice, friendly people everywhere (at hotels, restaurants, in taxis, and among tour operators), with the exception of one small tuk-tuk operator. In addition to providing poor service, he started harassing me after I left an honest review. We would gladly return to Romania and Bucharest, but we will definitely stay away from tuk-tuks.

26 June 2026
Unprompted review
Rated 5 out of 5 stars

Myself and my partner recently stayed…

Myself and my partner recently stayed at the Baron Inn Campsite in Leominster, and we had the most wonderful experience.

The campsite itself was lovely – clean, great atmosphere and well looked after. But what really made our stay unforgettable was the food and the people.

We had a steak meal in the inn, and I can honestly say it was the best meal I’ve ever eaten and that’s no joke! It was cooked to absolute perfection.

Everyone was so warm, friendly, and welcoming. Nothing was too much trouble, and they really went above and beyond to make us feel at home.

Huge compliments to the chef and a well-deserved 5 stars to everyone at the Baron Inn Campsite. We can’t wait to come back! 🤩❤️

18 July 2026
Unprompted review
Rated 1 out of 5 stars

TripAdvisor what a shambolic site

TripAdvisor what a shambolic site! So you put a fair review and yet they deny it based on some washed up policy!

19 July 2026
Unprompted review
TripAdvisor logo

Reply from TripAdvisor

Hello Iain,

Thank you for taking the time to bring your review concerns to Tripadvisor’s page on Trustpilot.

To ensure our content is helpful and accurate, we use both automated technology and a moderation team to verify that reviews are family-friendly, correctly placed, and compliant with our submission guidelines. If a review is flagged as suspicious or violates our policies (https://www.tripadvisorsupport.com/hc/en-us/articles/200614797), our team investigates and removes any content that does not meet our standards.

Please note that Tripadvisor does not profit from these submissions; our goal is to provide a free, comprehensive resource for travelers to share their experiences with the global community.

We hope this clarifies our review policies and processes.

Kind regards,

Tripadvisor Customer Relations Team.

Rated 1 out of 5 stars

Disgusting company

Disgusting company making money off my business that I never agreed to be on its platform, someone malicious added my business just to leave a one star review.
I have 4.9 star Google reviews over hundreds of reviews of people who have actually visited my business which I agreed to set up.

18 July 2026
Unprompted review
Rated 1 out of 5 stars

Fraudulent and untrustworthy

I posted a legitimate honest, entirely unoffensive review but it was rejected for an excuse that didn't make sense in the context of the content. Even after appealing it was still rejected.

See all those resorts with 5 Star ratings on TripAdvisor? Yeah it's because TripAdvisor filters out a proportion of lower rated reviews - the reviews aren't natural because reviews like mine get rejected illegitimately, and so the star ratings are artificially inflated, which boosts their sales.

17 July 2026
Unprompted review
TripAdvisor logo

Reply from TripAdvisor

Hello Ian,

Thank you for contacting Tripadvisor regarding your review concerns.

To ensure our content is helpful and accurate, we use both automated technology and a moderation team to verify that reviews are family-friendly, correctly placed, and compliant with our submission guidelines. If a review is flagged as suspicious or violates our policies (https://www.tripadvisorsupport.com/hc/en-us/articles/200614797), our team investigates and removes any content that does not meet our standards.

Please note that Tripadvisor does not profit from these submissions; our goal is to provide a free, comprehensive resource for travelers to share their experiences with the global community.

We hope this clarifies our review policies and processes.

Kind regards,

Tripadvisor Customer Relations Team.

Rated 1 out of 5 stars

Website is poorly laid out and is VERY…

Website is poorly laid out and is VERY unintuitive when it comes to navigating

7 July 2026
Unprompted review
TripAdvisor logo

Reply from TripAdvisor

Hello Poli,

Thank you for taking the time to bring your concerns to Tripadvisor's page on Trustpilot.

We are committed to hearing about customer feedback to drive improvements on our end and to resolve any issues that you may have.

Kindly post your ideas on our forum's channel by clicking on via the following link:

http://www.tripadvisor.co.uk/ShowForum-g1-i12104-Help_us_make_TripAdvisor_better.html

Kind regards,

Tripadvisor Customer Relations Team.

Rated 1 out of 5 stars

Stole Seatguru from us!

