Travel Insured International Reviews 

2,200
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 803 reviews, reviewers had a great experience with this company. Customers frequently praise the supportive staff for being very helpful, professional, and quick to answer any questions before departures. Many people feel much more relaxed and completely confident knowing their vacation plans are covered by reliable protection. Travelers often mention that everything goes smoothly and appreciate the peace of mind during their journeys. Some reviewers were not happy with the claim process, noting that processing times can sometimes take several months or even lead to unexpected coverage denials. A few other people also felt that communication regarding unresolved situations or missing documentation needs significant improvement to satisfy consumers completely.

What people talk about most

Claim

Reviewers highlight ambiguous aspects of claim experiences, showing a high level of disagreement among... See more

Service

Customers consistently note ambiguous experiences with service, reflecting a mix of strong praise and severe... See more

Holidays

Reviewers share mixed feedback about holidays and travel insurance experiences. While many consumers report... See more

Customer service

People report ambiguous experiences with customer_service. Some reviewers highlight that representatives are... See more

Staff

Customers had positive experiences with staff, highlighting that team members are knowledgeable, friendly,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

It takes a while for them to kick it in after being out of the hospital. So we stayed in a hotel for 6 days until they made first class arrangements for travel, etc. Still waiting for reimbursement... See more

Company replied

Rated 4 out of 5 stars

Simon Harrison was very helpful: kind, competent, understanding. His attentiveness outshined the rest. I would give him 5 stars. However, the overall wait to get to him was almost 30 minutes, which in... See more

Company replied

Rated 4 out of 5 stars

It was an assurance knowing we were covered from the day we purchased our vacation right up until our vacation, during our vacation & travel to & from & until we were safely home. Thankfully we didn't... See more

Company replied

Rated 4 out of 5 stars

Because of a prior incident when we had to cancel a major trip but had travel insurance, we always opt in. TII is our choice. Thankfully, we have not had to submit any claims.

Company replied


Company details

  1. Travel Insurance Company
  2. Cruise Travel Agency
  3. Insurance Company
  4. Travel Agency

About Travel Insured International

Written by the company

With over 30 years of experience, 2,000+ partners, and 10 million+ trips protected, Travel Insured International delivers robust travel protection plans designed to fit every traveler and every trip. Whether you’re planning a family vacation, a luxury cruise, or a once-in-a-lifetime adventure, our suite of products offers flexible coverage and 24/7 non-insurance traveler support so you can travel with confidence.

Why Choose Travel Insured?

  • Customizable coverage for every trip type—family, cruise, adventure, solo travel
  • Optional Cancel or Interrupt for Any Reason bundle available on select plans
  • Pet, rental car, and adventure sports bundles to fit your lifestyle
  • 24/7 worldwide non-insurance traveler support and concierge services included on every plan
  • Fast, digital claims process and real-time support
  • Trusted by travelers for over 30 years
PROTECT YOUR NEXT TRIP

Frequently Asked Questions

Q: How much does travel protection cost?
A: The cost of our travel protection plans depends on various factors, including trip cost, travel dates, and level of coverage selected. Some of our plans can often be cost-effective for families, as children 17 and under may be included at no additional cost. It’s important to compare our plans and review the plan details to make sure the coverage meets your specific needs. If you want exact pricing, you can get a quote online at any time or contact our Customer Care team for assistance. All plans contain insurance benefits and non-insurance travel assistance services.

Q: What is the Optional Cancel or Interrupt for Any Reason Bundle?
A: The Optional Cancel or Interrupt for Any Reason Bundle allows you to cancel or interrupt your trip for reasons not otherwise covered by your plan. This option adds flexibility if something personal or unexpected causes you to change plans. You may be eligible for partial reimbursement, when the reason for cancellation or interruption falls outside the listed covered reasons. Additional cost and terms apply.

Q: What is the difference between Trip Cancellation and Trip Interruption coverage?
A: If you are not able to take your trip due to a covered reason you would file a Trip Cancellation claim. If you have already departed for your trip and have to return home for a covered reason you would file a Trip Interruption claim. See our chart for Trip Cancellation and Trip Interruption covered reasons.

Q: How do I get help or file a claim while traveling?
A: Our 24/7 Traveler Support Service is available worldwide. You can reach us at 1-800-494-9907 (U.S./Canada) or 1-603-328-1707 (International). Claims can be filed online at www.travelinsured.com/claims.

