Travelodge Reviews 

I'm appalled by the tax recovery charges and service charges that Travelodge impose on their customers. These charges added an extra £100 to my booking!

Also the very small print they use on their website to tell customers about these charges is NOT adequate. It should be far more visible so that customers can make an informed decision BEFORE they book.

Then to find out that my booking was non-refundable was the final insult!

Travelodge treat their customer with disdain and don't deserve anyone's business. DO NOT BOOK WITH THEM.

I was booking a stay for the following day online and noticed it had put two people staying automatically, I went back once to correct and confirmed the payment.

Instantly I noticed the date had changed to two months down the line. Rung customer support and the hotel and was told despite I made this booking in error and the website glitched, I couldn't change the booking because I booked the non changeable option. I agree, non changeable for circumstances is what you paid for. I notified this error and raised it within a minute of placing. That is not the same thing.

Customer service has stood on these bookings can't be changed despite my explanation which is absolutely pathetic.

For the sake of £90 booking being corrected, I'll never use a Travelodge again, Thousands lost to a competitor.

To be honest could not fault my stay lovely room a comfortable bed to sleep in very clean room with tea and coffee yes a little overpriced for 1 night

Stayed at travelodge in raynes park, great location for the aeltc community tennis club. Had booked for one night and once there, i wanted to stay for an extra night. The policy was i had to do this online and not in reception, but could pay for breakfast in reveption.. Free WiFi was only available for 30 mins, which I had already used. Extra WiFi would be £3.50 which was disappointing.
The lady Ana on reception was helpful during the booking

Room right on main road
Poor cleaning stains on ledge behind headboard
Excessive charge for parking

Newmarket road travelodge cambridge

So, my wife and I are regular stayers at one of the often very good Travelodge's around the Country.

Our three night stay at the Camberley in Surrey, Next to Camberley Railway Station, was an ideal location, with walking distance, for a weekend visit to a friends Barber Que.

This occasion proved to be a complete disaster! As it is a hot summer, there was no room air conditioning, you could NOT open the window more than three inches as the window is fixed by a secure wire, to stop you from jumping out, you suffocate instead. Even the toilet fan extractor did not work, so the room was filled with shower steam and poo smell. You only have a noisy fan whining away all night just moving stale air around. The room was small which was okay if ventilated properly.

Needless to say it was awful. We did tell the reception staff but they could not do anything. They did offer another hotel, but that meant additional expense and travel in a town we did not know. We came by train.

The idea of the secure widow is plain daft. You have to be over 18 to book the room!! There were plenty of other high buildings around if I wanted to jump off, but no, we have to near suffocate instead, I suppose it is less messy. - Let's open the damned windows for goodness sake!!

I do hope this is a one off as I like Travelodges and we have been to dozens now. - Oh, and another thing. Can anyone else get their app to work on their phones?? mine is totally useless, so I have deleted it, which is a shame as I'd like TL to know just how many times we have stayed.

**Very disappointing handling of a straightforward complaint**

I’m extremely disappointed with the way Travelodge has handled a complaint following my stay at **London Manor House, 15–16 June 2026** (booking confirmation **180435079**).

I complained about holes in the curtains in my room. At checkout, I spoke directly with the hotel manager, who **promised me a complimentary night’s stay and specifically told me that it would be issued in the form of a voucher**.

Separately, Travelodge Customer Services offered me a complimentary breakfast. I was happy to accept that offer, but it was **not the compensation promised by the hotel manager**.

I subsequently opened a further Customer Services case (**15071-2905211**) because I had still not received the promised voucher.

On 30 June, Customer Services Advisor **Logan Goff** responded by referring me to the complimentary breakfast. I immediately explained:

> “Those are two different issues. The complimentary room was assured by the manager in the Manor House hotel at check out. I don’t want a complimentary breakfast. I want the free night’s stay I was promised upon checkout.”

On **13 July**, Logan then told me:

> “I have been emailing the hotel manager and I can confirm that this has been processed.”

Despite that, I received no voucher.

Now, on **4 August**, I have received essentially the **same response again** — that Logan has been emailing the hotel manager and can confirm that it has been processed. Still no voucher. Still no booking entitlement. Still no explanation of what “processed” actually means.

So I have now been told **twice** that this has been processed, while the compensation itself has never actually been provided.

I have been patient and have repeatedly explained the distinction between the breakfast offer and the complimentary night promised by the hotel manager. I should not have to keep chasing Customer Services for something they have already confirmed has been dealt with.

I have now formally escalated the matter to Travelodge Customer Services in writing, including both case references (**15071-2893547** and **15071-2905211**) and the full correspondence.

**Travelodge: I would simply like you to honour the commitment made by your hotel manager and provide the voucher I was promised.**

I would appreciate someone from Travelodge actually taking ownership of this and resolving it.

his is honestly the worst hotel I have ever stayed in.

From the moment I entered the hotel, the room was unbearably hot. I honestly don’t think even hell could be as hot as Travelodge Woolwich. To make matters worse, there was no fan in the room. When I requested one, I was genuinely shocked when they brought me what looked like a tiny prison-style fan.

It is 2026, and I find it difficult to understand how a hotel operating to this standard is still considered acceptable. The room was uncomfortable, the ventilation was inadequate, and the overall experience was extremely disappointing.

As a Health and Safety practitioner, I would strongly recommend that the relevant local authority and appropriate regulatory bodies seriously inspect this hotel to determine whether it meets modern health, safety, ventilation and accommodation standards.

In my honest opinion, this hotel needs a major overhaul from the ground up. If the necessary standards cannot be met, then perhaps the building should be taken out of operation rather than continuing to accommodate guests under these conditions.

