Travis Perkins Reviews 

4,682
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Looking at 330 reviews, reviewers had a great experience with this company. Customers frequently mention that the staff are exceptionally helpful, friendly, and always ready to go above and beyond to provide solutions. People truly appreciate the smooth transactions, expert advice, and the professional attitude of the team during every single visit. However, some customers also noted frustrating experiences regarding unexpected delivery delays and inconvenient scheduling issues. Reviewers pointed out that items were occasionally out of stock without prior notice, leading to postponed drop-offs and poor communication from the branches. A few buyers also mentioned feeling let down by sudden changes to arranged times, which disrupted their personal schedules and working plans.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their helpful, polite, and professional... See more

Delivery service

Reviewers share mixed feedback regarding the delivery service, experiencing both helpful professionalism and... See more

Service

Customers consistently note positive experiences with service, highlighting helpful and professional staff.... See more

Product

Customers had ambiguous experiences with product, noting both satisfaction and severe disappointment. While... See more

Customer service

Consumers find customer service experiences to be highly varied and ambiguous. While some reviewers reported... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Just had a fantastic service from Ross and all at Travis Perkins Holbrook , Sheffield. I purchased a lock produced by ERA from TP which proved to be faulty , being 81 and no longer driving Travis Pe... See more

Company replied

Rated 5 out of 5 stars

90 years old and in need of help and sensible suggestions. Along comes big John at Bulwell depot. Listen to my proposals, made alternative excellent suggestion re proposed work. Thank you my friend.... See more

Company replied

Rated 5 out of 5 stars

Jeremy was an absolute star with delivering the tonne bag of flint. As we live down a single track lane, deliveries can be very awkward, but with both patience and skill he managed to manoeuvre the lo... See more

Company replied

Rated 5 out of 5 stars

Travis Perkins Stoke Gifford Bristol Branch. Had an excellent customer experience here on 17th June 2026. My wife and I went in with a Fencing problem and came out with a solution thanks to Pete.... See more

Company replied


Company details

  1. Building Materials Supplier
  2. Building Equipment Hire Service
  3. Landscaping Supply Store
  4. Lumber Store
  5. Sand and Gravel Supplier

About Travis Perkins

Information provided by various external sources

Travis Perkins is a leading company in the Builders' Merchanting and Home Improvement markets. The company supplies product lines to trade professionals and self-builders including general building materials, timber, plumbing & heating, kitchens, bathrooms, landscaping materials and tool hire, together with a wide range of services.

 

Biggest Product Range

We offer the biggest trade product range in Britain with 1000s of products available either in branch or next day delivery. Pick up a copy of our Trade Product Guide, our big book of everything, next time you’re in branch.

 

Convenience - Saving you time

With our nationwide network of local TP branches, we’re never too far away. To save you even more time, why not try our click & collect or flexible delivery services making sure you get the products you need when you need them.

It’s quick and easy to set up an account online where you can manage your account, check prices, buy online, check live stock levels and view and pay invoices*. Start enjoying the benefits today.

*Online invoicing only available to Credit Account customers.

 

Promotions

Our customers can enjoy great bi-monthly deals via our national ‘Trade Offers’ promotions, as well as exclusive online and in-branch deals.

 

Help & Advice

Our expert teams across our 670 branches are on hand to help whatever your trade. Pay them a visit today and tell them about the jobs you’re working on to get the best help and advice


Contact info

3.8

Great

TrustScore 4 out of 5

5K reviews

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3.8

All reviews

(4,682)

309 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I (thought) I'd booked a hiring of a…

I (thought) I'd booked a hiring of a beam lifter, only to be told- when I chased it up- that they couldn't source one. I could still be waiting for it now as no one bothered to inform me from the Worksop branch.

20 May 2026
Unprompted review
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Reply from Travis Perkins

Hi Lance, many thanks for your message. We are sorry to read this as we pride ourselves on delivering outstanding customer service at all times. If you'd like to discuss it further, please provide full details - including your contact details - to customerservice@travisperkins.co.uk. Many thanks.