PROTECT YOUR NEXT TRIP

Enjoy a 14-Day Free Look Period on Your Travel Protection Plan

Take your time to review your plan. Travel Insured is committed to your satisfaction as a customer

When you purchase a Travel Insured protection plan, you have 14 days to review all the plan details at your own pace. If you decide the plan doesn’t meet your needs and you haven’t started your trip or filed a claim, you can cancel within this period for a full refund. This can give you the flexibility and confidence to make sure your coverage is right for you. Learn more.

Contact info

4.1

Great

TrustScore 4 out of 5

2K reviews

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4.1

All reviews

(2,200)

779 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

We had to get help from our travel agent

We had to get help from our travel agent as insurance company was not responding to us

27 July 2026
Travel Insured International logo

Reply from Travel Insured International

We sincerely apologize for the delay in reviewing your claim. This does not meet our standard of service. We are actively reviewing our internal processes to ensure a more prompt experience moving forward. Thank you for your feedback.

Rated 1 out of 5 stars

Read the fine print..

17 November 2025
Travel Insured International logo

Reply from Travel Insured International

I’m very sorry to hear about your experience, that’s not the level of service we aim to provide. I’d like to ensure your concerns are reviewed and addressed. Please send us a private message to Reviews@travelinsured.com with your full name, plan number, and contact information, and I’ll make sure it’s escalated to the appropriate team. We appreciate your feedback and the opportunity to assist. -Catherine

Rated 4 out of 5 stars

Best Choice for Overseas Travel

I've always insure with Travel Insured when traveling overseas.

26 April 2026
Travel Insured International logo

Reply from Travel Insured International

Thank you for your continued trust in traveling insured with us! Here's to protecting life's precious moments together. We are here should you have any coverage questions!

Rated 5 out of 5 stars

TII Endorsements Bring Me Back

Previous travel experience and the continued endorsement of my travel consultants and friends have convinced me to source Travel Insured International when I need travelers insurance

24 July 2026
Travel Insured International logo

Reply from Travel Insured International

Thank you for your continued trust in traveling insured with us! Here's to protecting life's precious moments together.

Rated 4 out of 5 stars

It was fine

It was fine. the only thing I never received was the documents to print out.

12 September 2025
Travel Insured International logo

Reply from Travel Insured International

Thank You for your feedback. We do apologize that this had occurred. We can suggest to check your spam folder, the email you wanted the policy sent to. If purchasing with an agent it is possible they had it send directly to them.

Rated 4 out of 5 stars

Nice to have the assurance

Fortunately, we didn't have to use any of the insurance benefits. It was nice to have the assurance of coverage.

15 August 2025
Travel Insured International logo

Reply from Travel Insured International

Exactly! That’s the goal of travel insurance—it’s better to have it and not need it, than to need it and not have it. Definitely worth it for the peace of mind! Here's to protecting life's precious moments together.

Rated 5 out of 5 stars

Had a claim

Had a claim. They asked a couple of questions. A couple of weeks later, they said a payment is its way.
It was electronically deposited into my account.

15 July 2026
Travel Insured International logo

Reply from Travel Insured International

Thank You for the positive feedback !! Thank you for trusting Travel Insured to protect your trip and create unforgettable moments

Rated 5 out of 5 stars

No problems!

5 August 2025
Travel Insured International logo

Reply from Travel Insured International

Thank you for choosing Travel Insured to get the right protection that meets you in the moment. We are here. Go be there.

Rated 1 out of 5 stars

Not Travel Insurance

You sign up and pay for an annual travel insurance membership, only to later discover your trip is not insured. What? That's right: your annual travel insurance membership covers issues with your luggage. Oh, you want your travel covered? That's an additional 'optional' purchase on top of the annual fee you already paid. And even when you do that, they'll look for reasons to deny your coverage.

28 July 2026
Unprompted review
Travel Insured International logo

Reply from Travel Insured International

I’m very sorry to hear about your experience, that’s not the level of service we aim to provide. I’d like to ensure your concerns are reviewed and addressed. Please send us a private message to Reviews@travelinsured.com with your full name, plan number, and contact information, and I’ll make sure it’s escalated to the appropriate team. We appreciate your feedback and the opportunity to assist. -Catherine

Rated 1 out of 5 stars

The fine print is to fine and allows…

The fine print is to fine and allows companies to take advantage of us and not pay. Just terrible.

