Treatsstudio Reviews 

Great fast service

Really great and responsive customer service, I would definitely recommend. Thank you!

I have ordered so many things from this brand & will continue to as their customer service & quality of their clothes and products is amazing

I had a query with customer services late at night and I had a response within the hour !
Amazing service and can’t wait to receive my parcel ! Thankyou Phoebe !

CS team super responsive! I loved that I was directly Talking to an actual person instead of AI and they helped to reroute my parcel very quickly! X

Amazing sets! Customer service was incredible! Really pleased with my purchases xx

Lovely quality clothing and really helpful customer service, I highly recommend

My glass tumbler arrived smashed but as soon as I spoke to Phoebe in the treats customer care team, she had it sorted. My email was relied to almost instantly (and not by a bot). She was understanding, helpful and apologetic for the inconvenience. The treats team very kindly sorted My problem and sent out a like for like replacement with the stock they had. I really appreciated how quick and uncomplicated everything was. I will definitely be buying again knowing this is how they take care of their customers.

Amazing service from Phoebe !! Xx

Phoebe handled my query promptly and professionally. I would 100% recommend Treat Studios and will be purchasing from them again!

Fabulous product and excellent customer service from Phoebe! Many thanks

Unbelievably fast responses , amazing customer service team, special shoutout to Phoebe-excellent! Highly recommend

I am obsessed with this brand the quality of everything is insane. Also I would like to mention Phoebe in the customer service team, she is so helpful and goes the extra mile for the customers 🧡

I got in touch about a damaged item I received from treats, I got an email back from Phoebe almost immediately, she was very efficient and helpful and I had a new order on the way to me in a matter of minutes. Thank you Phoebe!

I am writing this review as a genuinely disappointed customer.
Over the past two weeks, I placed three separate orders with this brand. Not once did I receive the well known branded packaging that is consistently showcased across Instagram, TikTok and YouTube reviews. Instead, all three orders arrived in plain brown packaging that looked cheap and completely inconsistent with the premium image the brand promotes online.
Seeing influencers and highly visible social media accounts regularly receiving the iconic branded parcels, while regular paying customers do not, creates a clear perception that some customers are treated differently from others. Whether intentional or not, the contrast is noticeable. It gives the impression that customers who provide social exposure are prioritised, while standard paying customers receive a reduced experience.

The situation escalated significantly when one of my parcels arrived empty.
I immediately contacted customer service and fully complied with every requirement requested of me. This included completing detailed forms, providing photographic evidence and obtaining a crime reference number from the police. As a busy working mum of two young children, this process required time and energy that are already limited. Nevertheless, I followed every instruction because I had paid for goods that I did not receive.

In over 20 years of shopping online, I have never been asked to report a parcel to the police before a retailer would consider resolving the issue. The responsibility for investigating a courier should rest with the retailer, not the customer. Being asked to involve the police felt excessive and disproportionate, particularly given how stretched public services already are.

Despite providing all requested documentation, I was informed that I must wait up to 30 days for the courier’s internal investigation before any refund or replacement could be considered. I did not even request a refund. I asked for a voucher because I genuinely intended to continue supporting the brand and make further purchases. Instead of goodwill or flexibility, I was met with rigid procedure and no customer focused resolution.

Their insistence that I wait up to 30 days before any refund or voucher is issued makes it clear where their priorities lie: they appear more focused on securing reimbursement from DPD than on resolving the issue promptly for the paying customer, who in this case is me.

Additionally, after obtaining the crime reference number at the retailer’s request, I was contacted by Greater Manchester Police and informed that this situation is not a police matter. I was advised to resolve it directly with the retailer, which is Treats Studios. I would not have involved the police had I not been explicitly instructed to do so by the company.

For a brand positioned at this price point and how it’s presenting itself, the customer service experience has fallen significantly below expectations. What should have been handled in a straightforward and stress free way has instead become a frustrating and exhausting experience.

This entire experience only reinforces my initial concern: is difficult not to conclude that had I been an influencer or someone providing public exposure for the brand, this would have been resolved quickly and generously. Instead, as an ordinary paying customer with no online platform, I have been left navigating rigid procedures and delays. The contrast is hard to ignore.

One can only imagine how different the response would be if I now made a TikTok showing how I have been treated.

I hope the company reflects seriously on how situations like this are handled in future, because this experience has significantly changed my perception of the brand.

UPDATE: The matter has now been resolved and a replacement was sent. However, this was not the solution I had originally requested, as I had asked for a voucher due to the time sensitivity of the order.

It is also worth noting that the tone of the public response here on Trustpilot differs significantly from the tone of the private correspondence I received. The empathy expressed publicly was not reflected in the earlier direct communication, which was considerably more procedural and defensive.

The issue was resolved only after escalation and persistence on my part. While I acknowledge the eventual outcome, the process itself remains the reason for my disappointment.

Amazing customer service. (Phoebe was great!) Needed help with my order and received a reply after only 30 mins even though it was outside of working hours. Fast replies meant I could resolve my query straight away. Fast delivery, will definitely be ordering again!!

Great customer service, replied really quickly and helped me resolve my return quickly

Had a small issue with my order (DPD lost my package) however the treat team dealt with it so quickly and were super helpful! Thank you!

Amazing quality and products, love them

Five stars. Seamless experience end to end.

Ordering was straightforward, delivery was prompt and the product quality exceeded expectations. What stood out most was the responsiveness and professionalism of the team. Clear communication, fast support and genuine care for the customer.

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