Trinitylane Reviews 

I've recently been in contact with this disgracefully run company in respect of the voluntary cancellation of my motorbike policy. I insured my Thruxton on a third party basis and was charged £85.00 for the privilege, so I've just enquired about a layed-up policy which they just tried to bend me over for 191 quid. What????!!! So this extortionate amount was to keep my bike in an alarmed garage and wouldn't be ridden until June 2024! These people need a lesson in not trying to reach into working class people's pockets and taking what they think they have a right to! Buncha non- events!! Steer clear of this woeful company at all costs!! Disgruntled cockney!

Trinity Lane hide various exemptions, that no reasonable person would expect to be applied, in the back of their policy document and flagrantly disregard guidance from the insurance ombudsman about informing customers of these exemptions.
Staff have an incredibly patronising attitude.
Trinity Lane Insurance are the most thoroughly dishonest company I have ever dealt with.
I am going to change insurers for the rest of the year as I have no confidence that Trinity Lane would not find some other technicality to weasel out of a claim on if I have an accident in future.

ICO have found Hadleigh Claims breached regulations when refusing to disclose my personal data to me, which they hold under Subject Access.

Penalised for becoming a student?
I have previously had good experience with Adrian Flux who I insure my vehicle through. This changed in the past couple of days however. I have recently started a masters degree in social care and called to let them know that I had changed my occupation and address. I was told that I can no longer drive other people's vehicles due to these changes. When pressed for a reason for this, I was told that this was due to the underwriters making these changes which doesn't explain the reasons why I am now deemed uninsurable to drive other people's vehicles. I have a totally clean driving history and have been a careful driver for 34 years. Having spoken to Adrian Flux they have assured me that the company responsible for this is Trinity Lane as they are the Insuring company. Honestly, this is completely unfathomable to me.

Car was taken into the repair garage with very minor bodywork damage. When it came out it ran like a tank. The engine management light came on. The insurance company refused to send the car to the main dealers to investigate the problem. They said if I was not satisfied then I could take it to the Lexus dealership and pay for it myself. The attitudes of the engineers was appalling. They constantly overtalked me, and at times resulted to shouting at me. The case has gone to the Ombudsman. I will be telling everyone I know how poor Trinity insurance is when dealing with the public.

Sold useless excess protect policy by AFlux, underwriting by Trinity Lane. When I come to claim I’m told evidence must be provided within 31 days of payment and then only for non-fault accidents. Useless people who don’t care about misselling

They allowed a criminal to make 3 fraudulent claims on my car insurance totaling £32,000. When this was pointed out to them they were snotty and dismissive and are now reluctantly looking into it.
Avoid them like the plague.

Completely useless tried to get in touch since 7th may..
Even the email address don't work and bounces back I've tried 6 times and it
Does not work ???????
Also when I call they say I'm not insured through them but my broker Adrian flux claims my insured is trinity lane ...

Had a small fender bender in a carpark. Third party told their insurers as I did mine. Nothing more said until I came to renew a couple months later and was refused insurance while an open case was showing.
No contact from third party insurers since August 2022, its now May 2023. Trinity have said it will in all likelihood settle the third party claim, not the attitude i would expect but still waiting for the other insurers to respond with their accident statement form before proceeding...
This company is a waste of time

Be aware, no doubt Sterling Insurance are no different to other companies offering learner driver policies. I insured my daughters car through Sterling insurance, the insurer was Trinity Lane. Paid the policy in full upfront for 12 months cover. She passed her test within 6 months, when I called to cancel it, I was told that Trinity lane would issue approximately half of the premium back. However Sterling said Trinity Lane would then take back a cancellation fee, commission fee, and of the remaining refund Sterling would take their cancellation fee so effectively the refund we would get back would be less than 10% of the premium paid. Not bad for 6 months driving!!

Another dodgy company - part of the 'Sterling' Fraud Cabal. Crooks through and through ; just take "Trinity Lane" as an alias for "Sterling Insurance", "Sterling-Insurance-Services", or "Herts Insurance". they sell policies from other pal companies and so are effectively marking their own copybooks to rip people off and escape liability. Reported to FCA & Ombudsman.

spoke to sterling insurance as my wife received 3 points, they tried to put the insurance up £ 116,00
or to remove her from the policy was £ 110.00
does not make sense, only used I months insurance
but had to pay for a hole year won't be using them again

Giving one star as it’s the lowest shocking my husband had personal accident insurance through a well known motorcycle insurance company which is underwritten by this company not only was it mis-sold to him but sadly he had an accident, tried claiming apparently screws and plates due to acetabular fracture and pelvic injury is not a permanent injury !! These are in him for life !!! asked GP for records his information is with the consultant at the hospital will be taking this further generic letter date of incident blank … it’s a life changing injury … loopholes, read the policy again we have every right to complain and claim for his injury

Took out learners insurance for my son through Sterling Insurance who used Trinitylane for the policy.
My son has now passed his test. There is still 6 months left on this insurance but they will not give any refund. The cover is also null and void the second the insured passes their test. What a scam!

One year later Trinitylane are now trying to get this comment taken down by asking for proof. How about asking at the time when we had all the paperwork? You know full well how your policies work and my comment ifs correct.

This insurance company is not fit for purpose.
Submitted claim for incident to be told that no assessors available and as car was driveable to obtain estimate at a repairer of my choosing as it would be quicker.
Managed to get to a repairer/assessor a few days later. The assessor carried out estimate and stated car was unsafe to drive and therefore undriveable. Submitted estimate, statement of truth etc. to Trinity / Hadleigh Claims.
Phoned to check progress to be told it would take 7-10 days to be processed and Hadleigh Claims / Trinity would not give me a courtesy car because I chose to go to another assessor. Trinity told me to go to another assessor as would be quicker!
I have been left without a car for 3 weeks with no progress on claim.
This is the most unprofessional insurance company I have experienced and has been very distressing.
I will be going with another company next time.

Had a driver smash in to my vehicle and in turn its written off.
It took 2 weeks for them to collect the vehicle and in turn last left at the side of the road.
They don’t action anything without you chasing. Sadly my mistake not reading the fine print, but they offer nothing in the way of hire vehicle etc. I’ve been without a vehicle for almost a month and having to cancel a holiday and pay for travel daily is becoming a joke.
They don’t show any interest when calling and appear blasé about it all.
Wouldn’t recommend them as an insurer.

rip-off merchants..

i insured my sons car through Sterling insurance, which was underwritten by Trinitylane, cost was approx £350, he passed his test within 3 months, so we used less than 3 months insurance, when i called to cancel it, i was told that we would receive £40 back, due to the way trinity lane calculate, and once the cancellation fee of £40 was paid, we would receive £0...