I hate TA for closing down seat guru and offering no alternative.

28 June 2026
Unprompted review
TripAdvisor logo

Reply from TripAdvisor

Hello Adam,

Thank you for taking the time to bring your concerns to Tripadvisor's page on Trustpilot.

We are committed to hearing about customer feedback to drive improvements on our end and to resolve any issues that you may have.

Kindly post your ideas on our forum's channel by clicking on via the following link:

http://www.tripadvisor.co.uk/ShowForum-g1-i12104-Help_us_make_TripAdvisor_better.html

Kind regards,

Tripadvisor Customer Relations Team.

Rated 1 out of 5 stars

Allow Fake Reviews to misrepresent

Reported a hotel in Tunisia that the staff were completely manipulating the reviews and leaving hundreds of fake reviews!! Tripadvisor customer service is an absolute disgrace! Been looking into it for over two weeks still nothing done! Contacted me again and asked me what the problem was?? The problem is you incompetent company! a hotel business is leaving one review after another, with just one contribution to their name, but able to get round tripadvisor non-existence checks on registering new accounts! With false and misleading reviews which trick people into booking holidays with completely false description of the hotel.This company should be forced by law to stop this misrepresentation as it amounts to nothing more than aiding and abetting thief from customers!!

8 June 2026
Unprompted review
TripAdvisor logo

Reply from TripAdvisor

Hello,

Thank you for contacting Tripadvisor regarding your review concerns.

To ensure our content is helpful and accurate, we use both automated technology and a moderation team to verify that reviews are family-friendly, correctly placed, and compliant with our submission guidelines. If a review is flagged as suspicious or violates our policies (https://www.tripadvisorsupport.com/hc/en-us/articles/200614797), our team investigates and removes any content that does not meet our standards.

Please note that Tripadvisor does not profit from these submissions; our goal is to provide a free, comprehensive resource for travelers to share their experiences with the global community.

We hope this clarifies our review policies and processes.

Kind regards,

Tripadvisor Customer Relations Team.

Rated 2 out of 5 stars

Getting worse

Getting worse. I wrote a negative review as it is obvious on the website of a certain hotel that almost all the 5* reviews are written by the animation team in their "spare time". Not the first time I have reflected this about a hotel we have stayed in but last time my review was accepted. This time it has disappeared which I assume means it was rejected. Watch out people, this is a trick getting more prevalent in large hotels and funny that Tripadvisor's wonderful algorythms can't pick them up!

24 June 2026
Unprompted review
Rated 1 out of 5 stars

Absolutely shocking customer service

Absolutely shocking customer service. Booked and experience through Tripadvisor whilst away on our honeymoon. The trip was nothing like as described, shorter than the advertised time, incorrect meeting point details were provided and the trip itself was incredibly unsafe and not fit for purpose. Contacted Tripadvisor to try and get a resolution to this and they were not interested whatsoever. Avoid avoid avoid

16 June 2026
Unprompted review
TripAdvisor logo

Reply from TripAdvisor

Hello Steven,

Thank you for sharing your concerns on Tripadvisor's Trustpilot page.

While Viator is a Tripadvisor company, they operate independently and have a dedicated Customer Care team to handle inquiries like the one mentioned in your review. To ensure you receive the best possible assistance, we kindly ask that you post your review on their specific business page.

Kind regards,

Tripadvisor Customer Relations Team

Rated 1 out of 5 stars

Disappointed

They did not let me say what I really think, they keep removing genuine feedback at various pretexts, removed several my posts overjust this one month

19 June 2026
Unprompted review
TripAdvisor logo

Reply from TripAdvisor

Hello,

Thank you for contacting Tripadvisor regarding your review concerns.

To ensure our content is helpful and accurate, we use both automated technology and a moderation team to verify that reviews are family-friendly, correctly placed, and compliant with our submission guidelines. If a review is flagged as suspicious or violates our policies (https://www.tripadvisorsupport.com/hc/en-us/articles/200614797), our team investigates and removes any content that does not meet our standards.

Please note that Tripadvisor does not profit from these submissions; our goal is to provide a free, comprehensive resource for travelers to share their experiences with the global community.

We hope this clarifies our review policies and processes.

Kind regards,

Tripadvisor Customer Relations Team.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

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Learn about Trustpilot’s review process.

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