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I had two unresolved issues with Orbis travel (head office in UK) & Exoticca Travel. These companies are under the umbrella of Travelzoo.
I have been a Travel Agent for 10 years and I made sure I gave my clients accurate, professional and exceptional customer service. This was not the case in resolving my issues which in the end were never resolved. Travelzoo needs to vet their companies better.
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