Rated 1 out of 5 stars

Absolute thieves

Absolute thieves
Over double the price of any merchants

20 May 2026
Unprompted review
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Reply from Travis Perkins

Hi Ian, thanks for the message. We would recommend if you have any queries over pricing, please speak to your local branch team. Many thanks.

Rated 5 out of 5 stars

Excellent Service

Had a delivery on 11th May from St Philips branch, and just like to say the driver Andy was professional, friendly, and ensured the materials were placed carefully and in a convenient location on site.

All items were delivered in good condition, with nothing missing or damaged, which is always appreciated. Communication leading up to the delivery was clear, and the process felt smooth from ordering through to completion.

The recent delivery from Travis Perkins was a very positive experience overall, i would like to see that he received some recognition for his service. Many Thanks Mrs Heath (Yate)

11 May 2026
Unprompted review
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Reply from Travis Perkins

Thanks for the great review Mrs Heath. It's fantastic to hear you appreciated all elements of the service.

Rated 5 out of 5 stars

Service above and beyond expectation

Needed small quantity of bricks to match a damaged wall. Adam, at Travis Perkins Leatherhead went out of his way to help select correct items, sorting through stock to find best match. Nothing was too much trouble, couldn't have been more helpful.

15 May 2026
Unprompted review
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Reply from Travis Perkins

Thanks for the great review Andrew. We will ensure this is passed on to Adam and the team.

Rated 5 out of 5 stars

Chelsea flower show deliveries

We’re a water feature company and don’t often use Travis Perkins, as one of our other trade accounts is usually closer to the job. We’ve just completed a Chelsea Flower Show garden and used the Battersea branch for this project. Anyone who’s done Chelsea knows the delivery slots are extremely tight, and we had a lot of juggling to do with our deliveries. Harvey at the Battersea branch did an amazing job organising our delivery and making sure it arrived on time, despite us repeatedly changing the available slot due to the logistics of other deliveries. His response time to our email updates was really fast, and he called to confirm everything had been delivered without any issues. I spoke to quite a few people before Harvey to arrange our delivery and everyone was really helpful. Thanks for everything – we’ll definitely use Travis Perkins again.

6 May 2026
Unprompted review
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Reply from Travis Perkins

Thanks for taking the time to leave such a great review. Hope the garden goes down well at Chelsea - have a great week!

Rated 5 out of 5 stars

Excellent Service

I have recently started using Travis Perkins and I have to say I am so happy with the service I have received from David Nemeth at the Truro Depot in Cornwall. David has been super helpful, friendly, polite and he goes above and beyond to help. I placed an order with David this week which was delivered today by Giddeon who was equally as brilliant as David. Giddeon represented the company well, was super helpful, polite and friendly. Both David and Giddeon are an asset to the company and its people like these who keep you coming back! Thank you so much to both of you

14 May 2026
Unprompted review
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Reply from Travis Perkins

Thanks for the brilliant review. It's great to hear David, Giddeon and the rest of the team are looking after you so well.

Rated 5 out of 5 stars

Fantastic service

Fantastic service! So nice to see (after a series of let downs by another recommended company) that it’s possible to get products, a timely delivery and updates. Team from Crewe was amazing and the deliver by John was a dream! Thanks soooooo much, Pete and Gaja from Northwich

13 May 2026
Unprompted review
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Reply from Travis Perkins

Thanks for the fantastic review Gaja. It's great to hear you enjoyed the service.

Rated 5 out of 5 stars

Travis Perkins Exeter


I went into Travis Perkins Exeter branch for the first time and i have to say that the staff were extremely helpful. Amy in particular on more than one occasion was very helpful and nothing was to much trouble.
When it came to my delivery the guy that delivered to me went above and beyond to position the slabs exactly where I wanted them to go although it meant it was more difficult for him to place them there.
I wouldn’t hesitate to return!

21 April 2026
Unprompted review
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Reply from Travis Perkins

Thanks for the great review Orlando. We look forward to welcoming you into our Exeter branch again soon.

