Trinitylane Reviews 

167
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 71 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally helpful and professional staff members for handling insurance claims very quickly and efficiently without any unnecessary hassle. Consumers consistently note that financial settlements are issued promptly, supported by clear communication and polite operators throughout the entire claim process. However, some people mentioned experiencing frustrating communication gaps, delayed payouts, or extra administrative steps required to successfully recover excess fees from the organization. A few reviewers also noted ongoing difficulties when trying to resolve formal disputes, chase missing updates, or finalize lengthy settlements regarding their insurance claims.

What people talk about most

Payment

Consumers find payment satisfaction to be remarkably high, praising the swift and efficient service with... See more

Service

Clients share satisfaction on service, frequently praising quick, efficient, and professional assistance that... See more

Customer service

Customers consistently note positive experiences with customer service, praising efficient communication,... See more

Staff

Users describe positive interactions with staff, praising representatives who are very helpful, friendly,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Trinity Lane dealt with issues swiftly and efficiently. My claim after an accident on 4th June 2026 was passed on to Hadleigh Claims to process and, although I was unhappy about their decision to hol... See more

Rated 5 out of 5 stars

I had to put a claim in for my bike gear that was either damaged in the accident or cut off by paramedics. I was late ringing about my claim due to being in hospital for nearly 3 weeks, but when I di... See more

Rated 5 out of 5 stars

My claim was dealt with very quickly and repairers chosen by this company did an excellent job. The company even reminded me of a major benefit in my policy which I had forgotten about



Contact info

4.4

Excellent

TrustScore 4.5 out of 5

167 reviews

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4.4

All reviews

(167)

70 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

No comment

No comment, we will change this once someone contacts us from Trinity Lane.

9 January 2026
Unprompted review
Trinitylane logo

Reply from Trinitylane

Hi David,

Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet expectations.

Your comments have been noted and will be used to help improve our service moving forward.

Kind regards

The Trinity Lane team

Rated 1 out of 5 stars

Cash Cow

Have just received notification for repayment of uninsured loss on our caravan that should have been done immediately with our loss claim as you had all the paperwork ..... would like to think you might send the £200 DIFFERENCE for compensation for the time we have waited . Also just been told that my wife will not receive any part payment for her Landrover Insurance having sold the vehicle . Fast enough hiking the premium and wanting payment ....shame you don't see us as customers and not cash cows .

20 November 2025
Unprompted review
Trinitylane logo

Reply from Trinitylane

Hi Julian,

Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet expectations.

Your comments have been noted and will be used to help improve our service moving forward.

Kind regards

The Trinity Lane team

Rated 1 out of 5 stars

What did you do ??

What did you do ??
Please phone me , I want to know

23 October 2025
Unprompted review
Trinitylane logo

Reply from Trinitylane

Hi,

Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet expectations.

Your comments have been noted and will be used to help improve our service moving forward.

Kind regards

The Trinity Lane team

Rated 5 out of 5 stars

Quick turnaround for excess protection

Had one phone call and they were helpful by telling me to send information about my vehicle with the excess taken off. Once I sent that they were amazingly quick at sending my excess which was protected back.
Very happy with the service I was given.

4 September 2025
Unprompted review
Rated 5 out of 5 stars

Easy claim

Contacted them as I was making a claim. They sent me a link to return the required information. Returned what was required & payment was made within 48 hours no fuss

11 September 2025
Unprompted review
Rated 1 out of 5 stars

Really disappointed ,last year our…

Really disappointed ,last year our insurance was 156 pound for 6 months as learner, nothing changed in circumstances all same ,learner driver has turned 1 year older, it should be cheaper than last one but Adrian flux is trying to charge 502 pounds which is way too much for 6 months. Strongly not recommend, its really disappointed,

18 September 2025
Unprompted review
Trinitylane logo

Reply from Trinitylane

Hi Raza,

Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet expectations.

Your comments have been noted and will be used to help improve our service moving forward.

Kind regards

The Trinity Lane team

Rated 1 out of 5 stars

Disgusting, charged for address change

I insured my classic Lambretta scooter with Trinity Lane Classic, I did this through Adrian Flux (Brokers) I called the insurers 15 days prior to expiry to ensure that auto renewal was cancelled and also to inform them of my home address changing, I have been charged £35 for informing them of my address change, the cost of insurance for the scooter for 12 months is around £90, as mentioned the cover was almost expired, so not very happy being charged £35 for nothing, how do people like this actually get business

5 August 2025
Unprompted review
Trinitylane logo

Reply from Trinitylane

Hi Phil,

Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet expectations.

Your comments have been noted and will be used to help improve our service moving forward.

Kind regards

The Trinity Lane team

Rated 5 out of 5 stars

Helmet and leathers cover claim

From submission to the money being paid in my account was less than a week, the helmet and leathers cover really helped me this time and I appreciate how the team dealt with it

21 July 2025
Unprompted review

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