Travel House UK Reviews 

11,975
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 1,211 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally patient, friendly, and helpful throughout the entire booking process, ensuring that every detail is managed smoothly. Travelers also deeply appreciate the efficient service and great prices, noting that dedicated agents consistently find the best deals to perfectly match individual travel budgets. Some reviewers were not happy with communication issues, noting occasional instances of feeling pressured during conversations or experiencing poor customer support. A few people also mentioned abrupt interactions, occasional hang-ups, or difficulties when trying to get proper assistance with their bookings.

What people talk about most

Staff

Consumers find staff to be positive, highlighting their professionalism, patience, and dedication during the... See more

Service

Customers consistently note positive experiences with service, highlighting helpful, patient, and... See more

Customer service

Clients share positive opinions on customer service, highlighting professional, helpful, and reliable support... See more

Booking process

Reviewers highlight positive aspects of the booking process, describing it as simple, straightforward, and... See more

Price

Reviewers mention positive feedback about price, consistently highlighting great pricing and affordable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Quick and professional response. Friendly service. What I love most is that despite our traveling is distant and complicated about different procedures around, Travel House agent not even helped us wi... See more

Company replied

Rated 5 out of 5 stars

Really pleased with my experience booking a flight through TravelHouseUK. Communication was smooth throughout from the moment I booked, confirmation came quickly and everything was clearly laid out, s... See more

Company replied

Rated 5 out of 5 stars

If I could give more than 5 stars, I would! We found ourselves in a stressful situation needing an urgent flight to South Africa for my husband for a Family emergency on just three days' notice. Mark... See more

Company replied

Rated 5 out of 5 stars

Mark was brilliant from beginning to end of my booking. Not only now but for many years. Mark is also using facebook which shows his transparency dealing with clients and exibits his good business e... See more

Company replied


Company details

  1. Travel Agency
  2. Airline Ticket Agency
  3. Flights Search Site
  4. Travel Aggregator

About Travel House UK

Written by the company

Book Cheap flights and bargain holidays worldwide with TravelhouseUK, the Best travel agency in London UK, trusted and top rated by travellers.

Search millions of flight deals online and get Last minute flights , Cheap airfares, Charter flights, last minute holidays and low cost hotels.

We at TravelHouseUK believe in the paramount importance to keep Quality parallel to Value and strive to attain and retain clients with the same motive – provide best quality with best value.

As retail agents, we aim to connect with our clients and create not just a consumer-supplier relationship, but guard the client interests on an individual level. We work our way through providing the most affluent alternatives with varying competitive airline deals to optimal destinations on the globe.

Our 100+ member team helps us achieve our goal. There’s no stronger foundation for a true partnership with your business. We have a unique culture that ensures our people are aligned with the mindset and strategic direction of our business.

At Travelhouseuk, we believe in providing our customers with the most comprehensive and authentic feedback possible. That is why we only request reviews once a customer has completed their travels, ensuring that our clients have the full picture of their experience with us. We welcome feedback on our staff's friendliness and knowledge, as well as the smooth functioning of all travel arrangements and any issues that may have arisen during the trip.

At Travelhouseuk, we pride ourselves on our commitment to exceptional customer service. Our live call answering within 5 seconds, personalized travel managers, 24/7 emergency helpline, and triple protection for client money are just a few of the reasons that set us apart from our competitors. Additionally, our expert insider knowledge, automatic Air Miles additions, and our support for underprivileged Families initiatives make us a leader in the travel industry. Book with confidence and trust in Travelhouseuk.

Cheap Flights Business Class Flights Fly Now Pay Later Umrah Packages Cheap Flights To Zimbabwe Cheap flights to South Africa Cheap flights to Ghana Cheap flights to Nigeria Cheap flights to Pakistan Cheap flights to India Cheap flights to Philippines Latest Travel News

Top Rated Travel Agency in London UK - Travel House UK

Written by the company

Book Cheap Flights Hotels and Holidays with Best Travel Agency in London UK - Travel House UK
We're committed to our customers We have a long-standing commitment to treat all customers the way we want to be treated – with respect, Support and kindness.
Helping People Travel with Confidence
Book cheap flights, holidays, and Umrah packages with confidence. Travel House UK is ATOL & ABTA protected and trusted by thousands of happy travellers across the UK.
Real People. Real Support. Every Step of the Way.
From your first enquiry to your return home, our team is here to answer questions, solve problems, and provide the support you deserve.
Travel Built on Trust and Experience
Our customers choose us because we believe in transparency, reliability, and delivering the level of service people remember long after their trip.
Making Every Journey Easier
We understand that every traveller has different needs. That's why we take the time to find travel options that work best for you.
Committed to Great Customer Experiences
We value every customer and continually work to provide friendly service, quick responses, and a smooth booking experience from start to finish.