Rated 5 out of 5 stars

Travis Perkins Bodmin

Went to TP Bodmin yesterday and ordered some items to be delivered. Counter staff were very helpful and attentive. Delivery was arranged for this morning.
Kenny arrived about 8.30 and was really helpful.
He carried all that i needed and put either in or just outside of my workshop, going the extra mile with customer service.
Very impressed with TP, whole team deserve a mention.
Thank you.

12 May 2026
Unprompted review
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Reply from Travis Perkins

Thanks for the brilliant feedback Gerry. It's great to hear you had such an excellent experience. We look forward to seeing you in our Bodmin branch again soon.

Rated 5 out of 5 stars

WOW merchanting has changed for the better

WOW merchanting has changed! Just spoken with Dan at Huntingdon who was super helpful and set me up no problem - Good price as well!

11 May 2026
Unprompted review
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Reply from Travis Perkins

Hi Tim,

Thank you for your fantastic feedback.

We’re delighted to hear that you had such a positive experience with Dan at our Huntingdon branch. It’s great to know he was helpful in getting you set up smoothly and that you were happy with the pricing as well.

We’ll be sure to pass your kind comments on to Dan and the wider team, feedback like this really does mean a lot and is always appreciated.

Thank you for choosing Travis Perkins, and we look forward to supporting you again soon.

Rated 3 out of 5 stars

Over priced

I needed some sharp sand to Finnish of a job and called into Travis to collect 15 small bags , I was shocked at the price of £93 , although I'm trader ,I couldn't gets any discount because I didn't have a account with them , had I gone back into Reading selco branch it would have cost me approximately £55. Complete rip off

8 May 2026
Unprompted review
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Reply from Travis Perkins

Hi Tony,

Thank you for taking the time to share your feedback.

We’re sorry to hear that you were disappointed with the pricing on this occasion. We understand how important value for money is, particularly when working to a budget and we appreciate your comments.

Pricing can vary depending on product type, specification and local market factors, but we’re sorry that your experience left you feeling dissatisfied.

Your feedback has been shared with the relevant team, as we’re always looking at ways we can improve both our pricing transparency and customer experience.

Thank you again for your comments.

Rated 5 out of 5 stars

Jeremy the driver was an absolute…

Jeremy the driver was an absolute diamond. He saved me so much work by dropping the delivery into my back garden.
He had to negotiate overhead cables, a 6ft fence and a washing line.
It was amazing to see the skill with which he operated the crane.
I can't praise him enough.

8 May 2026
Unprompted review
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Reply from Travis Perkins

Hi Karlina,

Thank you for taking the time to share your feedback.

We’re absolutely delighted to hear about your experience with Jeremy. It’s great to know he went above and beyond to make the delivery as smooth and convenient as possible and that his skill and care in handling the crane made such a positive impression.

We’ll be sure to pass your kind comments on to Jeremy and recognise him for the excellent service he provided.

Thank you for choosing Travis Perkins, and we hope to support you again in the future.

Rated 5 out of 5 stars

Yes very good top marks AAA+ all staff…

Yes very good top marks AAA+ all staff trade counter and kitchen and bathroom and yard staff at this company both male and female are very helpful. also the delivery drivers an important part of the company aswell as they have to take stuff to all areas locally and have all the hassle of parking and unloading etc.

8 May 2026
Unprompted review
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Reply from Travis Perkins

Hi Dave,
Thank you for your fantastic feedback!

We’re delighted to hear such positive comments about the whole team across the trade counter, kitchen and bathroom showroom, yard staff and our delivery drivers. It’s especially great to know their helpfulness and hard work have made such a strong impression.

Our teams take real pride in supporting customers at every stage, from in-branch service through to delivery, so your recognition means a great deal and will be shared with everyone involved.

Thank you for choosing Travis Perkins, and we look forward to supporting you again soon.