Very disappointing experience. I would not recommend this hotel based on my experience.

Room was disgustingly dirty, the walls, fittings,surfaces, cobwebs were hanging all around the room from the ceiling and walls and there was even toothpaste on the curtains etc. The toilet did not flush properly either. Sadly this site wont let me post pictures and travelodges response was... You booked a non refundable room so no refund. Totally disgusting repsonse. So they can charge £211 for the night and tough if its dirty and not fit for use. The health issues alone. That room has not been properly cleaned for months.

Travelodge Oldham Chadderton

Was booked into this Travelodge by friends whom I was visiting from Solihull. They paid for early check-in. I arrived at approx 12:15 and was greeted by a "We'll be back in a minute" sign at reception, something that was used an awful lot here!
I was met by a cleaner (I think) who advised my room was not ready as previous guests did not leave on time, just what you want to hear after a 2hr 30 min trip from Solihull.
A further 5 minutes passed while frantic radio calls were made and eventually I was in my room. Very clean so no complaints there.
My friends had also paid for the "breakfast to go" so I duly went to reception in the morning to collect it.
The "We'll be back in a minute" sign was proudly displayed.
After waiting for 5 minutes, I was in it for the long haul until I gave up after 25 minutes waiting, with no one returning. As I did not feel this was an emergency, I did not call the number displayed.
I went back 40 odd minutes later, again waiting for a while before another cleaner (I think), begrudgingly fetched the box of "breakfast".
When visiting this area again, I will give this place a WIDE birth.
PS. Didn't eat the breakfast in the end as my friends took me to a fab place called Noa Eatery which I would highly recommend if you are in the area!

Had to cancel a room today, the only problem is the cost to cancel is 13pence a minute, one phone for 15 min
the other problem is i paid for my food upfront.
so a 74 year old lost the food money of £25.80 because i was sick. I expected to lose the cost of the room not the food that they have not even cooked
it’s a con you do not get a standard rate phone number to call Travelodge sent email to customer service and got reply saying we will get back to you in 4 to 8 days.
Look like I will be using Premium Inn in the future

I stayed at the Travelodge in Egham and was advised to book my room online. Unfortunately, I accidentally selected the wrong date when making the reservation. When I contacted Travelodge to request a refund, I was informed that the booking was non-refundable.
I find this unfair, particularly as the booking was made three weeks in advance. I would have expected some flexibility or consideration under consumer rights legislation. Refusing any refund or amendment in these circumstances feels unreasonable and gives the impression that the company is prioritising profit over customer service.

Booking process is terrible.
Tried to book for one person
After confirming the booking I then received a confirmation for two. It wouldn't let me change it or cancel it. All phone numbers do not work so it was impossible to contact anyone. They have stolen my money.

Booked and paid for three rooms with breakfast and wi-fi for 2nd August at Walthamstow. Travelodge cancelled two and didn't give an exclamation or any refund.

The toilet hadn't been cleaned properly and the soap dispenser in the shower wasn't working.
I've been bitten numerous times by bedmites. Mike

Travelodge Cardiff Gate
What can I say - well checked in Friday afternoon for 2 nights went out Friday evening came back apart from no air con in the room an ok night’s sleep. Went out for the day Saturday had a lovely time seeing some sights and on our return about 10.30 pm Saturday evening left my partner in the bar whilst I went to my room to leave our shopping to find my key did not work returned to reception to find out why to be told they had checked us out and removed all of our belongings. When I asked why this had happened was told by a very rude receptionist ‘don’t know’ I asked for another room to be told they were fully booked so nothing was available. Asked receptionist to call the manager he said no, there wasn’t any reason why. We then had to find another hotel and get a taxi. I have emailed the customer service department and have not received a response I have also tried calling the customer service helpline but get no answer. The hotel chain is terrible and will never use them or recommend them.
Maybe they should send the staff in people skills training.

Room ok Sunday, price for a Saturday extortionate so didn't book Saturday only Sunday

Charged for breakfast none provided. Refused to refund. Website link to cancel or amend did not work. No phone number accept premium rate.

Unfortunately, our two-night stay at Travelodge Stockport was extremely disappointing.

We booked two rooms for our family, and both were in a poor state of repair and cleanliness. Both rooms had a strong damp smell, one room had stained bedding, and the replacement room was no better, with hair on the shower walls, stained carpets, dirty windows, and broken bathroom fittings. My daughters’ room also had stained carpets, marked walls, and a window that was locked shut despite the persistent damp smell.

The hotel’s communal areas were also disappointing. On returning late one evening, there were people gathered around the entrance smoking, there were puddles of water in the corridor leading to the lift, and the lift itself had a strong unpleasant smell.

As a regular Travelodge customer, I expect basic standards of cleanliness and maintenance, but this hotel fell well below those expectations. I have raised these issues with Travelodge Customer Relations and hope they will address them appropriately.

Sadly, I would not stay at this hotel again based on this experience.

We stayed due to a concert booking in a family room, the room it self, smelt immediately of drugs when we entered, we had the ventilate the room, the corridors where full of rubbish in arrival which made it difficult for us to pull cases through, whilst in the room the fire alarm went off for around 45 minutes, we made our way downstairs to be told no it’s fine go back, the alarm still hadn’t stopped going off, the beds where clean -that we could see, the rest of the room wasn’t so good, there was hand marks all over the bathroom door and light switches, the carpets where dirty also, this was advertised as close to Wembley when actually it is over an hour walk from Wembley or difficult to get to in tube or a taxi between £10 and £100 depending on the time of the night! I have given 2 stars because the lady in reception was nice when we checked in.