Hustle free flight bookings

Booking is just 5 min away

Booking is just 5 min away
Travelhouseuk is committed to excellence. Our long-standing history assures you that we deliver 100 percent satisfaction to all our customers

Contact info

Thousands Trust Travel House UK

Join our happy customers. Rated 4.8 on Trustpilot. Book today!

4.8

Excellent

TrustScore 5 out of 5

12K reviews

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4.8

All reviews

(11,975)

1,162 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Emma was very helpful in looking for a…

Emma was very helpful in looking for a flight for me, absolutely loved the service

14 August 2026
Unprompted review
Travel House UK logo

Reply from Travel House UK

Marshall,

We're so pleased to hear that our team member was very helpful in assisting you with your flight search. Thank you for sharing your positive feedback; we truly appreciate it!

Should you need anything further, our team is available via WhatsApp on 02031373050 or by email at customerservices@travelhouseuk.co.uk

Team travelhouseuk

Rated 5 out of 5 stars

Mark Benson

Mark Benson you take the stress out of my travelling. Thank you to you and your team .

8 August 2026
Unprompted review
Travel House UK logo

Reply from Travel House UK

Deirdre ONeill,

We are so pleased to hear that we could help alleviate the stress of your travels. Thank you for your kind words; we truly appreciate your feedback!

Should you need anything further, our team is available via WhatsApp on 02031373050 or by email at customerservices@travelhouseuk.co.uk

Team travelhouseuk

Rated 5 out of 5 stars

Brilliant service

I have always had excellent service from Mark. Weather its been flying to South Africa at or Abu Dhabi or or help when I missed my plane and needed urgent help getting a replacement flight. And on tge rare occasion I couldn't get hold of him, his colleagues were just as reliable and friendly.

8 August 2026
Unprompted review
Travel House UK logo

Reply from Travel House UK

Daneall,

We are so pleased to hear about your consistently excellent experiences and that our team member has provided such reliable and friendly service, whether for flights to South Africa or Abu Dhabi, or urgent assistance with missed connections. It's wonderful to know that even when he's unavailable, his colleagues maintain the same high standard of support. Thank you for your kind words.

Should you need anything further, our team is available via WhatsApp on 02031373050 or by email at customerservices@travelhouseuk.co.uk

Team travelhouseuk

Rated 5 out of 5 stars

Travel House have been excellent at…

Travel House have been excellent at working with me toul find the best and suitable flights tailored to my needs.
They have great communication and are prompt to respond.
Their customer service is amazing.
They have become my go to travel agency.
Thank you Travel House

15 August 2026
Unprompted review
Travel House UK logo

Reply from Travel House UK

Spiwe S,

We're so happy to hear that we've been excellent at finding the best and most suitable flights tailored to your needs. It's wonderful to know that our communication, prompt responses, and amazing customer service have made us your go-to travel agency.

Should you need anything further, our team is available via WhatsApp on 02031373050 or by email at customerservices@travelhouseuk.co.uk

Team travelhouseuk

Rated 5 out of 5 stars

I have been patronising you for years…

I have been patronising you for years and I really enjoyed your service. Jimmy is one of your staff that attended to me . Jimmy has a good customer service and more respectful. And he always get me a good offer. And he’s a patient guy.

15 August 2026
Unprompted review
Travel House UK logo

Reply from Travel House UK

KOKO OLUBUNMI,

We're so happy to hear about your continued positive experience with our service over the years! It's wonderful to know that our colleague's customer service, respectfulness, and patience have consistently provided you with good offers. We appreciate your kind words.

Should you need anything further, our team is available via WhatsApp on 02031373050 or by email at customerservices@travelhouseuk.co.uk

Team travelhouseuk

Rated 5 out of 5 stars

Mark has always “come to the party”…

Mark has always “come to the party” whenever I’ve needed flights. He has, over the years, provided excellent service, good prices and nothing is ever too much trouble. I always feel confident when he’s arranging my bookings.

4 August 2026
Unprompted review
Travel House UK logo

Reply from Travel House UK

Carol Johnson,

We are delighted to hear about your consistently positive experiences. It's wonderful to know that you always feel confident with the service provided, and that nothing is ever too much trouble. We appreciate your kind words.