20 September 2025
Travel Insured International logo

Reply from Travel Insured International

I’m very sorry to hear about your experience, that’s not the level of service we aim to provide. I’d like to ensure your concerns are reviewed and addressed. Please send us a private message to Reviews@travelinsured.com with your full name, plan number, and contact information, and I’ll make sure it’s escalated to the appropriate team. We appreciate your feedback and the opportunity to assist. -Catherine

Rated 4 out of 5 stars

Peace of mind

Easy to get luckily didn’t need to use it for our trip but had it just in case made me feel more secure.

12 July 2026
Travel Insured International logo

Reply from Travel Insured International

Thank you for your positive feedback. Here is to more worry-free moments.

Rated 5 out of 5 stars

Update to my review

I am revising my review since we did receive resolution for our claim. It was difficult and took a long time but once we understood the process better, everything worked out. Many thanks for the assistance.

29 July 2025
Travel Insured International logo

Reply from Travel Insured International

Dear Leslie Ashley,

We are very sorry to hear about the circumstances that led to the cancellation of your trip, and we appreciate the time and effort involved in submitting the information needed for your claim.

We are pleased to confirm that your claim has now been resolved.

Thank you for your patience throughout this process and for placing your trust in us. We truly appreciate your business and wish you and your husband all the very best.

-Catherine

Rated 5 out of 5 stars

anonymous

Easy to find and purchase the product. but I want to remain anonymous!

21 June 2026
Travel Insured International logo

Reply from Travel Insured International

Thank you for trusting Travel Insured to protect your trip and create unforgettable moments.

Rated 5 out of 5 stars

Online registration

Online registration, easy to use and understand. One trip I had a question on some additions I needed, and I was able to talk to staff instantly and handle my request..
Very happy with the entire experience
One trip got canceled due to death in the family, and it was handled quickly and very detailed as to paperwork that I needed 2% to get my refund. It went very smoothly.

11 July 2026
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Reply from Travel Insured International

Thank you so much for taking the time to share your experience! We are thrilled to hear that our online registration was easy for you to navigate and understand.Providing instant, helpful support when you have questions or need to make additions to your trip is exactly what our team strives for. We also want to extend our deepest condolences for the loss in your family. During such a difficult time, the last thing you need is added stress, so we are incredibly glad to hear that your cancellation and refund process was handled quickly, smoothly, and with clear guidance on the necessary paperwork. Your feedback means the world to us, and we look forward to helping you with your future travels whenever you are ready!

Rated 1 out of 5 stars

Filed a lost baggage claim…

Filed a lost baggage claim communication is awful never a resolution 60 days later

10 July 2026
Travel Insured International logo

Reply from Travel Insured International

Dear Victoria,

Thank you for sharing your feedback. We’re sorry to hear about your frustration and understand how disappointing this experience has been.

We would like to clarify that the claim remains under review at this time. Our team is carefully evaluating the information and documentation provided to ensure the claim is assessed thoroughly and in accordance with the policy terms and conditions. We understand how important clarity and timely communication are during this process.

We value your loyalty as a returning customer and appreciate your patience while the review is ongoing. If you have additional documentation or would like to discuss the matter further, we encourage you to contact our claims team directly so we can assist you.

Rated 5 out of 5 stars

Great comprehensive coverage

My husband and I have used this insurance for our Viking cruises. It costs more, but it also covers more.

16 July 2026
Travel Insured International logo

Reply from Travel Insured International

Thank you for choosing Travel Insured to get the right protection that meets you in the moment. We are here. Go be there.

Rated 5 out of 5 stars

So far it was a simple process

So far it was a simple process, remains to see what happens

15 July 2026
Travel Insured International logo

Reply from Travel Insured International

Thank you for trusting Travel Insured to protect your trip and create unforgettable moments.

Rated 5 out of 5 stars

Very good service

Very good service. Prompt response.

8 July 2026
Travel Insured International logo

Reply from Travel Insured International

Thank you for your positive feedback. Here is to more worry-free moments.

Rated 5 out of 5 stars

Very knowledgeable

Very knowledgeable

7 July 2026
Travel Insured International logo

Reply from Travel Insured International

Thank you for choosing Travel Insured to get the right protection that meets you in the moment. We are here. Go be there.

Rated 5 out of 5 stars

Peace of mind when traveling

This coverage gives peace of mind when on vacation and super easy to apply for.
Thank goodness we didn’t need it but always go on vacation with it!!!!

31 July 2025
Travel Insured International logo

Reply from Travel Insured International

Exactly! That’s the goal of travel insurance—it’s better to have it and not need it, than to need it and not have it. Definitely worth it for the peace of mind.

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