Team, TP

Rated 5 out of 5 stars

Andy from Wolverhampton branch

Andy from Wolverhampton has just delivered materials for our extension. He was polite and courteous and explained the risks around placing the lorry on our block paved drive and suggested an alternative method of offloading the materials onto a position on the drive, which I was more than happy with. He got the delivery completed efficiently. Andy had a lovely manner about him. Very helpful.

8 May 2026
Unprompted review
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Reply from Travis Perkins

Hi Vicky,

Thank you for taking the time to leave such a positive review.

We’re delighted to hear that Andy from our Wolverhampton branch provided you with such a professional and helpful service. It’s great to know he was able to offer clear advice on the delivery and work with you to find a safe and suitable way to offload your materials, while ensuring everything was completed efficiently.

We’ll be sure to pass your kind comments on to Andy and the team, feedback like this is always greatly appreciated.

Thank you for choosing Travis Perkins, and we look forward to supporting you again in the future!

Team, TP

Rated 5 out of 5 stars

Had a fabulous experience with Craig at…

Had a fabulous experience with Craig at the Salford TP depot. Craig was extremely helpful, nothing was to much trouble and everything he did was done super fast. Lovely guy to speak to on the phone too. Couldn't fault him at all. Thanks Craig

7 May 2026
Unprompted review
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Reply from Travis Perkins

Hi Claire, huge thanks for taking the time to leave a review and the excellent feedback.

Rated 1 out of 5 stars

Web site lies

Quick to take your money.
Website says 'delivery next day' order with confidence.. utter bolks..

Phone call from branch can't deliver for 5 days!!

Refund takes forever..

7 May 2026
Unprompted review
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Reply from Travis Perkins

Hi Stephen, thanks for the message and we are sorry to read this. We pride ourselves on offering an excellent and reliable delivery service. To discuss your issue further, can you please contact customerservice@travisperkins.co.uk and outline full details of the delivery issue. Many thanks for taking the time to leave a review.

Rated 5 out of 5 stars

The Tewkesbury branch of Travis Perkins…

The Tewkesbury branch of Travis Perkins always gives great service. The staff are friendly and happy to help, making each visit easy and pleasant. Whether I go in for supplies or need advice, I am met with a smile and good chat. Richard in sales is especially helpful and cheerful. Jez, the driver, delivers to hard-to-reach places and never complains. The team know their stuff and make sure you get exactly what you need. I recommend this branch if you want good service and a friendly atmosphere.

6 May 2026
Unprompted review
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Reply from Travis Perkins

Hi Deborah, many thanks for the five stars. It's great to read you have had such a fantastic service in Tewkesbury. We look forward to seeing you in the branch again soon. Many thanks.

Rated 5 out of 5 stars

90 years old and in need of help and…

90 years old and in need of help and sensible suggestions. Along comes big John at Bulwell depot. Listen to my proposals, made alternative excellent suggestion re proposed work. Thank you my friend. Another happy customer
Derek Streets

7 May 2026
Unprompted review
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Reply from Travis Perkins

Hi Derek, huge thanks for taking the time to leave a review. Great to hear John was able to assist. Good luck with the proposed work. Thanks.

Rated 5 out of 5 stars

Very helpful staff nothing is to much…

Very helpful staff nothing is to much trouble .All round excellent service . North Walsham Branch .

7 May 2026
Unprompted review
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Reply from Travis Perkins

Good morning, we're happy to hear that our North Walsham staff were so helpful and provided excellent service. Thank you for your positive feedback; we appreciate it. Thank you, Branka@TP

Rated 1 out of 5 stars

Poor

Poor. DO NOT BUY FENCE PANELS from TP.
Sold defective panels and now just getting the run around from the Luton branch. Looks like they sell seconds on the web site.

27 April 2026
Unprompted review
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Reply from Travis Perkins

Good morning, thank you for the review. We are so sorry to hear that you're not satisfied with the fence panels and the service received from our Luton branch. We would like to look into this further so if you email us on customerrelations@travisperkins.co.uk with your order number we can get in touch with the branch management team to see what happened on this occasion. Thanks for your feedback, we will take it onboard to improve our processes. Thank you, Branka@TP

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