Should you need anything further, our team is available via WhatsApp on 02031373050 or by email at customerservices@travelhouseuk.co.uk

Team travelhouseuk

Rated 5 out of 5 stars

Mark was exceptionally quick in…

Mark was exceptionally quick in assisting me with flight tickets at a very good price.

15 August 2026
Unprompted review
Travel House UK logo

Reply from Travel House UK

Ross Oosthuizen,

We're so pleased to hear that our team member was exceptionally quick in assisting you with flight tickets at a very good price. Thank you for your wonderful feedback!

Should you need anything further, our team is available via WhatsApp on 02031373050 or by email at customerservices@travelhouseuk.co.uk

Team travelhouseuk

Rated 5 out of 5 stars

Always deal with Mark Benson

Always deal with Mark Benson. Fly to Zimbabwe twice a year and have dealt with him for over 10 years. Too many scammers but he is the Real Deal. Just flown with Emirates and arrived safe and sound. Thank you once again Mark. You deserve 5 stars ++.

13 August 2026
Unprompted review
Travel House UK logo

Reply from Travel House UK

Laura Robinson,

We are so pleased to hear about your continued positive experiences with us over the past decade. It's wonderful to know that you consistently feel safe and sound on your travels. Thank you for your kind words!

Should you need anything further, our team is available via WhatsApp on 02031373050 or by email at customerservices@travelhouseuk.co.uk

Team travelhouseuk

Rated 5 out of 5 stars

The staff Luke is knowledge and polite

The staff Luke is knowledge and polite.
Fast processing
Reasonable payment arrangement.

15 August 2026
Unprompted review
Travel House UK logo

Reply from Travel House UK

Edson,

We are so pleased to hear about your positive experience with our team member and our efficient processing. We appreciate your kind words.

Should you need anything further, our team is available via WhatsApp on 02031373050 or by email at customerservices@travelhouseuk.co.uk

Team travelhouseuk

Rated 5 out of 5 stars

Excellent service

I can’t recommend Mark Benson from TravelHouse.co.uk enough — he was incredibly efficient, helpful, and took the time to understand exactly what I was looking for. He tracked down excellent flights at a very reasonable cost, and best of all, he did all the searching for me which saved me so much time and effort. Professional, friendly, and made the whole process easy. 5 stars!

4 August 2026
Unprompted review
Travel House UK logo

Reply from Travel House UK

Mr Mead,

We're so pleased to hear about your excellent experience and that our team member provided such professional and efficient service. We truly value your kind words and appreciate you highlighting the effort taken to understand your needs and find great flight options at a reasonable cost, saving you time and effort.

Should you need anything further, our team is available via WhatsApp on 02031373050 or by email at customerservices@travelhouseuk.co.uk

Team travelhouseuk

Rated 5 out of 5 stars

I have been booking my flights through…

I have been booking my flights through Travel House for some time, and the service has always been excellent.

Mark Benson is an outstanding travel agent — professional, reliable and always goes the extra mile to find me the best possible prices and flight options. Nothing is ever too much trouble, and I always feel confident that my travel arrangements are in good hands.

Excellent service from start to finish. I highly recommend Mark Benson and Travel House to anyone looking for friendly, efficient and trustworthy travel assistance
Lee-Anne Jordaan

14 August 2026
Unprompted review
Travel House UK logo

Reply from Travel House UK

Lee-Anne Jordaan,

We are absolutely delighted to hear about your consistently excellent experiences with us! It's wonderful to know that you feel confident and well-cared for with your travel arrangements. We truly appreciate your kind words and recommendation.

Should you need anything further, our team is available via WhatsApp on 02031373050 or by email at customerservices@travelhouseuk.co.uk

Team travelhouseuk

Rated 5 out of 5 stars

Travelhouse is the company I always run…

Travelhouse is the company I always run to when I want to travel because of the professional experience I receive from Frank. He’s like a dad to me when it comes to trusted travel for my whole family and friends. KEEP IT UP!

13 August 2026
Unprompted review
Travel House UK logo

Reply from Travel House UK

ATIPA Healthcare Group Ltd,

We're delighted to hear about your consistent positive experiences and that our team member provides such professional and trusted service for your family and friends. We appreciate your kind words and loyalty.

Should you need anything further, our team is available via WhatsApp on 02031373050 or by email at customerservices@travelhouseuk.co.uk

Team travelhouseuk

Rated 5 out of 5 stars

Thank you to Jeff Scott for the…

Thank you to Jeff Scott for the efficient customer service. Will be returning again soon !

14 August 2026
Unprompted review
Travel House UK logo

Reply from Travel House UK

Lebogang Moshidi,

We are so pleased to hear about your positive experience and the efficient service you received. We look forward to welcoming you back again soon!

Should you need anything further, our team is available via WhatsApp on 02031373050 or by email at customerservices@travelhouseuk.co.uk

Team travelhouseuk

Rated 4 out of 5 stars

Very helpful and patient

Very helpful and patient! 3asy to communicate with.

14 August 2026
Unprompted review
Travel House UK logo

Reply from Travel House UK

Customer,

We're so glad to hear we were helpful and easy to communicate with. We appreciate your kind words!

Should you need anything further, our team is available via WhatsApp on 02031373050 or by email at customerservices@travelhouseuk.co.uk

Team travelhouseuk

Rated 5 out of 5 stars

Joseph was readily available each time…

Joseph was readily available each time I needed support or had questions and he managed my expectations well. My layover time was changed from 3hours to 24 hours and he helped me get things sorted out and I eventually got a 2hours layover. He was friendly but professional and very reassuring.

3 August 2026
Unprompted review
Travel House UK logo

Reply from Travel House UK

Grace Ikm,

We're happy to hear that our team member was readily available and managed your expectations well. We appreciate your positive feedback and are so glad that your layover issue was sorted out efficiently and professionally.

Should you need anything further, our team is available via WhatsApp on 02031373050 or by email at customerservices@travelhouseuk.co.uk

Team travelhouseuk

Rated 5 out of 5 stars

Gary was very helpful and very…

Gary was very helpful and very efficient, helped me booked my flight as smoothly as possible. Helped me weigh out my options and was extremely polite!

14 August 2026
Unprompted review
Travel House UK logo

Reply from Travel House UK

customer,

We're delighted to hear that your flight booking experience was smooth and that you found the assistance provided to be very helpful and efficient. We appreciate your kind words about the politeness and the options presented.

Should you need anything further, our team is available via WhatsApp on 02031373050 or by email at customerservices@travelhouseuk.co.uk

Team travelhouseuk

Rated 1 out of 5 stars

Very bad customer service

Very bad customer service. Very pushy and once you pay for your ticket they won’t answer your calls. Need to be better trained

13 August 2026
Unprompted review
Travel House UK logo

Reply from Travel House UK

Hi Jenifer,

We are sorry that your experience left you feeling this way, particularly around the difficulty in getting the issue resolved after booking.

In this instance, the problem related to Air Zimbabwe’s seat selection process. The airline is currently charging for seat selection, and its online portal has also been experiencing some usability issues. Unfortunately, those aspects sit outside our direct control.

We are pleased that the issue was eventually resolved. As Air Zimbabwe has only recently returned to the market, there are understandably a few operational areas that still need to settle, and we hope these improve quickly.

We have already passed your feedback on to Air Zimbabwe as well, so they are aware of the difficulties customers are experiencing.

Thank you for raising it, and we are sorry again for the frustration caused.

TravelHouseUK

Rated 5 out of 5 stars

Excellent customer service experience…

Excellent customer service experience and value for money

13 August 2026
Unprompted review
Travel House UK logo

Reply from Travel House UK

George ,

We're delighted to hear that you had an excellent customer service experience and found great value with us. Your positive feedback is truly appreciated!

Should you need anything further, our team is available via WhatsApp on 02031373050 or by email at customerservices@travelhouseuk.co.uk

Team travelhouseuk

Rated 5 out of 5 stars

The company is supporting me with great…

The company is supporting me with great and smooth travels with wonderful options in place.

14 August 2026
Unprompted review
Travel House UK logo

Reply from Travel House UK

TembaPhiri,

We are so pleased to hear that we are able to support you with great and smooth travels, and that you appreciate the wonderful options we provide. Thank you for your kind feedback!

Should you need anything further, our team is available via WhatsApp on 02031373050 or by email at customerservices@travelhouseuk.co.uk

Team travelhouseuk

Rated 4 out of 5 stars

Had an excellent conversation and…

Had an excellent conversation and service with Sean,he was very professional and absolutely amazing

13 August 2026
Unprompted review
Travel House UK logo

Reply from Travel House UK

Victor Amoako,

We're delighted to hear that you had such an excellent conversation and received amazing service. Your positive feedback is greatly appreciated, and we're glad our team member was professional.

Should you need anything further, our team is available via WhatsApp on 02031373050 or by email at customerservices@travelhouseuk.co.uk

Team travelhouseuk

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